Meet the team
The plumbers who turn up at your door, and the people who answer when you ring.
Melbourne
Our plumbers and office team, based at our head office in Carrum Downs.
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Richie
CEOWith us since 2007
View Richie’s profileA very positive experience with Fix it Right Plumbing in upgrading both the sewerage and storm water drainage systems with internal moulded pipes inserted within the existing (and degrading) clay pipes. Jarrad was our primary contact and scoped the source of our problem and put forward possible solutions and costs. Richie (the Boss) from Geelong drove up to Canberra with the very sophisticated equipment to do the job. Then the local Canberra crew joined them for the work. The scope of the work from deconstructing a raised rock garden bed and cutting through a concrete path to access the old pipes in addition to the actual plumbing work was done efficiently and reconstructed perfectly. Such pleasant and professional tradesmen. It was a great pleasure to have them do this extremely complicated work for us.
Hilary Warren I started this company from scratch. I enjoy seeing our team grow and take care of our customers every day. Away from work I am with my family, surfing or snowboarding.
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Darcie
Marketing & Ops ManagerWith us since 2025
Extremely happy with the service we received today from Fix It Right Plumbing. The phone operator was really helpful and said she would try and get someone over today. 10 mins after that initial call Josh rang and said he could be at my place in 15 mins. He was super friendly, very thorough, and did a great job. Highly recommend.
Brooke Bowyer Darcie takes care of our leadership team every day by supporting and training them. She also takes care of our marketing, transforming a traditional trade business into a modern, high performance brand.
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Tamara
Customer ServiceWith us since 2026
Jared quoted me a reasonable price on fixing a squashed and broken stormwater pipe under my driveway. I saw with my own eyes the state of it through the pipe exploration camera. He warned me up front that the state of pipe upstream was unknown as we couldn't see that far with the camera. Jared did not manipulate or pressure me into going ahead with this high cost work (it was going to be costly whoever did the work). He simply gave me the facts calmly and left it up to me to make a decision in my own time. I asked the order of cost involved if the squashed pipe extended all the way to the downpipes. He gave me a very rough indication which helped me brace myself and fed into my decision about what to do and when. Communication was excellent with the whole team with Tamara patiently rescheduling until I could get the work done, and the e-mails with the photos and details of the plumbers I could expect to see at my home on the day gave me a sense of safety that whoever was showing up at my door was who I was expecting. When the work was being done, we discovered that more of the pipe upstream was squashed. I give Jared high praise for his matter-of-fact approach in showing me the state of what was found, then calmly explained what I was seeing, what could be done, and then was quiet. This gave me emotional and mental space to react to and process the bad news and quickly decide next steps (which I could do because I was already informed up front before any work began). I decided to get it all fixed. This changed the scope of work significantly, but, Jared and the team swung into action to quickly organise an additional plumber and bring in more equipment to get the job done. It took two days instead of one because of the scope increasing, and I was relieved it was done in two days in a row and not having to wait for weeks between one day and the next before the entire job was completed. To prevent squashing, they laid the pipes in a nest of supporting gravel. I'm grateful to the Fix-it-Right team for helping me with this plumbing problem so professionally and with integrity; it was expensive, but there were several areas in which Fix-it-Right were able to provide me with a discount or otherwise bring down the price for me - and the cost was around the ball-park Jared roughly guesstimated up-front (I had asked for an indication, not a fixed price quote, because it wasn't possible at the time because the situation was unknown). I did not feel at any point that I was getting held over a financial barrel - which they could have done, but they did not. I appreciate that more than I can say. I have no hesitation in recommending Jared and the Fix-it-Right Plumbing team - they are genuinely helpful and are not out to extract maximum profit from their customers - I felt genuinely helped in this unfortunate situation (never get a house without having a plumber look into ALL the pipes with a camera folks, because Building Inspectors don't). Even if Fix-it-Right were to charge a bit more than some other plumber, I will still go with them for the peace of mind and ease of working with them. Now I can enjoy hearing the rain fall without worrying about it slowly eroding the ground under the house foundations - because it won't be because the plumbing has been Fixed Right.
Ingrid Szikla Tamara is the warm and reassuring voice behind Fix-It Right Plumbing's customer experience. With a genuine passion for making people feel heard and understood, she approaches every conversation with empathy and care, whether you have water going everywhere or you are simply trying to book a time that works around your busy day. Her attention to detail means nothing falls through the cracks, so from your very first call you are in good hands.
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Rachael
Stock and Inventory ControlWith us since 2020
Adam thanks so much your knowledge and support was appreciated. Rachael thanks for all of your support and communication. Kind regards Brooke
B H Rachael is a bubbly Queenslander who now lives in Melbourne. She is a very proud Aunty of 7 and an avid supporter of the QLD State of Origin team. Rachael loves to help others and meet new people.
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Lauren
Customer ServiceWith us since 2021
On first contacting Fix it right Plumbing I spoke with Lauren who was very helpful with my situation and answered all questions Thank you / Also a Riley came to install a Mixer tap in the Kitchen and Replace washers in shower ,Great work ethics explained everything in detail as he was doing the job A Bog thumbs up 👍Thank you
Pauline Kuca Lauren comes with a background in animal health, and is dedicated to providing great customer service. In her spare time, Lauren loves to travel and spend time outdoors with her husband and 2 boys.
Josh
Service ManagerWith us since 2022
Fix It Right Plumbing are the best! I've had to call them out twice in the past few years and on both occasions I've been extremely happy with their service. Josh and his team are polite, responsive, on time and they go above and beyond to solve their customers' issues. I wouldn't hesistate to use them again :)
Jackie Josh is a passionate supporter of Carlton FC and Liverpool FC. A keen golfer and proud dog dad to his Golden Retriever, Bonnie, he combines his love for sport and the outdoors with a strong work ethic. After studying Business and Sports Management, Josh made the switch to plumbing over nine years ago and has not looked back.
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Jack
Plumbing Team LeaderWith us since 2020
View Jack’s profileThanks Ben & Jack for finding our leak and fixing the problems quickly. The membership gave us a quick next day response. The regulator that was fitted was leaking and was fixed at no charge to us. Thank you so much for your wonderful service and assistance.
Michelle Cann With almost 20 years in the plumbing industry, I’m passionate about helping customers and making sure every job is done right. Outside of work, I’m a dedicated husband and proud dad to three boys, soon to be four, with two Labradors keeping us on our toes! I’m a massive footy fan and love nothing more than having a good laugh and a friendly chat with customers while getting the job done. For me, plumbing is about more than just fixing problems. It’s about building trust and making people feel looked after.
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Thane
PlumberWith us since 2023
View Thane’s profileI would like to leave a honest review, Thank you to Thane from fix it right plumbing. He did a great job at fixing my shower head and toilets. You are a very proficient plumber and good communicator. Thanks!
Sarah Pawson-Knowles I am pursuing further studies in plumbing to develop and refine my skills. I enjoy the diversity that comes with plumbing. When I am not at work I like fishing, motorbike riding and jet skiing, and travelling and camping with family and friends.
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Conrad
PlumberWith us since 2025
View Conrad’s profileCould not fault a single thing about this company! Right from the get go, the communication regarding arrival times was excellent, and the service provided by Conrad and Joel was superb. The team was friendly, professional and helpful throughout the entire process. Signing up for the lifetime membership was a no brainer, especially as it ended up saving us money on our new hot water system. A fantastic experience from start to finish. Thanks guys! Highly recommend!
Laura Smaniotto Conrad has a range of knowledge in plumbing, specialising in urgent repairs for homes. Conrad prides himself on assisting his customers to the best of his ability, and always arrives with a smile on his face.
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Mitch
PlumberWith us since 2021
View Mitch’s profileHad an amazing service done by Mitch from Fix It Right Plumbing, what a absolute legend very great to talk to. Quick and easy Job
Tylah Hewson Mitch loves playing sports and is an avid Melbourne supporter in the AFL. He loves the challenge of finding and solving people's plumbing problems and making sure our customers are left pleased.
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Lachie
PlumberWith us since 2025
View Lachie’s profileLachie was punctual and personable. He was helpful and identified several areas requiring attention.
Michael Hillman Lachie comes from a background in plumbing home maintenance and loves dealing with customers day to day. In his spare time he enjoys the great outdoors, and recently spent 6 months in Whistler on a working holiday.
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Adam
PlumberWith us since 2017
View Adam’s profileAdam was professional, thorough and friendly throughout. He took the time to clearly explain the options for future works and promptly attended to the priority maintenance items. Excellent service, great communication and very knowledgeable. Highly recommend!
Kerry Walters Adam has a young family and enjoys photography. He also has a keen interest in cars. Adam is an experienced qualified plumber who has a flair for leak detection with a 100% strike rate when finding hidden water leaks.
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Riley
PlumberWith us since 2026
View Riley’s profileRiley was very helpful, kind and professional! He took the time to explain the issue clearly and helped me understand what the problem was. I’m really happy with the work he completed and appreciate his patience and assistance. Highly recommend!
Risa K Riley is one of our hardworking plumbers, known for his keen attention to detail. He enjoys helping customers out of sticky situations by providing practical, effective solutions and going the extra mile. Outside of work, Riley is a passionate Essendon supporter and lifelong drummer who enjoys tackling challenging motocross trails.
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Cailem
PlumberWith us since 2026
View Cailem’s profileCailem was extremely professional and did an amazing job on our new system. He was thorough, informative, answered all our questions and went above and beyond to make sure we had our new system installed within the day.
Khyanne D'Sylva
Geelong
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Jarryd
Plumbing Team LeaderWith us since 2021
View Jarryd’s profileJarryd was absolutely amazing, kept us informed about what he was doing along the way and was upfront about the cost involved. Replaced our old broken toilet with a new one and also serviced our hot water unit. Highly recommend! Thank you
Maureen McQueen Jarryd enjoys keeping fit and going to the gym, watching Essendon and Formula 1. He also has a passion for cooking and photography. Jarryd has over 10 years of plumbing maintenance experience and loves the diversity of plumbing.
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Brady
PlumberWith us since 2024
View Brady’s profileBrady did a fantastic job, was extremely friendly and went the extra mile working around our toddler. Would highly recommend this guy!
Tyler George Brady enjoys maintenance plumbing and the challenges that come with it. No task is too hard. He also enjoys making customers happy with the work that he provides. Outside of plumbing he enjoys camping, motorbike riding and travelling with his wife.
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Jared
PlumberWith us since 2025
View Jared’s profileJared quoted me a reasonable price on fixing a squashed and broken stormwater pipe under my driveway. I saw with my own eyes the state of it through the pipe exploration camera. He warned me up front that the state of pipe upstream was unknown as we couldn't see that far with the camera. Jared did not manipulate or pressure me into going ahead with this high cost work (it was going to be costly whoever did the work). He simply gave me the facts calmly and left it up to me to make a decision in my own time. I asked the order of cost involved if the squashed pipe extended all the way to the downpipes. He gave me a very rough indication which helped me brace myself and fed into my decision about what to do and when. Communication was excellent with the whole team with Tamara patiently rescheduling until I could get the work done, and the e-mails with the photos and details of the plumbers I could expect to see at my home on the day gave me a sense of safety that whoever was showing up at my door was who I was expecting. When the work was being done, we discovered that more of the pipe upstream was squashed. I give Jared high praise for his matter-of-fact approach in showing me the state of what was found, then calmly explained what I was seeing, what could be done, and then was quiet. This gave me emotional and mental space to react to and process the bad news and quickly decide next steps (which I could do because I was already informed up front before any work began). I decided to get it all fixed. This changed the scope of work significantly, but, Jared and the team swung into action to quickly organise an additional plumber and bring in more equipment to get the job done. It took two days instead of one because of the scope increasing, and I was relieved it was done in two days in a row and not having to wait for weeks between one day and the next before the entire job was completed. To prevent squashing, they laid the pipes in a nest of supporting gravel. I'm grateful to the Fix-it-Right team for helping me with this plumbing problem so professionally and with integrity; it was expensive, but there were several areas in which Fix-it-Right were able to provide me with a discount or otherwise bring down the price for me - and the cost was around the ball-park Jared roughly guesstimated up-front (I had asked for an indication, not a fixed price quote, because it wasn't possible at the time because the situation was unknown). I did not feel at any point that I was getting held over a financial barrel - which they could have done, but they did not. I appreciate that more than I can say. I have no hesitation in recommending Jared and the Fix-it-Right Plumbing team - they are genuinely helpful and are not out to extract maximum profit from their customers - I felt genuinely helped in this unfortunate situation (never get a house without having a plumber look into ALL the pipes with a camera folks, because Building Inspectors don't). Even if Fix-it-Right were to charge a bit more than some other plumber, I will still go with them for the peace of mind and ease of working with them. Now I can enjoy hearing the rain fall without worrying about it slowly eroding the ground under the house foundations - because it won't be because the plumbing has been Fixed Right.
Ingrid Szikla Jared comes with many years of plumbing experience in residential and commercial plumbing systems, and is committed to delivering high quality service to every job he undertakes. In his spare time he loves the gym, playing footy, and coaching women's cricket.
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Ryan
PlumberWith us since 2023
View Ryan’s profileHad Ryan come and fix our leaking laundry trough. Was on time, explained everything and fixed quickly.
Richard Hill Ryan's into the gym and keeping active, the outdoors, and a trip to the cinema, and he's a keen follower of sport with a real interest in muscle cars. On the tools he likes the variety of maintenance plumbing, no two days the same rather than the same tasks on repeat, and he enjoys getting to know our customers, understanding what they need and helping them out. Most of all, Ryan takes pride in fixing a job properly so it stays fixed.
Canberra
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Gerry
Plumbing Team LeaderWith us since 2025
View Gerry’s profileJust had Gerry come and complete a replacement of stormwater pipes on my property that were old, broken and blocked in a number of places. Gerry was super helpful and happy to walk me through the diagnostic process with CCTV so I could see and understand the issues myself. He kept me updated throughout the process and helped engage Access Canberra to ensure they had the information they need to resolve issues on their side. All together it was a very positive experience.
Timothy Hodgson Gerry has vast experience in solving plumbing maintenance problems, and strives to be the best plumber in Canberra. He is super friendly and always arrives with a smile on his face.
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Josh
PlumberWith us since 2026
View Josh’s profileJosh came to give us a quote for our shower drain. He knowledgeable and did a great job explaining everything clearly. He was also able to answer my questions and make sure I understood what was happening. Really happy with the experience and would definitely recommend!
Lindy Le Josh is a passionate plumber who loves the trade and the chance it brings to solve real problems for people every day. He takes pride in delivering practical, reliable solutions while keeping things light hearted with his sense of humour. Outside of work, Josh has a strong passion for motorsport and can often be found around cars or at the track. When he is not on the tools he enjoys camping, 4x4 adventures and the outdoors.