Privacy Policy
Our website address is: https://www.fixitrightplumbing.com.au.
This Privacy Policy sets out the commitment of The Trustee for the Foster Family Trust No 1 trading as Fix-It Right Plumbing (ABN 40 407 731 875) (“Fix-It Right Plumbing”, “we”, “us”) to protect the privacy of personal information we collect about you, including through this website, www.fixitrightplumbing.com.au (“Website”), as well as through our other business operations or directly from you.
Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.
By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.
If you don’t want to provide personal information to us, then you don’t have to, however this may affect your use of this website.
1. Types of personal information we collect
The types of personal information we collect may include:
- identity data (including your name);
- contact data (including your contact details such as your billing address, email address and telephone number);
- transaction data (including details about payments to and from you);
- technical data (including your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website);
- profile data (including your interests, preferences, feedback and survey responses);
- usage data (including information about how you use our website, products and services); and
- marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).
If you’re a customer and would like to deal with us anonymously or use a pseudonym, feel free to do so.
2. How we collect personal information
We collect this information from you when you call us, and our calls are answered and recorded. We also collect it when you text us, when you message us through Podium chat, when you make an online booking or submit a contact form, and when our plumber takes your details at your property.
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from you directly. We collect personal information about you from:
- You
- Searches and enquiries
- Your use of our website
Third parties may also use cookies, web beacons and similar technology to collect or receive information from our website or from you and from elsewhere on the internet and use that information to provide measurement services and targeted advertising (such as Google Analytics and Google Ads). If we receive your personal information from third parties, we will protect it as set out in this Privacy Policy.
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
3. Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:
- to contact and communicate with you
- to provide goods and/or services to you
- to maintain a database of customers, subscribers or similar
- to market to you and others, including remarketing (this may involve the use of technology to allow us to display our advertising to you elsewhere on the internet, for example, on Google or Facebook)
- for internal record keeping
- for statistical purposes
- as required by law
Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.
We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.
Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent, unless we are required to do so by law.
4. Who we share your personal information with
We do not sell your personal information. We share it only where we need to in order to do the work or run the business:
- With the finance provider you apply to, if you choose to apply for finance. We pass on the details needed to process that application.
- With the software we use to run jobs, invoicing and payments, so that your job can be booked, completed and paid for.
- With suppliers, contractors and subcontractors who are carrying out or supplying parts for your job, where they need your details to do so.
- Where we are required or permitted to by law.
5. Use of cookies
Cookies are small text files placed on your device when you visit a website. We use them to understand how people use our site and to measure how our advertising is performing.
The cookies and similar technologies used on this site are:
Google Analytics, which tells us how many people visit the site, which pages they look at and how they found us. We use this in aggregate and not to identify you personally.
Google Ads conversion tracking, including conversion linker and DoubleClick cookies, which tell us whether an advertisement led to an enquiry.
Google Ads call tracking, which changes the phone number shown on the page so we can tell which advertisement prompted a call. Calls to that number reach us in the normal way.
Podium, the chat tool on our site, which stores an identifier in your browser so a conversation carries over as you move between pages.
You can set your browser to refuse cookies or to warn you before one is set. Some parts of the site may not work as intended if you do.
6. Links to other sites
To help you find more information, we sometimes include links to other helpful websites from our website. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). As we aren’t responsible for data collection on those other sites, our Privacy Policy won’t apply. We can’t guarantee any of the privacy practices of other websites, so please be safe and make sure you read their privacy policy before giving them your personal information.
7. How you can access and correct your personal information
Access: You can request details of personal information that we hold about you. We will respond to any request to access information within a reasonable time.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on you advising us when your personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction, unless it is impracticable or unlawful to do so.
Deletion: If you want us to delete personal information we hold about you or to not collect information from you for a specific purpose, such as targeted advertising, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.
We will respond to any request to access, correct or delete information within a reasonable time.
8. How we maintain the security of your information
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:
- our website contains pages encrypted with SSL (Secure Sockets Layer) to ensure the safety of any data that is submitted through use of this website
- Our website is hosted by a third-party hosting provider. Its servers, and the servers of some other service providers we use, are located outside Australia, including in the United States. This means your personal information may be stored or processed overseas. We take reasonable steps to ensure any provider handling your information does so consistently with the Australian Privacy Principles, but we cannot control the laws of the countries in which they operate.
- we limit access to personal information to a “need-to-know” basis
- we protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
- our devices are protected by cryptographic keys and are stored in secure premises
- our email data is encrypted
- all hard copies of personal information are kept in secure storage with access by authorised personnel only
- all conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
- if we no longer need personal information, we take reasonable steps to delete or de-identify the information
While we take commercially reasonable measures to maintain a secure website and business, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to you for any such occurrences. If a data breach occurs involving your personal information and the breach is likely to cause harm to you, we will notify you as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.
9. How you can make a complaint about privacy breach
If you believe that we have breached this Privacy Policy and want to make a complaint about that breach, please contact us using the details set out below. If you are unsatisfied with our response, the Office of the Australian Information Commissioner may be able to assist you with a review of our decision. Contact the OAIC for more information.
10. How you can unsubscribe or opt out
We like to keep our customers and website visitors up to date, so from time to time we’ll send you newsletters, invitations and updates. Not to worry: our emails will always come with an “Unsubscribe” button, so you can opt out at any time. To unsubscribe from our email database, or opt out of communications, use the “Unsubscribe” button in our communication or contact us using the details set out below.
You can block the use of cookies by selecting the appropriate settings on your browser. You can opt out of third party vendor cookies by visiting your Google’s Ad settings or https://thenai.org/opt-out/. Please note that the website may not work as well for you if you disable cookies.
You can also opt out of information collecting for advertising targeting by visiting www.aboutads.info/choices.
11. Changes to this policy
If we decide to change our Privacy Policy, we’ll let you know by posting such changes on our website.
12. Contact details
If you have questions about this policy, want to access or correct your personal information, or wish to make a complaint, contact us at:
Please mark your enquiry for the attention of the Privacy Officer.
This Privacy Policy was last updated: 30/09/2026