Recent jobs

Every job below is one of ours, with the photos our plumber took on the day.

Outside tap and hose beside a new downpipe

October 2026

Belmont

Dripping sink mixer and downpipe repairs

What they rang about: The customer reported a dripping sink mixer and leaking downpipes after rain.
What Ryan found: Ryan found droplets coming from the bead of the gutter and running down to the joins, making it look like a leak.
What Ryan did: Ryan installed a new sink mixer and replaced the old downpipes with new PVC ones.

Ryan

Toilet waste and riser pipework under a house

September 2026

Kew East

Clearing Stubborn Bathroom Drains and Tree Roots

What they rang about: The customer reported that their bathroom basin, shower, and bath were blocked.
What Lachie found: Lachie found that old galvanised pipes and tree roots invading a cracked boundary trap were causing the blockages.
What Lachie did: Lachie cleared the lines using a sewer machine and high-pressure water jetter, then inspected the drains with a camera.

Lachie

September 2026

Clayton South

Blocked kitchen sink and plumbing repairs

What they rang about: The customer reported that their kitchen sink drain was blocked.
What Thane found: Thane found a large grease blockage inside the drain and the outside gully.
What Thane did: Thane cleared the grease, replaced the kitchen drainage, serviced two toilets, and fitted a new hot water valve.

Thane

New PVC sewer pipe and riser laid in an open trench

September 2026

Mooroolbark

Repairing a blocked sewer drain

What they rang about: The customer called us back about an ongoing blocked sewer drain.
What Cailem found: Cailem found a section of the sewer line had several breaks and was invaded by tree roots causing blockages.
What Cailem did: Cailem excavated the front yard, replaced the broken pipe with a new PVC section and riser, backfilled the trench, re-laid the grass, and tested the system.

Cailem

Outdoor drain opening with its grate removed

September 2026

Mornington

Clearing Blocked Main Drain and Multiple Fixtures

What they rang about: The customer called because their kitchen drain, shower, and basin were blocked.
What Riley found: Riley found tree roots invading the main drain in multiple spots alongside grease buildup.
What Riley did: Riley used a high-pressure jet and camera to clear the roots and applied a treatment to unblock the drains.

Riley

Before

September 2026

Ocean Grove

Hot water system and plumbing repairs

What they rang about: The homeowner noticed their instant hot water took ages to heat up and went cold, while also wanting the gas stovetop checked.
What Ryan found: The instantaneous hot water unit needed a new heater kit and temperature valve.
What Ryan did: Ryan attended the property to investigate the hot water and installed the replacement parts and new toilet suite.

Ryan

Old solar storage hot water system with a gas booster on a brick wall

Before

September 2026

Narre Warren

Hot Water System Changeover to Continuous Flow

What they rang about: The customer reported that their hot water system was not heating consistently, dropping mainly at night and sometimes failing to recover.
What Cailem found: Cailem found that the internal components of the booster system and the solar pump were not functioning properly.
What Cailem did: Cailem carried out a changeover to a new continuous flow hot water service, then tested and commissioned the unit.

Cailem

Before

September 2026

Chelsea

Hot water system replacement and plumbing maintenance

What they rang about: We were called out to look after a failing 250L electric hot water system along with other household plumbing.
What Jack found: The inspection showed that the 250L electric hot water system, pressure reducing valve, toilet cistern, and garden tap all needed replacing.
What Jack did: Jack installed a new 250L electric hot water system, a pressure reducing valve, new toilet cistern components, and a fresh garden tap.

Jack

New copper hot water line run in the wall during the bathroom works

September 2026

Lalor

Hot water line capping and bathroom updates

What they rang about: Hot water line adjustments were requested to help with a partial bathroom renovation by moving fittings and updating pipework.
What Lachie found: Hot water piping running to the roof needed capping, alongside an aged shower breech and a pipe section under the floor that needed replacing.
What Lachie did: Hot water lines were capped off, the shower outlet was relocated higher, isolation valves were installed, and the underground pipe was replaced.

Lachie

Before

September 2026

Essendon

Hot water system replacement

What they rang about: The customer reported having no hot water and increasingly poor water pressure since Saturday.
What Conrad found: Conrad found an old, faulty gas storage hot water unit.
What Conrad did: Conrad removed the old system, installed a new continuous flow hot water unit with updated valves and pipework, and tested it all for correct operation.

Conrad

September 2026

Deer Park

Hot water system replacement and shower upgrade

What they rang about: Hot water was reported completely out when we were called to help.
What Lachie found: Hot water failed because the gas control on the old unit kept going out.
What Lachie did: Hot water was restored with a new gas system, and Lachie also replaced a faulty shower rose.

Lachie

Before

September 2026

Isabella Plains

Burst Copper Water Pipe Repair

What they rang about: The homeowner called us out after noticing water visible from a copper pipe on the external wall and was worried about high water bills.
What Gerry found: Gerry found a pinhole leak on the hot water pipe located directly below the paving.
What Gerry did: Gerry removed the damaged section, buried the new pipe lower to prevent future damage from the paving, and completed a full pressure test to ensure everything was secure.

Gerry

Water meter with a new pressure regulator and valves on the front lawn

September 2026

Indented Head

Preventing Pipe Leaks and Stopping Water Hammer

What they rang about: The customer reported a shonkly outside tap and loud water hammer throughout the house.
What Ryan found: Ryan found that the noise was caused by fast-closing quarter-turn taps along with worn garden taps and valves.
What Ryan did: Ryan installed a new pressure regulator, leak protection valve, and replacement taps, and advised the customer to turn taps off slowly.

Ryan

Water meter and new control valves beside the house

September 2026

Mount Martha

Burst toilet flexible hose flood

What they rang about: The customer reported that a burst toilet hose had flooded the house before they managed to turn the tap off.
What Cailem found: Cailem found that a flexible water hose on the toilet had burst and caused water to spread through the home.
What Cailem did: Cailem replaced the broken hose, fitted new control valves, and tested everything to make sure it was working properly.

Cailem

Split poly water pipe exposed in the front yard

September 2026

Mannerim

Burst Water Pipe Repair in Front Yard

What they rang about: The customer noticed their front lawn was unusually wet and realised their mains water pipe was leaking after receiving a high water bill.
What Jarryd found: Jarryd found a hidden split in the bottom of the poly pipe in the front yard that had been quietly leaking hundreds of litres a day.
What Jarryd did: Jarryd cut out and replaced the damaged section of poly pipe and tested the line to ensure there were no further leaks.

Jarryd

Before

September 2026

Kensington

Water pipe alterations and toilet installation

What they rang about: We were called to install a toilet once the tiling was finished.
What Riley found: Riley found that the water and waste piping needed adjustments to properly fit the new toilet.
What Riley did: Riley altered the water and waste piping, installed the new toilet, and tested it successfully.

Riley

Old laundry taps with corroded connections

September 2026

St Kilda

Burst water pipe prevention and dishwasher service

What they rang about: The customer reported that their dishwasher was showing an error code and not draining.
What Lachie found: Lachie found rusty flexi hoses on the laundry mixer at risk of splitting and a failed dishwasher pump.
What Lachie did: Lachie replaced the laundry mixer with a new one fitted with isolation valves, and cleaned the dishwasher.

Lachie

September 2026

South Yarra

Leaking toilet connector and new shower

What they rang about: The customer called about a leak and asked for a new shower to be fitted.
What Adam found: Adam found a slow drip coming from the toilet cistern connection caused by a loose connector.
What Adam did: Adam removed the failed connector, cleaned the thread, installed a new flexi hose, and fitted the new shower.

Adam

September 2026

Carrum Downs

Leaking Toilet Replacement

What they rang about: The customer reported a leak at the base of the toilet where the pipe meets the wall.
What Cailem found: Cailem found the toilet was leaking at the base where it connected to the wall, and the customer chose a new suite.
What Cailem did: Cailem installed a new toilet suite, cistern stop, and pan collar, then tested all works thoroughly.

Cailem

September 2026

Red Hill South

Toilet leak repair and new pan installation

What they rang about: We responded to a toilet leak.
What Ben found: Ben found that the existing pan collar was leaking.
What Ben did: Ben supplied and installed a new wall-faced pan and replaced the faulty collar.

Ben

Old washing machine taps on the laundry wall

Before

September 2026

Cranbourne West

Dripping washing machine taps replaced

What they rang about: The customer called because the taps connected to their washing machine were dripping.
What Cailem found: Cailem carried out thorough leak testing and confirmed the existing washing machine taps were leaking.
What Cailem did: Cailem installed new washing machine stops and tested the system thoroughly to ensure everything was completely leak-free and operational.

Cailem

September 2026

Soldiers Hill

Fixing dripping taps and home plumbing updates

What they rang about: The customer reported multiple dripping taps throughout the house, an old toilet cistern, and a backyard tap needing extension.
What Cailem found: Cailem found several worn tap cartridges, an old toilet cistern and high water pressure.
What Cailem did: Cailem replaced the worn cartridges, installed a new pressure reducing valve and kitchen mixer, updated the toilet cistern, and added new pipework.

Cailem

Shower wall with the old tap handles removed

Before

September 2026

Pearcedale

Repairing dripping bathroom taps

What they rang about: The customer called because their bathroom quarter-turn taps were dripping and they thought the ceramic discs had worn out.
What Cailem found: Cailem found that the taps were leaking and also causing a water hammer issue.
What Cailem did: Cailem replaced the old parts with new spindles and tested the system thoroughly to stop the drips and clear up the water hammer.

Cailem

Old garden tap with hose on a brick wall

Before

September 2026

Doncaster East

Dripping taps and worn tapware replacement

What they rang about: The customer got in touch because they had thirteen taps inside and outside that needed attention.
What Riley found: Riley found a mix of worn garden taps, basins, sinks, and shower tapware that needed upgrading.
What Riley did: Riley fitted brand new tapware throughout the house complete with fresh isolation valves and connection hoses, then tested everything to ensure it was all working properly.

Riley

Under-sink plumbing where the leak was found

September 2026

Eltham

Dripping tap and leaking kitchen sink pipe

What they rang about: A dripping pipe under the kitchen sink prompted the customer to call us before it damaged the timber floorboards.
What Riley found: Riley found that the dripping sink, worn drain, and old valves needed a complete replacement and reseal.
What Riley did: Riley stopped the leak by resealing the kitchen sink, replacing the drain, fitting new isolation valves, and testing everything.

Riley

Drain camera view inside the sewer before relining

September 2026

Norlane

Drain Relining for Blocked Toilet

What they rang about: The customer called because their only toilet was blocked and completely out of action.
What Jarryd found: Jarryd found a blocked drain causing issues with the home's only toilet.
What Jarryd did: Jarryd completed six metres of drain relining and installed a new access point in the backyard.

Jarryd

Drain camera and new access point in the backyard

September 2026

Corio

Drain relining and boundary shaft repair

What they rang about: The customer needed a broken boundary shaft and cracked drain fixed.
What Ryan found: Ryan found a broken boundary shaft along with cracks and imperfections in the drain section.
What Ryan did: Ryan excavated the area, replaced the damaged shaft with PVC, and completed a one-metre drain reline.

Ryan

Drain camera view inside the pipe before relining

September 2026

Flynn

Drain Relining and Tree Root Removal

What they rang about: The customer called because their toilet kept blocking despite having been replaced multiple times.
What Josh found: Josh found the drain was heavily blocked by tree roots alongside a dislodged section of pipe.
What Josh did: Josh installed a drain relining patch, replaced the blocked boundary riser, and cleared the tree roots using a hydro jet.

Josh

Pressure gauge testing the shower water supply

September 2026

Skye

Ensuite Shower Leak Detection and Tap Service

What they rang about: The customer reported that their bathroom shower was leaking through the wall.
What Cailem found: Testing revealed water ingress because the ensuite shower screen was not adequately sealed, and a health check found the back bathroom taps also needed attention.
What Cailem did: Cailem performed diagnostic testing and completed a full service on the back bathroom bath and shower taps.

Cailem

Carpet pulled back showing water damage beside the ensuite wall

September 2026

Grovedale

Tracking down a persistent ensuite shower leak

What they rang about: The customer reported that an ongoing shower leak was still appearing despite previous tap repairs.
What Adam found: Spray testing revealed water was getting into the bedroom wall due to a failed waterproof membrane and poor drainage behind the tiles.
What Adam did: Adam carried out leak detection testing to locate the issue and advised the customer to contact a shower sealing specialist.

Adam

Pressure test gauge fitted to the shower outlet

September 2026

Mulgrave

Bathroom and Roof Leak Investigation

What they rang about: The customer noticed water pooling on the bathroom floor even when the room was not being used.
What Cailem found: After a thorough investigation, Cailem's team could not find any definitive signs of a water leak.
What Cailem did: Cailem performed a full tile spray test, drain test, piping check, and an inspection of the roof penetrations.

Cailem

New isolation valve on the water connection beside the toilet

September 2026

Mount Clear

Repairing a leaking tap isolation valve

What they rang about: The customer reported a water leak coming from inside their wall.
What Ryan found: Ryan found the leak wasn't in the hidden wall pipes, but coming from the connection at the isolation valve.
What Ryan did: Ryan replaced the faulty isolation valve and tested the system to ensure it was completely watertight.

Ryan

September 2026

Docklands

Leak detection and showerhead replacement

What they rang about: Investigated a reported ceiling leak that appeared directly below the bathroom whenever the shower was turned on.
What Lachie found: Leak detection testing revealed water seeping through the shower connection because there was no silicone sealing behind the lug elbow.
What Lachie did: Lachie replaced the showerhead, installed a pressure limiting valve at the water meter, and successfully retested the system.

Lachie

Leaking copper pipe exposed in the wall behind the cabinet

September 2026

Eltham

Leak detection and burst copper pipe repair

What they rang about: We carried out leak detection after the customer noticed their water meter registering usage without any pooled water around the house.
What Ben found: Ben's leak detection pinpointed a hidden burst section in the copper water line.
What Ben did: To stop the leak, Ben gained access to the affected area and replaced the damaged copper section with new pipe.

Ben

Blocked stormwater downpipe connection full of debris

September 2026

Moonee Ponds

General plumbing stormwater investigation and blocked drain clearing

What they rang about: General plumbing support was needed to find why the stormwater was draining slowly.
What Lachie found: General plumbing checks found that the stormwater system was blocked and the asbestos pipe was fully collapsed where it entered the property.
What Lachie did: General plumbing work included a camera inspection and high-pressure water jetting to clear a section of the blockage.

Lachie

September 2026

Seaford

Leaking shower head and worn tapware

What they rang about: The customer reported that their shower head was leaking a lot.
What Cailem found: The shower fitting, the inlet valves and the hoses behind it had all gone at about the same time.
What Cailem did: New inlet valves, pressure reducing valves and flex hoses, and mixer cartridges ordered in to finish.

Cailem

Water meter and tap dug out of the ground with the leak exposed

Before

September 2026

Mooroolbark

Water pooling, and a drain full of grease

What they rang about: The customer reported a detached pipe and water pooling outside the bathroom.
What Riley found: A drain packed with dirt and grease, and a valve running constantly because the water pressure was too high.
What Riley did: New pressure regulator, cleared the drain, replaced the old underground pipe with copper and sealed it up.

Riley

Tree roots pulled out of the stormwater drain

Before

August 2026

Invermay Park

Clearing Blocked Stormwater Drains and Repairing Pits

What they rang about: The customer reported that the stormwater drains near the swimming pool were overflowing.
What Jared found: Jared found that the entire stormwater system down the right side of the house was blocked by tree roots and featured incorrectly sealed pits.
What Jared did: Jared cleared out the tree roots using a jetter, cleaned and sealed the pits, and installed a new drainage pit at the front.

Jared

Drain camera view of tree roots inside the toilet drain

August 2026

Frankston North

Clearing Blocked Toilets Caused By Tree Roots

What they rang about: The customer reported that they had two toilets blocked up in the house.
What Jack found: Jack found tree roots further down the drain and a problem at the first elbow of the toilet branch.
What Jack did: Jack cleared out the blockage, repaired the pipe elbow, and relined that section of the drain.

Jack

Camera view of paper and plastic bags blocking a drain in Alfredton

Before

August 2026

Alfredton

Cleared External Blocked Drain

What they rang about: The customer reported an external blocked drain.
What Jarryd found: A camera inspection revealed the blockage was caused by paper and bags.
What Jarryd did: Jarryd used a camera to inspect the line and successfully cleared the main blockage.

Jarryd

August 2026

Point Cook

Clearing a blocked ensuite sewer drain

What they rang about: The customer called because using the ensuite toilet caused sewer water to back up into the shower and room.
What Riley found: Riley found a sewer blockage caused by tree roots entering the pipework.
What Riley did: Riley removed the toilet, cleared the blockage using a high-pressure jet, inspected the drain with a camera, and then reinstalled and tested the toilet.

Riley

Broken boundary shaft dug up in Mornington

Before

August 2026

Mornington

Clearing a blocked mainline and broken drain

What they rang about: The customer reported that their toilets, showers and sinks were all gurgling and blocked.
What Mitch found: Mitch found a mainline blockage caused by a broken boundary shaft.
What Mitch did: Mitch cleared the blockage, excavated and replaced the broken boundary shaft, and laid crushed rock on the driveway to make it safe.

Mitch

Drain inspection opening dug out in the yard

August 2026

Box Hill South

Blocked drains causing slow toilet and sink

What they rang about: Blocked drains were reported when a downstairs toilet and sink began draining very slowly with gurgling sounds.
What Riley found: The blocked drains were caused by tree roots in the mainline underneath the nature strip and road.
What Riley did: To clear the blocked drains, Riley used a sewer jet and camera, and contacted the water authority for their section so it flowed properly.

Riley

Drain camera inspection of the blocked line

August 2026

Hoppers Crossing

Blocked drains causing slow toilet and wash basin

What they rang about: Blocked drains were reported when a toilet and wash basin began draining slowly.
What Jared found: Blocked drains involved the entire system, alongside a rear property issue and a large lip in the access line.
What Jared did: Blocked drains were cleared using high-pressure jetting and a CCTV inspection to successfully restore flow.

Jared

August 2026

South Melbourne

Hot water system service and valve replacement

What they rang about: The customer called because their hot water unit was not working.
What Ben found: Ben found that the hot water system was over twenty years old, alongside a rusting mixer tap and a cooktop gas regulator.
What Ben did: Ben accessed the hot water unit by moving the washing machine, then replaced the safety valves and water stops.

Ben

August 2026

Mount Evelyn

Toilet leak repair and new pan collar

What they rang about: The customer noticed water leaking from the back of the toilet seal.
What Cailem found: Cailem found the toilet was leaking due to a worn-out pan collar.
What Cailem did: Cailem pulled the toilet out, replaced the faulty seal, and reinstalled and tested it.

Cailem

Toilet cistern open for a new inlet valve

August 2026

Wanniassa

Fixing a leaking toilet cistern and basin

What they rang about: The homeowner called us because the back of their toilet under the cistern had been leaking on and off for months.
What Josh found: Josh's inspection revealed the main leak was coming from the inlet valve at the base of the cistern, along with a separate leak from the basin mixer.
What Josh did: Josh serviced the cistern by replacing the inlet valve, flexible hose, and outlet rubber, and also replaced the leaking basin mixer.

Josh

Old and new toilet inlet valves side by side

August 2026

The Basin

Fixing a Leaking Toilet Cistern

What they rang about: The customer reported that their toilet was leaking in the cistern.
What Riley found: Riley found the cistern inlet valve wasn't sealing properly, allowing water to run into the bowl due to high water pressure.
What Riley did: Riley replaced the faulty valve, installed a pressure regulator at the water meter, and upgraded the hot water and garden tap valves.

Riley

Toilet cistern open showing the new internal parts

August 2026

Main Ridge

Leaking Toilet Causing Wall and Carpet Damage

What they rang about: The customer reported that the base of their toilet was leaking inside the wall and soaking into the carpet.
What Riley found: Upon investigation, Riley found the toilet was leaking from the cistern bolts and dripping onto the floor, causing water to run into the wall and skirting boards.
What Riley did: Riley performed a full toilet service with new internal parts and a new pan bend, reinstalled the toilet, replaced the hot water service PTR valve, and installed a pressure-reducing valve.

Riley

Bathroom wall stripped back to the frame showing old pipework

August 2026

Upwey

Fixing a Leaking Bathtub Tap and Pipework

What they rang about: The customer called because they had a leaking pipe at their bathtub outlet during a bathroom renovation.
What Conrad found: Conrad found a leaking bathtub outlet, a leaking basin waste, an improperly connected and leaking toilet, and incoming water pressure reaching nearly 1000kPa.
What Conrad did: Conrad replaced the old bathtub connections with a new single mixer tap and pipework, reinstalled the toilet securely, resealed the basin waste, and fitted a pressure reduction valve at the meter.

Conrad

Before

August 2026

Templestowe Lower

Dripping taps basin repair and tapware rebuild

What they rang about: A dripping tap prompted the customer to call us for assistance.
What Ben found: Inspecting the dripping tap, Ben found a significant crack in the basin seat.
What Ben did: Ben fixed the dripping tap with a full tapware rebuild, cleaning the spindles, replacing the O-ring, and re-greasing the components.

Ben

August 2026

Ocean Grove

Dripping taps and basin mixer replacement

What they rang about: Dripping ensuite shower taps prompted a callout because they wouldn't turn off properly.
What Jared found: Dripping tap checks revealed the ensuite shower breech was running out of brass in the wall and basin elbows were the wrong way around.
What Jared did: Jared serviced the dripping taps, replaced the basin mixer, and tested everything to ensure it was fully functioning.

Jared

Before

August 2026

Newtown

Stormwater Drain Relining and Pipe Repairs

What they rang about: The customer raised concerns about issues within their property's stormwater drainage network.
What Brady found: A camera inspection revealed major pipe breaks, heavy root intrusion, and sections causing water to pool.
What Brady did: Brady carried out drain relining across four sections to seal the broken pipes, cleared out the tree roots, and installed a new drainage pit.

Brady

Shower base edge where the silicone had failed

August 2026

Carrum Downs

Shower leak detection and testing

What they rang about: The customer reported that the walk-in wardrobe carpet and wall were getting wet from an adjoining shower.
What Jack found: Testing revealed that the water supply lines were sound, but the silicone sealing around the shower base had failed and was allowing water to escape.
What Jack did: Jack performed a visual inspection, pressure test, spray test, and flood test to locate the source of the moisture.

Jack

Shower base with the test hose connected for a flood test

August 2026

Skye

Thorough Shower Leak Detection and Insurance Report

What they rang about: The customer called us out because they suspected a leak in their shower basin and pipes behind the wall, and needed a report for their insurer.
What Riley found: Riley found the pipes behind the wall were completely fine, but the shower screen and base weren't sealed properly, which was letting water leak out into the carpet.
What Riley did: Riley ran a series of pressure, drain, and flood tests to trace the issue and put together a comprehensive report for their insurance company.

Riley

New shower breech and valve fitted on the bathroom wall

August 2026

Dallas

Leak Detection and Shower Pipe Repairs

What they rang about: The customer reported a wobbly, leaking shower fixture, a leaking pipe under the basin, and water pushing up through the hallway floorboards.
What Thane found: Thane's leak detection testing revealed loose shower spindles leaking into the wall cavity and a heavily damaged shower breech, alongside a leaking toilet.
What Thane did: Thane replaced the damaged shower breech and spindles, installed a new toilet and basin mixer, and renewed the water line from the meter.

Thane

Thermal camera showing moisture under the upstairs shower

August 2026

Torquay

Leak detection and repair for upstairs shower

What they rang about: The customer reported water leaking through their upstairs bathroom doorway despite recent waterproofing.
What Jarryd found: Jarryd's leak detection revealed a split lugged elbow behind the shower wall causing the leak.
What Jarryd did: Jarryd accessed the pipework through the plaster, replaced the split elbow joint, and completed a thorough re-test.

Jarryd

Drain camera view of roots in the sewer pipe

Before

August 2026

Ringwood East

Sinks gurgling, roots in the sewer line

What they rang about: The customer reported that their sinks and shower were overflowing and gurgling, while the toilets seemed unaffected.
What Conrad found: Tree roots in the drain, a cracked pipe on their side of the line and a break on the water authority side.
What Conrad did: Jetted the line clear, dug the inspection shaft out to ground level, then ran the camera through to check.

Conrad

New PVC sewer junction and riser in the excavation

July 2026

Waramanga

Clearing a blocked toilet and sewer line

What they rang about: The customer called because their toilet was slow to drain and making gurgling noises, and they suspected tree roots.
What Josh found: A camera inspection found heavy tree root intrusion and damage along the sewer pipe.
What Josh did: Josh cleared the roots with water jetting, excavated the damaged section, and relined the pipes to fix the issue.

Josh

New PVC stormwater pipe laid in the trench

July 2026

Lara

Fixing a blocked stormwater drain

What they rang about: The customer called because their stormwater drain near the hot water system was rising and nearly overflowing.
What Brady found: Brady found a broken section of stormwater pipe that had been damaged during the original construction of the home.
What Brady did: Brady excavated the area, replaced the broken pipe with new PVC stormwater pipe, and tidied up the site.

Brady

Inspection shaft dug up and repaired in the front yard

July 2026

Frankston

CCTV Drain Inspection and Pipe Repair

What they rang about: The customer hadn't noticed any active issues, but booked an inspection to stay ahead of potential problems with deep, bendy pipes.
What Conrad found: An inspection revealed that tree roots had invaded a drain connection.
What Conrad did: Conrad dug up the inspection shaft, patched the root-damaged drain, and replaced aging mini stops and flexi hoses.

Conrad

July 2026

Pearce

Clearing a full-house sewer blockage

What they rang about: The customer reported that water was backing up and slow to drain across the house, causing an internal overflow.
What Gerry found: Gerry found a full-house sewer blockage and noted that the drain appeared to be in generally poor condition.
What Gerry did: Gerry accessed the sewer line via the vent, cleared the blockage with cleaning equipment, and tested the pipe to make sure it was flowing freely.

Gerry

Drain camera showing the blockage in the sewer

July 2026

Abbotsford

Blocked drains and camera inspection

What they rang about: A customer contacted us about clearing a blocked drain and doing a camera inspection.
What Riley found: Riley found a blocked sewer drain that required clearing.
What Riley did: To clear the blocked drain, Riley removed the toilet for access, used a high-pressure jet, and reinstalled everything.

Riley

Camera view of tree roots packed inside the sewer pipe

July 2026

Mount Eliza

Tree roots crushed the sewer line

What they rang about: The drain outside the bathroom was blocked and overflowing with sewage.
What Conrad found: Tree roots had pushed into the sewer and crushed a section of pipe.
What Conrad did: Conrad cleared the blockage, cut out the broken pipe, laid a new sewer section and brought an inspection point up to ground level.

Conrad

July 2026

Dandenong

Hot Water System Replacement and Leak

What they rang about: The customer called us out for an urgent hot water problem.
What Jack found: While draining the old unit, Jack discovered a hidden drain leak inside the wall cavity that was damaging the downstairs ceiling.
What Jack did: Jack installed a new electric hot water system, removed the faulty safety drain, and redirected the discharge line to the basin.

Jack

Gas test gauge set up beside the hot water units

July 2026

Altona North

Urgent hot water and gas leak repair

What they rang about: The customer reported having no hot water and noticing a smell of gas near the unit.
What Mitch found: Mitch found two gas leaks caused by loose compression fittings on the hot water units.
What Mitch did: Mitch tightened the fittings and ran a full gas line test to confirm there were no further leaks.

Mitch

Cracked frost valve on the rooftop hot water unit

Before

July 2026

Mernda

Hot water unit leaking from cracked frost valve

What they rang about: We were called out because a solar hot water system was leaking heavily.
What Lachie found: Lachie found that a cracked frost valve on the hot water unit was causing the leak.
What Lachie did: Lachie supplied and installed a new frost valve and tested the hot water system to ensure it was operating correctly.

Lachie

New electric hot water unit installed in the cupboard

July 2026

Maribyrnong

Hot water system replacement

What they rang about: Hot water outlets across the home had very low pressure, prompting the customer's call.
What Jarryd found: Hot water flow was affected because the sacrificial anode in the aging unit had worn out and clogged the strainers.
What Jarryd did: Hot water restoration was arranged by scheduling a new electric system and an electrician for Friday.

Jarryd

July 2026

Torquay

Hot water system pilot light repair

What they rang about: The customer came home from holiday and couldn't get their gas hot water system to relight.
What Jarryd found: Jarryd found the hot water unit needed a service along with a new thermocouple and valves.
What Jarryd did: Jarryd repaired the hot water system by replacing the thermocouple, pressure and temperature relief valve, and the cold water expansion valve.

Jarryd

Burst water pipe exposed in a flooded hole

July 2026

Geelong West

Burst underground water pipe replacement

What they rang about: The customer called because their main water pipe was cracked and turning the mains on flooded the front yard.
What Brady found: Brady found an underground water pipe beneath the brick driveway had failed due to age-related deterioration.
What Brady did: Brady removed sections of the brick driveway, replaced the burst pipe section with new compliant fittings, and pressure tested the repair.

Brady

Trench dug from the meter for the new water service

July 2026

Wyndham Vale

Replacing a Burst Water Service Pipe

What they rang about: The customer reported excessive water pooling in the front yard that was flowing towards the neighbouring property.
What Lachie found: After carrying out leak detection and excavation, Lachie found a burst copper water service pipe.
What Lachie did: Lachie excavated a trench from the water meter to the house and installed a new copper water service line complete with a pressure limiting valve and garden tap.

Lachie

Copper water pipe running along a brick wall with the ground opened up

July 2026

Caulfield North

Burst copper water pipe repair

What they rang about: The customer called us after discovering a leaking copper pipe outside their home.
What Mitch found: After repairing the initial visible burst pipe, Mitch discovered a secondary leak nearby in a tight spot.
What Mitch did: Mitch opened up the wall space to replace the damaged copper sections and completed a pressure test to ensure everything was secure.

Mitch

Copper water pipe exposed in the subfloor

July 2026

Hastings

Burst water pipe repair in the subfloor

What they rang about: The customer called about a mains water leak at the property.
What Ben found: A copper water pipe had burst under the floor.
What Ben did: Ben repaired the burst section of pipe and fitted a pressure limiting valve to protect the plumbing.

Ben

Leak test bubbles on the gas meter fitting

July 2026

Wandana Heights

Gas leak check near the meter

What they rang about: The customer reported a smell of gas near the meter along with a higher than normal gas bill while they had been away.
What Brady found: Brady's inspection revealed the gas leak was actually on the gas company side before the meter, while the rest of the property held pressure.
What Brady did: Brady completed a full gas line test and replaced the hockey stick rubbers.

Brady

Gas meter with test gauge and new copper gas line

July 2026

Mooroolbark

Replacing a leaking gas line with copper

What they rang about: The customer reported an unusually high gas bill even though they couldn't smell gas anywhere inside or outside.
What Mitch found: Mitch's thorough testing confirmed a leak on the gas line that required replacement.
What Mitch did: Mitch installed a brand new copper gas line, pressure-tested it successfully, and turned all the appliances back on.

Mitch

In-wall toilet removed with the wall opened up

July 2026

Torquay

Fixing leaking toilets with incorrect flush pipes

What they rang about: The customer reported leaking in-wall toilets that needed to be removed so the wall behind them could be repaired.
What Jarryd found: Jarryd found that incompatible flush pipes had been installed, which was causing water to leak inside the wall cavity.
What Jarryd did: Jarryd removed the toilets, replaced the wrong flush pipes with genuine compatible parts, and reinstalled the pans once the wall was fixed.

Jarryd

Ensuite toilet cistern open with the new internal parts

July 2026

Altona Meadows

Fixing a running ensuite toilet cistern

What they rang about: The customer called because the toilet flush wouldn't stop running.
What Mitch found: Mitch found that the internal cistern parts in the ensuite were damaged.
What Mitch did: Mitch replaced the old internals with a new dual flush valve, inlet valve, and flex hose, then tested the setup.

Mitch

Toilet pan removed showing the leak stain on the floor

Before

July 2026

Ivanhoe

Toilet leak repair and flexible hose replacement

What they rang about: We were called to check a toilet leak that was tracking underneath the floor tiles.
What Lachie found: Lachie found that the rubber seal at the toilet pan connector was completely perished and causing the leak.
What Lachie did: Lachie installed a new rubber seal and resealed the toilet base, alongside replacing the cistern flexible hoses and extending the kitchen mixer hose.

Lachie

Before

July 2026

Deer Park

Toilet leaks and blocked drain repair

What they rang about: We received a call about a toilet leaking onto the floor alongside a suspected cracked wastewater pipe.
What Jared found: Jared discovered a worn flush pipe rubber causing the toilet leak, along with an overflowing gully and multiple major sewer line issues.
What Jared did: Jared fixed the toilet leak by replacing the old flush pipe rubber, then cleared and inspected the blocked drain using high-pressure jetting and a camera.

Jared

New dishwasher isolation valve under the kitchen sink

July 2026

Derrimut

Dripping Kitchen Sink Mixer And Isolation Valve

What they rang about: The customer called because they were experiencing issues with a leaking kitchen sink mixer and dishwasher hose.
What Ben found: Ben found that the mixer was leaking severely with rusted flexis alongside a potential dishwasher hose leak.
What Ben did: Ben fitted a new dishwasher isolation valve and quoted the customer for a new kitchen mixer.

Ben

Bathtub with the old spout and hand shower before the upgrade

July 2026

Mulgrave

Dripping tap repair and bathtub spout replacement

What they rang about: The customer contacted us about a dripping tap and wanted their bathtub setup updated.
What Mitch found: The old bath spout was dripping and the customer had new tapware ready to go in.
What Mitch did: Mitch removed the existing bath spout, installed the customer-supplied bath spout and mini stop, and fully tested the works.

Mitch

July 2026

Aspendale

Dripping taps and kitchen sink leak repairs

What they rang about: The customer reported that a kitchen sink leak and dripping taps worsened after they returned from holidays.
What Thane found: Thane found worn tapware and fixtures across the kitchen, laundry, and bathroom alongside a sink leak.
What Thane did: Thane resolved the dripping tap issues by replacing the kitchen drainage and mixer, updating laundry and bathroom tapware, and servicing the hot water unit.

Thane

Before

July 2026

Ashwood

Dripping taps and bathroom fixture repairs

What they rang about: The customer reported needing toilet seats and shower heads replaced alongside faulty washing machine stops.
What Thane found: Thane found that the washing machine stops and several bathroom fixtures were worn out and required replacement.
What Thane did: Thane replaced the washing machine stops, installed new toilet suites and shower heads, upgraded the ensuite basin, and caulked the sink.

Thane

July 2026

Altona Meadows

Fixing dripping taps and replacing a kitchen mixer

What they rang about: The customer called after the kitchen tap spout blew off when the hot water was turned on.
What Lachie found: The kitchen tap and a second tap set were worn out and needed replacing.
What Lachie did: Lachie fitted a new kitchen mixer with isolation valves, replaced the second tap set, and tested everything for leaks.

Lachie

Before

July 2026

Brunswick

Dripping shower taps rebuilt with new tapware

What they rang about: The customer's shower taps were dripping and needed a rebuild.
What Lachie found: The old shower taps were worn out and the incoming water pressure was over 500 kPa.
What Lachie did: Lachie replaced the old taps with new quarter-turn taps and fitted a pressure limiting valve at the water meter.

Lachie

Before

July 2026

Kensington

Leaking kitchen mixer and laundry taps replaced

What they rang about: The customer called about a dripping kitchen tap.
What Riley found: The kitchen mixer was leaking and the laundry taps were also worn.
What Riley did: Riley installed a new kitchen mixer with new stop valves and a new laundry wall set.

Riley

July 2026

Narrabundah

Sewer and Stormwater Drain Relining

What they rang about: The customer reported a gurgling shower and water running down the driveway, and although it had improved, they wanted to ensure there were no pipe issues.
What Thane found: A camera inspection revealed damaged sewer and stormwater pipes impacted by tree roots, sand, and broken drainage sections.
What Thane did: Thane performed extensive drain relining by installing inversion liners and sectional patches, cleared out roots and debris, and fully reconnected the lines.

Thane

July 2026

Montrose

Drain Relining for a Blocked Toilet

What they rang about: The customer called because their toilet was blocked and wouldn't drain.
What Adam found: The camera inspection showed cracks and imperfections inside the drain.
What Adam did: Adam cleared the blockage and completed a two-metre drain relining to fix the pipe.

Adam

Old broken earthenware stormwater drain dug out

Before

July 2026

Oakleigh East

Drain relining and stormwater renewal

What they rang about: Drain relining and stormwater drainage works were scheduled for the home.
What Lachie found: During CCTV inspection preparations for the drain relining, Lachie discovered that the existing drain had collapsed.
What Lachie did: For the drain relining and stormwater upgrade, Lachie installed a new suspended drain and replaced damaged downpipes.

Lachie

Sink cabinet floor opened up to trace the leak

July 2026

Lynbrook

Leak detection tracking water to bedroom wall

What they rang about: The customer reported water pooling on the carpet along the wall of their central bedroom.
What Adam found: Leak detection testing revealed that a failed mini stop under the kitchen sink was sending water through a sub-slab conduit into the bedroom wall.
What Adam did: Adam replaced the faulty mini stop and flexible hoses to resolve the issue.

Adam

Shower floor tiles and waste with worn grout

July 2026

Cheltenham

Thorough Shower Leak Detection

What they rang about: The customer reported a leak coming from their bathroom shower that was making the carpet damp.
What Riley found: Riley's testing showed that while the in-wall pipes and drain were sound, water was seeping through the tile grouting and running underneath the tiles to the doorway.
What Riley did: Riley carried out comprehensive pressure, drain, and spray testing, and fitted a new pressure-reducing valve and basin mixer.

Riley

July 2026

Pascoe Vale

Leak detection for shower water pooling

What they rang about: Leak detection was requested after water pooled near a shower tile with a suspected wall leak.
What Lachie found: Leak testing proved the pipes were intact, while water escaped through missing grout, worn sealant, the screen seal, and unsealed rail cover plates.
What Lachie did: Leak investigations confirmed sound plumbing, so Lachie sealed behind the shower rail cover plates and recommended a screen specialist.

Lachie

New pressure limiting valve fitted at the water meter

July 2026

Aspendale Gardens

Leak detection and pressure valve installation

What they rang about: We started with leak detection after reports of damp ground and a line of moisture along the back brickwork.
What Ben found: Ben's leak detection inspection found no sewer issues aside from a very minor section holding water.
What Ben did: Ben completed the leak detection work with a visual drain inspection and fitted a new pressure reducing valve.

Ben

Wall opened to reach the leaking copper pipes

July 2026

Hawthorn

Leak detection and tap spindle repair

What they rang about: Leak detection was carried out after a report of water leaking through a brick wall with suspected pipe damage.
What Lachie found: Pressure testing showed the pipes were intact, but Lachie found a minor leak from the hot water spindle along with unsealed tap penetrations.
What Lachie did: Lachie replaced the hot and cold spindles and tap washers, and then sealed and waterproofed the spouts with silicone.

Lachie

Drain camera view of tree roots inside the sewer pipe

Before

June 2026

Macquarie

Clearing a blocked main sewer drain

What they rang about: Both toilets in the home were draining very slowly and backing up into the main line.
What Josh found: Josh found a damaged old pipe junction with tree roots causing a serious blockage.
What Josh did: Josh lifted the pavers, dug down to replace the broken section with new PVC, and cleared the line.

Josh

New PVC sewer pipe and inspection shaft in the trench

June 2026

Belmont

Clearing and Repairing a Blocked Drain

What they rang about: The customer reported a blocked drain.
What Jared found: Jared found heavy grease buildup along with a large break under the slab that was letting rock into the sewer line.
What Jared did: Jared excavated and replaced the damaged boundary shaft and main lines with PVC, cleared out the grease, installed a new service point, and patched and relined the rest of the drain.

Jared

June 2026

Mornington

Clearing a blocked sewer pipe

What they rang about: The sewer pipe was blocked and a mop head got stuck in it.
What Adam found: Adam found tree roots, grease, a broken pipe section, and the stuck mop.
What Adam did: Adam cleared the roots, removed the mop, replaced the damaged pipe with PVC, and treated the grease.

Adam

Drain jetting gear set up beside the house

June 2026

Hoppers Crossing

Clearing a recurring whole-house blocked sewer drain

What they rang about: The customer reported a recurring whole-house blockage with sewer water coming up through the showers and sinks.
What Jarryd found: A CCTV camera inspection after clearing revealed a significant break and tree roots on the sewer line in the backyard.
What Jarryd did: Jarryd cleared the blockage using a high-pressure jet and marked out the damaged section near the boundary.

Jarryd

June 2026

Ngunnawal

Hot water valves and general plumbing upgrades

What they rang about: The customer booked a free home plumbing health check and quote.
What Josh found: Josh's inspection found that the hot water valves, several fixtures, and the toilet needed replacing.
What Josh did: Josh replaced the hot water valves, pipe lagging, basin taps, garden tap, and toilet suite.

Josh

June 2026

Murrumbeena

Hot water and shower temperature issues fixed

What they rang about: The customer reached out because they had hot water at the sinks, but only lukewarm water in the shower.
What Lachie found: Lachie found pressure fluctuations and worn fixtures causing temperature inconsistencies.
What Lachie did: Lachie installed a new pressure limiting valve at the water meter, replaced the shower mixer cartridge and showerhead, and fitted new basin and kitchen sink taps.

Lachie

June 2026

Oakleigh

Hot water relief valve and plumbing maintenance

What they rang about: Hot water and general plumbing work was requested, including plans to reseal sinks, change tap washers, add isolation valves, and replace rusted taps.
What Riley found: Riley found the hot water relief valve was due for its five-year replacement, alongside worn fixtures and a damaged dishwasher hose.
What Riley did: Riley replaced the hot water service relief valve, installed a pressure regulator, and updated the sinks, basin, cistern, and taps as requested.

Riley

June 2026

Rosebud

Hot water system replacement

What they rang about: The household needed a hot water system replacement.
What Jack found: The existing hot water system needed to be replaced.
What Jack did: Jack supplied and installed a new 135L gas storage hot water system complete with new valves and a concrete slab.

Jack

Instantaneous hot water unit in the apartment cupboard

June 2026

Port Melbourne

Hot water temperature issues at kitchen tap

What they rang about: Hot water from the kitchen mixer tap was fluctuating between boiling hot and freezing cold.
What Lachie found: Hot water temperatures at the kitchen tap continued swinging between extremes even after updating the cartridge and tempering valve.
What Lachie did: Hot water troubleshooting included replacing the mixer cartridge and tempering valve, testing another mixer, and suggesting the building manager inspect the main line.

Lachie

Old gas storage hot water unit that had burst

Before

June 2026

Mount Eliza

Burst gas hot water unit replaced

What they rang about: Water was pouring out from the bottom of the gas hot water unit.
What Riley found: The tank had burst and could not be repaired.
What Riley did: Riley installed a new natural gas hot water system and fitted a pressure reducing valve to protect it.

Riley

Before

June 2026

Reservoir

Repairing a broken pipe under the house

What they rang about: We were called out to fix a broken pipe under the house that had been left unrepaired.
What Lachie found: Lachie's inspection revealed issues throughout the stormwater drain, including a damaged section of old terracotta pipe.
What Lachie did: Lachie completed a partial fix by removing the old terracotta pipe, installing a new PVC section with an inspection opening, and then backfilling and testing the area.

Lachie

Before

June 2026

Dandenong North

Gas line capping and wall furnace removal

What they rang about: The customer contacted us to have a gas supply line capped and an unused wall furnace removed.
What Conrad found: Conrad found an old, unused gas heater connected to a line with an asbestos flue penetrating the roof.
What Conrad did: Conrad isolated the gas, removed the furnace and asbestos flue, capped the line and tested the remaining gas system.

Conrad

Toilet pan connector with the toilet removed

June 2026

Doncaster East

Fixing a Leaking Upstairs Toilet

What they rang about: The customer called us because water marks were appearing on their downstairs ceiling beneath the upstairs bathroom.
What Lachie found: Lachie found that a perished toilet pan seal and loose fixing bolts were letting water pool and leak down into the ceiling.
What Lachie did: Lachie replaced the worn pan seal and flexible hose, installed a new inlet and isolation valve, and securely reinstalled the toilet.

Lachie

Before

June 2026

Moonee Ponds

Toilet leaks repaired with new valves and hoses

What they rang about: Toilet leaks prompted the call because a pipe was leaking and the tap would not shut off.
What Lachie found: Toilet leaks involved a burst flexible hose on the inlet valve and a second toilet hose nearing failure.
What Lachie did: Toilet leaks were fixed as Lachie installed new inlet, outlet, and isolation valves on both toilets and tested them thoroughly.

Lachie

Before

June 2026

Dandenong

Leaking toilet cistern and waste replaced

What they rang about: The customer wanted an old toilet and kitchen tap sorted out.
What Riley found: The old cistern was worn out and the cast iron toilet waste was deteriorating.
What Riley did: Riley fitted a new cistern, replaced the cast iron waste with PVC and installed a new kitchen tap.

Riley

June 2026

Jerrabomberra

Upgrading Worn Bathroom Taps and Fixing Toilet

What they rang about: The customer reported a whistling noise in the shower along with a couple of taps in need of maintenance.
What Jared found: Jared found that the old taps hadn't been serviced in a while and the customer's preferred tapware wouldn't work with the existing fixtures.
What Jared did: Jared installed new lever tapware throughout the bathrooms, fitted a new bath spout, and repaired the toilet.

Jared

June 2026

Box Hill South

Dripping kitchen and bathroom basin taps

What they rang about: We responded to a reported water leak and dripping taps under the sink.
What Riley found: Riley found high water pressure, leaking kitchen valves and gooseneck, and worn bathroom basin valves.
What Riley did: Riley installed a new pressure limiting valve at the water meter, replaced the leaking valves, and fitted a new sink mixer with flexible hoses.

Riley

Old washers and seals removed from the ensuite taps

June 2026

Mornington

Seized ensuite basin taps freed up

What they rang about: The ensuite basin taps were seizing and sometimes no water came out.
What Riley found: The old washers had jammed inside the taps.
What Riley did: Riley serviced the ensuite taps, fitted new isolation valves and installed new kitchen and laundry tapware.

Riley

June 2026

Somerville

Bathroom Toilet Branch Drain Relining

What they rang about: The customer reported a leaking shower head, leaking taps, and requested two new toilets.
What Jack found: The bathroom toilet branch drain needed relining, and the shower and taps needed new parts.
What Jack did: Jack relined the bathroom toilet branch and installed the new plumbing fixtures.

Jack

Concrete cut open to reach the burst underground water pipe

June 2026

Lysterfield

Locating a hidden underground water leak

What they rang about: The customer reported that the water meter was spinning high even though no taps or toilets were leaking.
What Adam found: The meter kept ticking with no visible wet spots, which pointed to a hidden underground leak.
What Adam did: Adam accessed the underground pipework by cutting through the concrete, replaced the burst poly section, and installed a new pressure reducing valve.

Adam

Wall cut open beside the shower to check the cavity

June 2026

Altona North

Leak detection for a hidden bathroom leak

What they rang about: The customer reported a bathroom leak causing water damage and mould on the ceiling below.
What Lachie found: After ruling out the shower and wall cavities through testing, Lachie found the leak was actually coming from perished connector rubbers and seals on the adjoining toilet.
What Lachie did: Lachie removed the toilet suite, replaced the perished outlet seal, and thoroughly tested it to stop the leak.

Lachie

New valve fitted on the water service after the leak repair

June 2026

Reservoir

Leak detection and pipe repair under concrete

What they rang about: We were called out for leak detection to investigate a water leak beneath the concrete entrance.
What Lachie found: Leak detection revealed a burst cold water line encased directly in concrete without protective lagging, causing multiple pinhole leaks.
What Lachie did: Lachie carefully cut the concrete, replaced the damaged copper pipe, installed a new pressure limiting valve at the meter, and patched the area back up.

Lachie

Pressure test gauge on the shower pipework

June 2026

Oakleigh

Leak detection and shower investigation

What they rang about: We were called in for leak detection after water from the shower began seeping into the adjoining wardrobe.
What Lachie found: Lachie's leak detection testing confirmed the water supply pipes were sound, but water was seeping through deteriorated sealant and cracks where the wall tiles met the shower base.
What Lachie did: Lachie performed thorough leak detection tests including pressure, spray, and flood checks to pinpoint the exact source of the problem.

Lachie

June 2026

Altona Meadows

Stormwater renewal and pit and pump install

What they rang about: The customer wanted their stormwater sorted, including water coming off the shed.
What Thane found: Thane found that the property needed a complete stormwater renewal and a pit and pump system to manage water from the shed.
What Thane did: Thane completely renewed the stormwater system from the front nature strip to all downpipes and installed a backyard pit and pump.

Thane

Drain camera screen inspecting the toilet drain

May 2026

Brown Hill

Downstairs Toilet Blocked Drain Cleared

What they rang about: The customer reported that their downstairs toilet was extremely slow to drain and kept blocking up.
What Jared found: Jared found a blockage and discovered via CCTV footage that the drain had an incorrect fall sloping backwards to the toilet, which appeared to be an issue from the initial build.
What Jared did: Jared temporarily removed the toilet, cleared the blockage using high-pressure jet work, completed a CCTV inspection, and then reinstalled the toilet.

Jared

Drain camera view of tree roots blocking the sewer

Before

May 2026

Carrum Downs

Clearing Tree Roots From Blocked Drains

What they rang about: The customer reported that a couple of their toilets and sinks were draining very slowly.
What Conrad found: An inspection using a camera found that tree roots had invaded the drain and caused a blockage.
What Conrad did: Conrad used a water jetter to cut through the tree roots, restored normal flow to the sewer, and left the area clean and tidy.

Conrad

Water pooling down the side of the house

Before

May 2026

Carrum Downs

Clearing a recurring stormwater drain blockage

What they rang about: The customer reported that water was pooling all over their yard because of a blocked stormwater drain.
What Riley found: A camera inspection showed that a pipe misalignment and tree roots were causing the blockage.
What Riley did: Riley cleared the main blockage to get the stormwater draining properly again.

Riley

May 2026

Chapman

Front Yard Drain Clearing and Pipe Relining

What they rang about: The customer booked a routine annual plumbing and CCTV inspection.
What Gerry found: The inspection revealed a main drain blockage and sections that needed relining.
What Gerry did: Gerry cleared the main blockage and completed four metres of pipe relining in the front yard.

Gerry

May 2026

Point Cook

Slow-draining powder room toilet

What they rang about: The customer reported that the powder room toilet and bathroom sink were draining very slowly.
What Thane found: Thane found a piece of PVC lodged in the pipe branch along with a defect further downstream.
What Thane did: Thane removed the toilet to clear the blockage and relined the damaged pipe section with a one-metre patch.

Thane

Vanity base opened up to find the source of a sewer smell in Carrum Downs

Before

May 2026

Carrum Downs

Bathroom Odour Investigation and Toilet Cistern Replacement

What they rang about: The customer reported a worsening sewer smell coming from the bathroom drains even though the drains were flowing freely.
What Riley found: The investigation revealed a rodent nest under the vanity cupboard base causing the foul odour, alongside a toilet cistern that needed replacing.
What Riley did: Riley accessed under the vanity to remove the pest nest, sealed the opening with a cover plate, and fully replaced the old toilet cistern.

Riley

Kitchen sink waste pipe after the drain was cleared

May 2026

Lalor

Blocked drains kitchen sink clearing and repairs

What they rang about: We received a blocked drains call because the kitchen sink was blocked.
What Ben found: Ben's blocked drains check showed the kitchen sink drain was clogged with grease and debris.
What Ben did: Ben fixed the blocked drains by clearing the clog and installing new sink components including P-traps and seals.

Ben

May 2026

Oakleigh South

Blocked drains CCTV camera inspection

What they rang about: Blocked drains caused frequent blockages and slow toilet drainage during heavy rain.
What Riley found: Blocked drains revealed tree roots entering through multiple joins and around the boundary trap.
What Riley did: Blocked drains were checked with a full CCTV camera inspection to find the cause.

Riley

Before

May 2026

Thornbury

Gas leaks check and dishwasher valve replacement

What they rang about: We were called out to assess potential gas leaks and plumbing issues.
What Thane found: While checking for gas leaks, Thane found a leaking dishwasher gate valve and a kitchen mixer that needed servicing.
What Thane did: Thane replaced the leaking valve with a new ball valve, installed a regulator, and serviced the kitchen mixer.

Thane

Toilet removed showing the pan connector

May 2026

Narre Warren

Master ensuite toilet leak and plumbing repairs

What they rang about: The customer reported an issue with their toilet.
What Conrad found: Conrad found that the pan collar rubber had perished and the toilet was originally installed incorrectly.
What Conrad did: Conrad replaced the perished rubber, correctly reinstalled the toilet suite, and fitted new taps and a hot water unit.

Conrad

Blocked inlet filter from the cistern valve

May 2026

Pakenham

Faulty toilet flush valve and cistern repairs

What they rang about: The toilet flushing button was sticking and sometimes failed to work properly.
What Lachie found: The inspection revealed a seized flush valve and sticking buttons causing the toilet issue.
What Lachie did: Lachie replaced the toilet inlet and outlet valves, isolation valves, and flexible hoses, plus handled extra plumbing and property repairs.

Lachie

May 2026

Abbotsford

Toilet leak and new inlet valve fitted

What they rang about: The customer called because their toilet cistern was making strange noises and needed a standard seat fitted instead of a bidet.
What Lachie found: Lachie found a worn inlet valve causing a loud hissing noise and stopping the cistern from filling correctly.
What Lachie did: Lachie replaced the old valves and flexi hose, and fitted the customer's toilet seat to stop any leaks.

Lachie

May 2026

Mornington

Kitchen Dripping Tap and Bathroom Repairs

What they rang about: The customer reached out because they had a dripping kitchen tap and a loose bathroom tap.
What Jack found: Jack found the kitchen tap dripping as reported, alongside a shower leak that had damaged the bottom plate and plaster in the ensuite.
What Jack did: Jack replaced the tapware, installed a new basin and toilet suite, and returned over multiple days to handle the necessary plumbing work.

Jack

Shower taps after new assemblies were fitted

May 2026

Brunswick

Dripping taps and shower assembly replacement

What they rang about: We were called out because an upstairs shower tap had fallen off due to a worn thread and was dripping.
What Conrad found: Conrad found a worn-out shower wall top assembly and toilet valves causing water hammer.
What Conrad did: Conrad replaced the faulty shower assembly and toilet valves, then tested the system for correct operation.

Conrad

Before

May 2026

Carlton

Dripping taps and bath assembly replacement

What they rang about: Dripping taps prompted the customer to call for assistance.
What Riley found: Dripping taps required six washers to be replaced alongside the shower and bath wall top assemblies.
What Riley did: Riley supplied and installed a new bath spout and wall top assemblies, then tested the system for leaks.

Riley

May 2026

Keysborough

Fixing dripping taps and a broken toilet seat

What they rang about: The home had dripping shower taps along with a broken toilet seat.
What Conrad found: Conrad found that the dripping tap spindles were incorrectly installed.
What Conrad did: Conrad serviced the dripping taps by overhauling the spindles and wall breach, then installed a new plastic toilet seat.

Conrad

Trench dug to extend the garden tap line

May 2026

Mount Martha

Leaking garden tap moved and extended

What they rang about: The outside tap was leaking and sat too close to the water filter system.
What Ben found: The tap cartridge was leaking.
What Ben did: Ben extended the pipe and relocated the tap clear of the filter system.

Ben

Old drain riser and inspection opening beside a brick wall

Before

May 2026

Caulfield South

Drain relining and clearing a blocked toilet

What they rang about: The customer called because their toilet was blocked and nearly overflowing.
What Riley found: A camera inspection revealed multiple locations where tree roots had invaded the sewer pipe.
What Riley did: Riley installed a two-metre drain relining patch, cleared the blockage with a pressure jet, replaced a damaged section of pipe, and updated the kitchen sink plumbing.

Riley

May 2026

Altona Meadows

Drain relining and sewer pipe repairs

What they rang about: The customer called us out to a blocked drain.
What Conrad found: Tree roots had got into a sewer joint, and sunken ground had cracked and pulled apart another section of the sewer.
What Conrad did: Conrad relined the root-damaged joint, dug up and replaced the broken sewer section, then tested everything.

Conrad

May 2026

Lara

Shower Leak Detection

What they rang about: The customer called us reporting a leak coming from their shower wall and asked for a thermal imaging inspection.
What Jarryd found: Jarryd's testing showed that while the pipes and shower base were completely sound, water was actually leaking through the shower screen where it met the tiled wall.
What Jarryd did: Jarryd carried out comprehensive pressure, flood, and spray tests to pinpoint the issue and provided recommendations for resealing.

Jarryd

Shower taps and hand shower on a tiled wall

May 2026

Geelong West

Investigating and fixing a shower leak

What they rang about: The customer called because their handheld shower kept dripping after use.
What Brady found: Brady found the shower taps were worn out and causing the leak, while any minor lingering drips were just leftover water draining out.
What Brady did: Brady supplied and installed brand-new quarter-turn shower taps to stop the leak completely.

Brady

May 2026

Ballarat East

Shower leak detection and tap replacement

What they rang about: The homeowner reported a shower leak that they thought was happening inside the wall.
What Conrad found: Conrad's leak detection test showed the cold tap was leaking at the washer because the spindle wasn't fully engaged.
What Conrad did: Conrad replaced the tap assembly, installed a new pressure-limiting valve, updated several other fixtures around the house, and tested everything to ensure it was watertight.

Conrad

Toilet cistern open from above during the repair

May 2026

Palmerston

Ceiling leak investigation and plumbing repairs

What they rang about: The homeowner reported that water was leaking from the ceiling and leaving marks on the wall, even though it hadn't been raining.
What Gerry found: Gerry inspected the roof space and ruled out a plumbing leak because there are no pipes in that ceiling area, suggesting it may be a roof or building issue instead.
What Gerry did: Gerry advised the clients to monitor the area during the next rain, and while he was there he also serviced the shower taps and repaired the toilet.

Gerry

Shower set up for leak testing with gear on the floor

May 2026

Windsor

Leak Detection for Leaking Bathroom Shower

What they rang about: The customer reported that water was leaking from an upstairs bathroom down into the basement and an adjoining unit.
What Jack found: Jack's leak detection testing revealed that water was escaping through the shower tiles and a loose grate.
What Jack did: Jack performed comprehensive tile spray and drain tests to locate the leak and recommended getting the shower professionally sealed or redone.

Jack

Tree roots packed inside an old drain pipe under the house

May 2026

Pascoe Vale

Tree roots cleared from a blocked drain

What they rang about: We were called back to deal with a drain that kept blocking up.
What Lachie found: Lachie found the drain was blocked with tree roots that required further digging to completely clear.
What Lachie did: Lachie used a CCTV camera and a root-cutting jet machine to clear out the majority of the tree roots.

Lachie

New stormwater pipework connected to the downpipes

May 2026

Werribee

Stormwater drain renewal at the downpipes

What they rang about: The customer called about a leak and poor drainage at the property.
What Lachie found: Tree roots had damaged the stormwater pipe beneath the garage.
What Lachie did: Lachie cut the concrete to get access, ran a camera through the line and installed new stormwater drainage.

Lachie

Old storage hot water unit and gas heater on the side of a house

Before

May 2026

Officer

Solar hot water out, continuous flow in

What they rang about: The customer reported that their solar hot water tank had a pipe leaking near the collector.
What Riley found: The solar tank was leaking near the collector and the whole setup had come to the end of its life.
What Riley did: Took the old solar system off, put a continuous flow unit in, and tightened up a loose kitchen tap.

Riley

Drain camera view of the blockage inside the sewer pipe

Before

April 2026

Flynn

Clearing a Blocked Sewer Drain

What they rang about: The customer called because the toilet and laundry drains were running slow, suspecting a sewer line blockage.
What Josh found: A camera inspection revealed that a star picket had pierced straight through the sewer pipe.
What Josh did: Josh cleared the blockage, replaced the damaged pipe section, installed new access risers, and completed a structural reline patch.

Josh

Open sewer access point ready for inspection

April 2026

Wanniassa

Replacing a Blocked Sewer Drain

What they rang about: The customer reported that their sewer drain was overflowing and their washing machine and dishwasher were leaking.
What Josh found: Josh's inspection revealed a serious blockage deep at the main line that required a new riser and pipe replacement.
What Josh did: Over three days, Josh's team carefully dug around tree roots and gas lines to replace damaged pipework before backfilling the trenches.

Josh

Drain camera showing the damaged section of stormwater pipe

April 2026

Bundoora

Blocked stormwater drain inspection and repair

What they rang about: We were called to check a blocked stormwater drain causing moisture around the staircase.
What Lachie found: Lachie's camera inspection revealed that the stormwater pipe was partially collapsed and holding standing water.
What Lachie did: Lachie inspected the lines, located the damaged section, and planned the stormwater pipe replacement.

Lachie

Basin waste and trap after the drain was cleared

April 2026

Rosebud

Blocked drains and bathroom sink repairs

What they rang about: We responded to a call regarding bathroom sinks that were blocked and wouldn't clear despite trying drain cleaner and removing hair.
What Ben found: The bathroom basin wastes and overhead shower needed replacing to restore proper function.
What Ben did: Ben installed new basin plugs and wastes, along with a new overhead shower and arm.

Ben

Overflowing drain at the base of the building

April 2026

St Kilda

Blocked drains cleared at an apartment building

What they rang about: Blocked drainage in a shower and basin prompted a call for assistance.
What Lachie found: Blocked pipework featured old galvanised lines packed with flaky corrosion, hair, and debris, plus a tight bend.
What Lachie did: Blocked lines were cleared with high-pressure jetting so the shower could flow freely again.

Lachie

New continuous flow hot water system on the wall

April 2026

Rosebud

Hot Water System Replacement and Gas Upgrade

What they rang about: The customer called because their hot water system had stopped working and they had been without hot water for a few days.
What Ben found: Ben found that the old unit was over twenty-five years old and the existing gas line was leaking and undersized.
What Ben did: Ben replaced the old unit with a compact continuous flow system and ran a brand-new copper gas line from the meter.

Ben

April 2026

Lara

Corroded fridge connection and new hot water

What they rang about: The customer called because the water connection to their fridge was leaking.
What Thane found: Thane found that the fridge water connection was heavily rusted and corroded.
What Thane did: Thane fixed the fridge connection, installed a new pressure reducing valve and fitted a new hot water system.

Thane

New valve fitted on the hot water service pipework

April 2026

Viewbank

Hot water system tempering valve replacement

What they rang about: Hot water was working in the kitchen and laundry, but missing from the shower and bathroom taps.
What Lachie found: Hot water stopped reaching the bathrooms because the tempering valve had failed prematurely.
What Lachie did: Hot water was fully restored after Lachie replaced the faulty tempering valve and tested the system.

Lachie

Before

April 2026

Officer

Urgent hot water system replacement

What they rang about: Hot water was unavailable when the customer called us urgently.
What Riley found: Hot water failed because the system needed to be replaced.
What Riley did: Hot water was restored at all indoor taps after Riley installed and tested a new continuous flow unit.

Riley

April 2026

Blairgowrie

Hot water valve service and gutter repairs

What they rang about: The customer called because their hot water valve needed attention, along with clearing leaves and fixing a leaking gutter.
What Ben found: Ben found a hot water valve requiring service, a minor spouting leak, and leaves spread across the roof.
What Ben did: Ben serviced the hot water pressure and temperature relief valve, sealed the leaking spouting, and cleared all roof debris.

Ben

April 2026

Spotswood

Hot water system replacement

What they rang about: A hot water problem prompted the customer to reach out for assistance.
What Conrad found: Hot water failure required the existing unit to be fully replaced.
What Conrad did: A new gas hot water system was installed with updated valves, pipework, and a concrete slab after Conrad removed the old unit and tested everything.

Conrad

New continuous flow gas hot water unit in its recess box

April 2026

Mount Martha

Continuous flow hot water unit replaced

What they rang about: The hot water failed heading into a weekend and the family needed it back fast.
What Conrad found: The existing hot water unit had failed.
What Conrad did: Conrad removed the old unit, installed a new continuous flow system and tested it.

Conrad

Leaking pool filter outlet wrapped in a rag

Before

April 2026

Highton

Burst pool water pipe repair

What they rang about: The customer reported that a pipe leading to the pool had burst and water was everywhere.
What Thane found: Thane found an active leak caused by a pool filter outlet that had been incorrectly siliconed instead of glued.
What Thane did: Thane chipped away the concrete, properly glued the filter outlet, replaced three mixer cartridges, and installed a pressure-reducing valve at the meter.

Thane

April 2026

Mount Eliza

Investigating a gas smell near the metre

What they rang about: The customer called because they kept noticing a faint gas smell around the property.
What Lachie found: A pressure test confirmed a gas line pressure loss, but Lachie couldn't spot the exact leak visually.
What Lachie did: Lachie disconnected and turned off the gas supply for safety and advised the customer on next steps with the gas authority.

Lachie

Toilet cistern open with new inlet and flush valves

April 2026

Hawthorn

Running toilet and tapware upgrades

What they rang about: The customer reported that their toilet was constantly running into the bowl.
What Conrad found: Conrad found faulty toilet valves letting water run into the bowl, along with worn kitchen and bathroom tapware.
What Conrad did: Conrad isolated the water supply, replaced the kitchen mixer and toilet valves, installed new bathroom wall tapware, and fitted a pressure reducing valve.

Conrad

New pan connector and hose fitted to the toilet

April 2026

Caulfield North

Repairing a leaking toilet and updating taps

What they rang about: The household reached out because of a faulty toilet and worn taps.
What Lachie found: Inspection revealed a faulty toilet cistern, a leaking basin set, and worn kitchen taps.
What Lachie did: Lachie removed the old toilet and installed a new one, replaced the leaking basin set, and fitted fresh kitchen tapware.

Lachie

Cistern opened up to fix the running flush

April 2026

Yallambie

Toilet leaks with a running flush button

What they rang about: For toilet leaks, the customer noticed the button wouldn't stop running unless pressed again.
What Lachie found: Investigating the toilet leaks, Lachie found a faulty inlet valve causing the water level to continuously overflow, plus high water pressure.
What Lachie did: To fix the toilet leaks, Lachie replaced the inlet and outlet valves, installed a new isolation valve, flexible hose, and pressure limiting valve, then tested the system.

Lachie

Before

April 2026

West Footscray

Toilet leak repair and cistern replacement

What they rang about: The customer contacted us about a toilet leak and flush issue upstairs.
What Riley found: Riley found that the toilet cistern was leaking and needed a full replacement.
What Riley did: Riley resolved the toilet leak by replacing the cistern, updating the valves and hoses, and sealing the pan to the floor.

Riley

New flush valve fitted inside the cistern

April 2026

Mount Martha

Broken toilet flush valve replaced

What they rang about: The flush button had stopped working, so the toilet had to be flushed by hand.
What Ben found: The flush valve was broken and the cistern internals were worn out.
What Ben did: Ben fitted a new flush valve and internals, plus new washing machine hoses and a pressure regulator.

Ben

April 2026

Delacombe

Replacing dripping basin, bath and shower taps

What they rang about: The customer contacted us regarding dripping taps in the bathroom.
What Jared found: Upon inspection, Jared found worn bathroom taps and a shower breech that was at the end of its life.
What Jared did: Jared installed new bath taps and a spout, replaced the basin breech with flexible hoses and isolation valves, and fitted new shower taps.

Jared

Garden tap on a timber post with new connection

April 2026

St Leonards

Dripping Kitchen Tap and Garden Tap Repairs

What they rang about: The customer reported a worsening dripping tap in the kitchen and a garden tap needing attention.
What Lachie found: Lachie found that the internal components of the kitchen mixer had fully failed.
What Lachie did: Lachie replaced the failed kitchen mixer, repaired the garden tap connection, installed a pressure-limiting valve, and completed several other plumbing repairs and servicing.

Lachie

New valves and connections under the basin

April 2026

Saint Kilda East

Fixing dripping taps and faulty valves

What they rang about: The customer got in touch because of a few dripping taps that needed their washers changed.
What Lachie found: Upon inspection, Lachie found the taps were leaking from worn washers, alongside a lukewarm tempering valve and high water pressure.
What Lachie did: Lachie replaced the worn washers and O-rings, fitted a new tempering valve, and installed a fresh pressure limiting valve at the meter.

Lachie

Courtyard drain being cleared before relining

April 2026

Mornington

Drain Relining for Cracked Root-Filled Pipe

What they rang about: The customer reported that multiple fixtures were blocked and their garage was flooding.
What Conrad found: An inspection revealed a cracked drain section invaded by large tree roots.
What Conrad did: Conrad relined the damaged pipe, installed a new inspection point, and tested the drainage.

Conrad

Sewer inspection opening beside the house

April 2026

Wendouree

Drain Relining and Kitchen Pipe Repair

What they rang about: The customer reported a leak under their kitchen sink.
What Jared found: Jared found tree roots had broken into the sewer drain, alongside a worn-out waste pipe under the sink.
What Jared did: Jared installed a drain reline to fix the broken sewer pipes and replaced the old kitchen waste pipe with new PVC.

Jared

New PVC sewer junctions and inspection shafts in the trench

April 2026

Braybrook

Drain Relining for Blocked Sewer

What they rang about: The customer called reporting a blocked drain.
What Mitch found: Mitch found the sewer line required drain relining over roughly 18 metres from the kitchen, along with patching on the toilet and gully branches.
What Mitch did: Mitch completed the inversion drain relining, patched the branches, replaced two gullies with PVC, and installed maintenance shafts.

Mitch

Pressure gauge fitted to the water line during leak testing

April 2026

Curlewis

Shower Leak Detection and Plumbing Investigation

What they rang about: The customer could hear noises behind their bathroom walls and suspected a leak.
What Jared found: Diagnostic testing revealed a pressure drop in the plumbing, pointing to an internal pipe leak rather than an issue with the shower waterproofing.
What Jared did: Jared carried out thorough leak detection tests and supplied a report and quote for the required repairs.

Jared

Leaking copper pipe exposed in the trench

April 2026

Murrumbeena

Leak detection and burst copper pipe repair

What they rang about: Leak detection was requested after the customer noticed a large water puddle in the garden following a high usage notice.
What Ben found: Leak detection confirmed a burst copper pipe section located beneath the garden puddle.
What Ben did: Following leak detection, Ben hand-excavated the ground, replaced the damaged copper pipe section, and fitted a new pressure-reducing valve.

Ben

Cracked earthenware toilet pipe under the floor

Before

April 2026

Crestwood

Leak detection and toilet pipe repair

What they rang about: We carried out leak detection to investigate a leak under the toilet subfloor.
What Josh found: During leak detection, Josh found a crack in the terracotta pipe where water was slowly seeping out.
What Josh did: Following the leak detection, Josh cleared out the old sand and cement, packed in a fresh mix around the pipe join, and sealed the rubber collars.

Josh

Slab opened up to reach the burst copper pipe

April 2026

Carlton North

Leak detection and burst pipe repair

What they rang about: The homeowner could hear water running behind the wall, and it only stopped when the mains were turned off.
What Mitch found: Mitch's leak detection revealed a burst pipe underneath the concrete slab in the laundry area.
What Mitch did: Mitch cut into the slab, replaced the damaged section of copper pipe and tested the system.

Mitch

Shower checked during the leak investigation

April 2026

Rowville

Bathroom leak traced to two separate spots

What they rang about: The customer reported a bathroom leak they suspected was coming from a pipe behind the wall.
What Conrad found: Two leaks, not one. An unsealed shower rail connection, and perished grout and silicone at the shower base.
What Conrad did: Sealed the shower head connection, replaced tap sets through the house and fitted a pressure limiting valve.

Conrad

Trench with new stormwater pipe laid along the garden

March 2026

Mount Evelyn

Installing a new stormwater pipeline and downpipes

What they rang about: The customer needed help with a blocked drain and stormwater drainage issues.
What Lachie found: Lachie found extremely rocky, compacted ground and an existing gas main that restricted how deep he could dig for the stormwater pipeline.
What Lachie did: Lachie carefully hand-dug the tough rocky trench, installed a new stormwater pipeline with crushed rock support, bored under the footpath, and replaced the old downpipes.

Lachie

Drain camera view of plastic objects lodged in the sewer

Before

March 2026

Alfredton

Clearing a blocked drain and new tapware

What they rang about: The customer reported that the toilet and sinks had been blocked and gurgling for a couple of days.
What Jared found: A camera inspection revealed that pieces of plastic and foreign objects were lodged in the sewer drain.
What Jared did: Jared high-pressure jetted the sewer to clear the blockage, then installed new basin isolation valves, flexible hoses, and customer-supplied taps.

Jared

Sink trap removed with melted plastic caught inside

March 2026

Cranbourne East

Blocked Sink and Leaking Waste Pipe

What they rang about: The customer reported that their sink was overflowing, the tap had detached, and water was leaking onto the floor.
What Ben found: A camera check revealed that melted plastic from cutting boards had caused a blockage caught inside the trap.
What Ben did: Ben installed a brand new sink drain, including fresh P-traps, seals, washers, and plugs.

Ben

March 2026

Bell Post Hill

Clearing a blocked drain and plumbing repairs

What they rang about: The customer called in because they were dealing with a blocked drain.
What Thane found: Thane found a main blockage in the drain along with worn-out kitchen and laundry waste pipes and a faulty toilet inlet valve.
What Thane did: Thane cleared the main drain blockage, replaced the kitchen and laundry waste pipes and gully, and installed a new toilet inlet valve and kitchen wall top set.

Thane

March 2026

Corio

Clearing and relining a blocked sewer drain

What they rang about: The customer reported a blocked drain causing issues at the property.
What Jarryd found: Jarryd's inspection revealed intrusive tree roots and damaged pipe sections that needed repairing.
What Jarryd did: Jarryd cleared the roots and installed multiple sectional relines to permanently repair the damaged drain.

Jarryd

March 2026

Ringwood North

Blocked Kitchen Sink and Pipe Repair

What they rang about: The customer called because their kitchen sink was blocked.
What Ben found: Ben found a grease blockage further down the drain and a section of pipework that had started back-falling.
What Ben did: Ben cleared out the grease and installed a new, securely clipped section of pipe.

Ben

March 2026

Flynn

Clearing a stubborn blocked sewer line

What they rang about: The customer reported that the washing machine drain was bubbling up out of the external drain.
What Josh found: Josh found a blocked sewer line that lacked proper access points for clearing the blockage.
What Josh did: Josh hand-dug and installed a new boundary shaft and upstream riser to provide access for clearing the drain.

Josh

Drain camera view inside the kitchen drain

March 2026

Eltham

Blocked kitchen gully trap and sink drain

What they rang about: We received a call regarding a blocked kitchen gully trap.
What Ben found: Ben found a minor crack in the common sewer pipe causing a blocked kitchen sink.
What Ben did: Ben cleared the blocked drain and inspected the internal pipework.

Ben

Drain camera showing roots in the stormwater pipe

March 2026

Reservoir

Blocked drains stormwater camera inspection

What they rang about: Blocked stormwater drains were backing up into the downpipes and causing mould.
What Lachie found: Blocked drainage lines were heavily built up with debris, along with cracked pipes and tree root intrusion.
What Lachie did: Blocked stormwater lines were thoroughly inspected with a camera before providing recommendations for clearing and repairs.

Lachie

Drain machine cable clearing the stormwater pit

March 2026

Crestwood

Blocked drains and stormwater system repairs

What they rang about: We responded to a blocked stormwater drain on the driveway that overflowed during rain.
What Josh found: A camera inspection uncovered four issues in the stormwater line alongside high water pressure.
What Josh did: Josh hydro-jetted the line, installed a pressure reducing valve, and excavated to fix the main blockage.

Josh

March 2026

Sunshine West

Blocked drain cleared in main sewer line

What they rang about: The customer called because a blocked drain caused their sinks, shower and toilet to back up.
What Conrad found: Conrad discovered the blocked drain was caused by tree roots that had invaded and cracked the pipe.
What Conrad did: To clear the blocked drain, Conrad removed the toilet, used a water jet, inspected the line with a camera, and reinstalled the toilet.

Conrad

Dug down to the burst pipe near the water meter

Before

March 2026

Lalor

Burst water pipe repair near the meter

What they rang about: We received a call about a burst water pipe leaking in the front yard near the water meter.
What Lachie found: Lachie found the burst water pipe running underneath a concrete pad.
What Lachie did: To repair the burst water pipe, Lachie removed the concrete pad, replaced the damaged copper section, installed a pressure limiting valve, and backfilled the trench.

Lachie

Water line exposed at the meter for the repair

March 2026

Karabar

Burst water pipe repair and kitchen plumbing

What they rang about: The customer called because a burst water pipe was flooding their kitchen.
What Josh found: Josh found a burst water pipe causing a leak under the sink alongside worn plumbing that needed attention.
What Josh did: Josh repaired the burst water pipe, replaced the flexible hose and mini taps, adjusted the sink pipework, installed a pressure-reducing valve, and serviced the laundry taps.

Josh

Gas connection behind the freestanding oven

March 2026

Wanniassa

Gas oven and stove connection leak

What they rang about: The customer reported a gas leak on their oven and stove connections and had already turned the gas supply off.
What Gerry found: The oven and stove connection needed new gas pipework and a regulator.
What Gerry did: Gerry modified the bench opening, fitted new pipework and a regulator, and tested the burners.

Gerry

March 2026

Ocean Grove

Gas leak check and bath waste repair

What they rang about: The customer called because a tripled gas bill had them worried about a gas leak.
What Jarryd found: The gas lines passed pressure testing completely, but Jarryd discovered a broken bath waste pipe leaking underneath the house.
What Jarryd did: Jarryd tested the entire gas system and replaced the broken bath waste pipe with new PVC piping.

Jarryd

March 2026

Casey

Toilet Repairs, Shower Rails and Subsoil Drainage

What they rang about: The customer reported that the toilet was running constantly and wouldn't stop.
What Gerry found: The cistern required a service due to a faulty inlet valve and outlet seal.
What Gerry did: Gerry serviced the toilet cistern, tightened the loose seats, installed new shower rails, and set up a new rainwater pump and subsoil drainage system.

Gerry

March 2026

Black Rock

Fixing Gushing Shower Taps and Kitchen Taps

What they rang about: The customer reported that their shower taps were gushing despite being reseated, the kitchen tap was stuck, and the toilet seal was broken.
What Ben found: The shower taps needed work behind the wall, the kitchen tap was stuck and the toilet seal was broken.
What Ben did: Ben cut into the wall to fix the shower breach, installed a new set of kitchen taps, fitted a pressure-reducing valve, and replaced the faulty toilet seal.

Ben

March 2026

Newtown

Leaking taps, sink trap and new toilet

What they rang about: The customer reported a leaking sink trap, leaking taps, and requested a new toilet installation.
What Conrad found: Conrad found worn taps, a leaking sink trap and tired shower fittings.
What Conrad did: Conrad replaced the faulty taps and sink trap, installed a new toilet suite, and fitted updated plumbing fixtures.

Conrad

March 2026

Thomastown

Dripping taps and leaking shower repairs

What they rang about: We were called out to fix a dripping shower tap that wouldn't stop leaking.
What Lachie found: Lachie found a worn shower cartridge causing the drips, along with rusted basin hoses and high water pressure.
What Lachie did: Lachie replaced the dripping tap cartridge and faulty basin mixer, installed a pressure limiting valve, and serviced the hot water unit.

Lachie

March 2026

Wyndham Vale

Dripping taps and garden tap repairs

What they rang about: We checked on a dripping garden tap and a broken laundry tap handle.
What Lachie found: Lachie found a constantly leaking garden tap and a broken laundry tap.
What Lachie did: Lachie installed a new quarter-turn garden tap and fitted new laundry tapware with fresh washers.

Lachie

March 2026

Mount Eliza

Dripping shower taps rebuilt

What they rang about: The shower had been dripping for a while and was getting noisy.
What Conrad found: The washers and seals inside both shower taps were worn out.
What Conrad did: Conrad rebuilt both taps with new parts and checked they shut off cleanly.

Conrad

New stormwater junction and downpipe connection

March 2026

Thornbury

Drain relining and stormwater junction repairs

What they rang about: The customer contacted us regarding a problem with their stormwater drain.
What Thane found: For the drain relining needed, Thane found a broken junction and damaged piping under the footpath and nature strip.
What Thane did: Thane carried out drain relining and patching work after excavating to replace the broken junction.

Thane

Old roof flashing around a vent pipe among solar panels

Before

March 2026

Strathnairn

Leak Detection and Roof Flashing Repair

What they rang about: The customer called us to investigate a water leak coming from their roof flashing.
What Josh found: Josh found that the existing flashing was cracked with minor holes and lacked a top fold, and the tile penetration underneath was unsealed.
What Josh did: Josh removed the old flashing, sealed the penetration, and fitted a new flashing complete with a proper lap fold and weather cover.

Josh

Pressure test on the apartment shower pipework

March 2026

Ivanhoe

Leak detection for apartment carpet water pooling

What they rang about: Leak detection was requested when water began pooling on the carpet and swelling the skirting boards.
What Lachie found: Leak detection checks revealed water was seeping through the shower screen corner junctions due to failed sealing.
What Lachie did: Leak detection methods, including pressure testing and a base flood test, were performed to pinpoint the issue.

Lachie

March 2026

Bulleen

Leak detection and toilet valve repairs

What they rang about: We investigated a leak after water was reported pooling on the powder room floor.
What Lachie found: Initial leak testing showed no active leaks, but Lachie found a loose flexible hose near the toilet causing intermittent pooling.
What Lachie did: To fix the leak, Lachie replaced the inlet, flexible hose, and isolation valve, carried out the same upgrades on the second toilet as a precaution, and installed a new basin mixer.

Lachie

Bathroom stripped back for new copper pipework

March 2026

Rye

General plumbing vanity copper pipe replacement

What they rang about: For general plumbing, the customer reported that the hot and cold copper pipes behind their vanity unit needed redoing.
What Ben found: Ben's general plumbing check found calcification on the copper pipes behind the vanity unit.
What Ben did: Ben completed the general plumbing work by removing the multiple tees and replacing the copper piping.

Ben

February 2026

Farrer

Clearing a Blocked Toilet Drain

What they rang about: The customer reported that their toilet was not draining properly and suspected tree roots were to blame.
What Gerry found: Gerry's inspection revealed severe tree root intrusions inside the sewer line near the junction beneath the asphalt.
What Gerry did: Gerry cleared the line by cleaning the sewer and performed a camera inspection to assess the damage for a future repair quote.

Gerry

Blocked laundry gully beside a Mulgrave home

Before

February 2026

Mulgrave

Clearing a blocked kitchen and laundry drain

What they rang about: The customer reported that their kitchen and laundry drains were blocked and wouldn't budge with a plunger.
What Conrad found: Conrad found a heavy buildup of grease, worn-out pipes, and tree roots invading sections of the sewer line.
What Conrad did: Conrad cleared the blockages using a high-pressure water jetter and a grease treatment to get everything flowing properly.

Conrad

Drain camera screen showing the collapsed junction

February 2026

Belmont

Blocked drain causing toilet and bath backup

What they rang about: The customer reported that their toilet was slow to drain and water rose in the toilet whenever they used the bath.
What Brady found: Brady found a collapsed lead-in junction along with a missing main drain vent causing suction issues.
What Brady did: Brady performed a visual inspection of the drain internals to identify the blockage and discussed the necessary repairs with the customer.

Brady

Concrete cut open along the broken sewer pipe

February 2026

Smythes Creek

Broken sewer pipe full of tree roots

What they rang about: The customer called about toilet problems.
What Brady found: Brady found a broken sewer pipe filled with tree roots along with a full septic tank.
What Brady did: Brady cut through the concrete slab, replaced the broken pipe section, cleared the inlet blockage, and reinstated the pavers.

Brady

February 2026

Newcomb

Hot Water Valve, Gas Leak, and Shower

What they rang about: The customer reported a faulty hot water valve, a gas smell at the meter, and a blocked shower.
What Jared found: Jared found an old hot water relief valve, a cross-threaded gas fitting, and a blocked shower drain.
What Jared did: Jared replaced the hot water valve, repaired the gas connection, and cleared the shower drain.

Jared

New continuous flow hot water unit set into a brick wall recess

February 2026

Carrum Downs

Hot water system and toilet repairs

What they rang about: The customer got in touch because they needed a new hot water unit, alongside sorting out some faulty toilet collars and a leaking rainwater tank tap.
What Mitch found: Mitch's inspection showed that the existing hot water system, toilet seals, and rainwater tank tap were all past their best and needed replacing.
What Mitch did: Mitch installed a brand-new continuous flow hot water unit, replaced the toilet rubbers and internal valves, and fitted a fresh tap by the water tank.

Mitch

February 2026

Templestowe

Leaking hot water heat pump valve

What they rang about: We received a call about a hot water heat pump system that was constantly leaking water even when not in use.
What Lachie found: Lachie found that high system pressure had caused the pressure relief valve on the hot water unit to fail and discharge.
What Lachie did: Lachie installed a new pressure relief valve and inline pressure limiting valve on the hot water unit, along with a new bath spout, hose, and basin isolation valves.

Lachie

Before

February 2026

Red Hill

Hot water system leak and laundry trap

What they rang about: A hot water system leak was reported by the customer as it worsened over recent weeks.
What Gerry found: Hot water system inspections revealed a poorly installed laundry trap alongside the leak.
What Gerry did: Hot water system leaks were tightened up after Gerry replaced the faulty laundry trap.

Gerry

Pressure relief valve on the hot water unit

February 2026

Eltham

Hot water pressure relief valve leaking

What they rang about: The customer reported that water was leaking from a pipe on their hot water unit and flooding the ground.
What Ben found: Ben found that the pressure and temperature relief valve on the hot water system needed replacement.
What Ben did: Ben supplied and fitted a new replacement valve to stop the water flow.

Ben

Water meter and pipework in the front garden

February 2026

Beaumaris

Burst water pipe repair

What they rang about: The customer called because water was pooling outside and they suspected a broken pipe near the mains.
What Ben found: Ben located a burst pipe in the front garden area that had failed due to a tree.
What Ben did: Ben isolated the damaged section and installed a new pex pipe to restore the water supply.

Ben

Water pipe exposed between the meter and the house

February 2026

Canterbury

Burst water pipes between meter and house

What they rang about: A burst water pipe was reported between the water meter and the house.
What Ben found: Ben found a burst copper section of pipe located between the water meter and the house.
What Ben did: Ben replaced the burst copper section to completely eliminate the damaged pipe.

Ben

Wall opened up where the old lines were capped off for the renovation

February 2026

Watsonia

Gas line capping and leak testing for renovations

What they rang about: The customer called to have their gas lines tested and capped before starting renovations.
What Lachie found: Lachie accessed the gas service points underneath the house ready to be modified.
What Lachie did: Lachie tested the gas cooktop line for leaks, capped it off, and relocated the water pipes.

Lachie

Bathroom basin and mixer tap in an older apartment

February 2026

Richmond

Gas Leak Check and Hot Water Service

What they rang about: The customer reported a slight internal gas smell and an issue where the hot water constantly turned cold.
What Lachie found: Lachie tested the gas line and found no leaks, but determined that restricted cold water pressure was caused by old galvanised pipework.
What Lachie did: Lachie serviced the hot water unit, completed gas safety testing, installed new taps and toilet service components, and discussed recommendations for the pipework.

Lachie

Toilet pan collar exposed with the toilet removed

February 2026

Casey

Fixing a leaking toilet causing ceiling damage

What they rang about: The customer reported a slow leak coming from the toilet and dripping into the ceiling below.
What Gerry found: Gerry found that the toilet pan collar had deteriorated over time, allowing wastewater to escape into the floor cavity.
What Gerry did: Gerry removed the old pan collar, installed a new seal, and reinstalled and tested the toilet.

Gerry

February 2026

Bonbeach

Toilet leak and new suite replacement

What they rang about: The household reported that a toilet kept running for a while after being flushed.
What Jack found: A worn toilet suite and internal valves needed replacing to stop the water running.
What Jack did: Jack installed a new toilet suite, inlet valve, flexible hose, and associated plumbing parts to fix the issue.

Jack

Cistern after the inlet and outlet valves were replaced

February 2026

Lalor

Toilet leaks fixed with cistern and valve replacement

What they rang about: Toilet leaks were reported, including a small leak inside the cistern and a continuous running sound.
What Lachie found: Investigating the toilet leaks, Lachie found the system was leaking and both valves were busted.
What Lachie did: To fix the toilet leaks, Lachie replaced the system, installed a new flush pipe, isolation valve and flexible hose, and tested it.

Lachie

New flush rubber fitted between the cistern and pan

February 2026

Kew

Toilet leaks fixed by replacing flush rubber

What they rang about: Toilet leaks were reported after water started leaking onto the tiles from the base every time it was flushed.
What Conrad found: Toilet leaks were traced to an incorrectly installed flush cone rubber that let water escape during a flush.
What Conrad did: Toilet leaks were stopped by replacing the faulty rubber with a new one, fitting it correctly, and testing it to ensure there were no more leaks.

Conrad

February 2026

Point Cook

Fixing toilet leaks and replacing faulty valves

What they rang about: The toilet kept constantly filling with water even when the wall tap was turned off.
What Lachie found: During the toilet leak repairs, Lachie discovered severely corroded cistern bolts and a leaking flush pipe.
What Lachie did: Lachie resolved the toilet leaks by installing new inlet and outlet valves, replacing the flush pipe, isolation valve and flexi hose, and fitting a pressure limiting valve at the water meter before testing.

Lachie

Cistern serviced with a new inlet valve and outlet seal

February 2026

Mount Martha

Two leaking cisterns serviced

What they rang about: The ensuite cistern was leaking and kept running after a flush.
What Conrad found: Both toilet cisterns had worn internal parts.
What Conrad did: Conrad serviced both cisterns with new inlet valves, isolation valves, flexible hoses and outlet seals, then tested them.

Conrad

Leaking isolation valve in its ground box

Before

February 2026

O'Connor

Dripping Tap and Leaking Valve Repair

What they rang about: The customer called to get a dripping tap repaired that was spotted during our previous visit.
What Josh found: Since Josh had only been there the week before, he didn't need another inspection and knew the property's isolation valve was leaking.
What Josh did: Josh installed a new spindle in the existing valve to stop the leak and tested it to ensure everything worked normally.

Josh

Basin taps stripped down for new washers and spindles

February 2026

Glen Iris

Dripping taps and leaking toilet repairs

What they rang about: The customer reported dripping taps along with a toilet leaking constantly into the bowl.
What Ben found: Upon inspection, Ben found a second faulty pressure regulator restricting water flow alongside the leaking fixtures.
What Ben did: Ben rebuilt the tapware, replaced the toilet inlet valve, dug up and replaced the faulty pressure regulator, and rerun a section of pipe.

Ben

February 2026

Northcote

Dripping taps and new kitchen mixer installation

What they rang about: The customer called about dripping taps with a new tap ready to be installed.
What Lachie found: Addressing the dripping taps, Lachie found the water meter locked in a cupboard and kept the existing isolation valves.
What Lachie did: To stop the dripping taps, Lachie swapped out the old mixer for the new one and carefully connected the hoses.

Lachie

February 2026

Pakenham

Dripping taps and leaking shower repairs

What they rang about: The customer reported a dripping kitchen tap, leaking shower heads, and slow kitchen water pressure.
What Lachie found: Lachie found a dripping kitchen tap and worn shower taps, deteriorating basin hoses, and a restricted kitchen flow.
What Lachie did: Lachie replaced the dripping taps and worn hoses, cleared the aerator to restore pressure, serviced the hot water system, and installed a new pressure limiting valve.

Lachie

February 2026

Box Hill North

Kitchen drain relining and trap replacement

What they rang about: The customer reported that their kitchen sink was gurgling, leaking around recent pipe joins, and producing a strong smell.
What Adam found: Adam found that the pipe joins were leaking and the boundary shaft was damaged.
What Adam did: Adam completed a one-metre drain relining patch, excavated around the area, and replaced the damaged boundary shaft with PVC.

Adam

Ceiling below the balcony opened up for leak testing

February 2026

Collingwood

Tracking down a leak under a balcony

What they rang about: The customer needed to find where water was getting in under their balcony.
What Adam found: The balcony waste, drains, perimeter sealant and wall cladding all needed testing to find the source.
What Adam did: Adam opened the ceiling below and ran waste, drain and sealant tests across the balcony.

Adam

February 2026

Ocean Grove

Leak detection and garden tap repairs

What they rang about: Leak detection was requested after a damp front yard raised suspicions of a leak near the driveway.
What Jared found: Leak detection pinpointed a leak on an isolated garden tap line.
What Jared did: Following leak detection, Jared capped off the leaking line and replaced the laundry taps.

Jared

Leak testing gear set up at the apartment water meters

February 2026

Collingwood

Leak detection for ceiling water damage

What they rang about: Leak detection began after reports of water damage coming through the ceiling space.
What Lachie found: Lachie's leak detection checks found no active leak and no loss of system pressure.
What Lachie did: For leak detection, Lachie removed a section of damaged plaster, tested the bathroom fixtures, and performed a nitrogen pressure test.

Lachie

Toilet waste connection being adjusted for the new pan

February 2026

Pascoe Vale South

General plumbing toilet suite and shower fit-off

What they rang about: For general plumbing, we assisted with a showerhead and toilet suite installation.
What Lachie found: Lachie found the toilet waste connection was positioned too close to the wall.
What Lachie did: Lachie fitted the new showerhead, modified the waste setup, and securely tested the toilet suite.

Lachie

Gutter outlet repaired with a new section

February 2026

Jerrabomberra

General plumbing gutter leak repair

What they rang about: We received a call after a few leaks were noticed coming from the gutter.
What Josh found: Josh's inspection confirmed three separate spots leaking along the gutter.
What Josh did: Josh discussed a few options and completed the basic repair to seal up the leaks.

Josh

February 2026

Albert Park

General plumbing shower head replacement

What they rang about: For general plumbing, it was reported that a shower head needed replacing.
What Conrad found: General plumbing assessment found that the existing shower head was faulty.
What Conrad did: For general plumbing, Conrad disconnected the faulty unit, installed a new shower rose, tested it, and cleared away all the rubbish.

Conrad

Washing machine taps repositioned in the laundry

February 2026

Melbourne

Laundry taps moved for a new washing machine

What they rang about: The customer needed the laundry taps in their new apartment moved so the washing machine would fit.
What Ben found: The washing machine taps were in the wrong spot for the new appliance.
What Ben did: Ben repositioned the mini stop taps so the washing machine could be connected.

Ben

Gas line and isolation valve exposed in the ground

February 2026

Croydon

A gas smell near the oven, two leaks found

What they rang about: The customer reported a suspected gas smell around their oven cupboard.
What Lachie found: Pressure testing turned up two separate leaks, one at a gas cock in the roof space and one near the oven.
What Lachie did: Replaced the faulty gas cock, fitted a new regulator at the oven, then pressure tested the whole house.

Lachie

Brick path lifted to get at a leaking water pipe

Before

February 2026

South Yarra

Burst water pipe under the front path

What they rang about: The customer reported water pooling through the front concrete pavement from a burst external water pipe.
What Lachie found: A copper pipe under the front path, crushed by a tree root. Small leaks at the kitchen mixer as well.
What Lachie did: Ran new copper along the fence line instead of digging up the path, then replaced the leaking mixer.

Lachie

Basement macerator pump opened up and packed with waste

Before

January 2026

Toorak

Clearing a Blocked Basement Macerator Pump

What they rang about: The customer reported that mainline sewer issues were causing the shower to flood with sewer water.
What Lachie found: Lachie found that the basement fixtures were connected to a worn-out macerator pump packed with sewage and toilet paper due to perished internal parts.
What Lachie did: Lachie pulled the pump apart to clear the blockage, cleaned up the mess, and reconnected the unit to an alternative power point to test the drainage.

Lachie

Blocked toilet pan outlet removed for clearing

January 2026

Armstrong Creek

Clearing a blocked toilet and sink

What they rang about: The customer called because their toilet and sink were blocked and getting worse despite trying to clear them.
What Jared found: Jared found a poorly aligned toilet waste and sections of drain with backwards fall causing the blockage.
What Jared did: Jared unblocked the toilet and restored normal flow, while noting the original installation issues.

Jared

Kitchen sink draining freely after jetting

January 2026

Carrum Downs

Stubborn kitchen sink blockage cleared

What they rang about: The customer called because their kitchen sink was draining very slowly and neither store-bought drain cleaner nor a plunger would fix it.
What Lachie found: Lachie found a heavy buildup of fats and grease clogging the kitchen sink waste pipe.
What Lachie did: Lachie cleared the pipes using high-pressure water jetting, applied a grease-releasing treatment, and tested the system to ensure it was running perfectly.

Lachie

January 2026

Parkdale

Fixing Blocked Drains and Clearing Tree Roots

What they rang about: The customer reported that their laundry, kitchen, and bathroom drains were backing up whenever the shower and washing machine ran at the same time.
What Jack found: Jack found that tree roots had intruded into the sewer line, causing the drains to block up.
What Jack did: Jack cleared the main blockage, dug down to create pipe access, and completed a section reline to fix the damage.

Jack

Inspection point excavated beside the steps

January 2026

Chapman

Blocked laundry drain cleared of tree roots

What they rang about: The customer reported that their laundry drain was blocked and causing poor drainage.
What Gerry found: Gerry found that the inspection point was affected by severe root intrusion restricting the drainage line.
What Gerry did: Gerry excavated the inspection point, cleared the roots using a jet cutting machine, and booked a pipe reline.

Gerry

Toilet removed to clear the blocked drain

January 2026

Pakenham

Blocked drain caused by wet wipes

What they rang about: A blocked drain was reported after the toilet had been blocked for a week and made a suction sound when trying to drain.
What Conrad found: Conrad found the blocked drain was caused by a heavy build-up of paper and wet wipes.
What Conrad did: Conrad cleared the blocked drain by removing the toilet, using a water jet and camera, and reinstalling the suite.

Conrad

New gas hot water system on a brick wall

January 2026

Leopold

Burst gas hot water system replacement

What they rang about: The customer reported having no hot water, a leak from the base, and a suspected gas smell.
What Jarryd found: Jarryd found that the hot water system at the back of the unit had burst.
What Jarryd did: Jarryd installed a new natural gas hot water system and fitted a pressure limiting valve at the water meter.

Jarryd

January 2026

Torquay

Burst water pipes and pressure valve fix

What they rang about: The customer called about a humming noise in the water pipes and ongoing pressure problems.
What Jarryd found: A faulty pressure limiting valve was causing water hammer through the pipes.
What Jarryd did: Jarryd replaced the pressure limiting valve and tested the system.

Jarryd

New gas cooktop installed under the rangehood

January 2026

Braybrook

Gas cooktop replacement and line test

What they rang about: The customer called because their old kitchen stove top had stopped working and they needed a replacement installed.
What Ben found: The old cooktop had stopped working and the gas connection was ready for a straight swap.
What Ben did: Ben safely disconnected the old appliance, performed a gas line test, and installed the new stove top according to the manufacturer instructions.

Ben

Toilet with the cistern lid off for a new inlet valve

January 2026

Boronia

Toilet cistern leak and laundry pipe repair

What they rang about: The customer reported that water was leaking from their toilet cistern into the bowl and from a pipe in the laundry.
What Mitch found: Mitch inspected both areas and found the toilet required a new inlet valve.
What Mitch did: Mitch replaced the faulty toilet inlet valve and stop valve, tested everything, and discussed a price for a laundry sink replacement.

Mitch

Toilet pan collar where the leak was coming from

January 2026

Pearcedale

Fixing a leaking toilet in a barn

What they rang about: The customer reported that the toilet was leaking, wouldn't fill unless the tap was left on, and required the water to be turned on and off for every flush.
What Conrad found: Conrad found that the toilet was leaking from the pan collar rubber and the cistern valves had failed.
What Conrad did: Conrad replaced the pan collar rubber, fitted a new inlet valve and outlet seal, and tested the toilet.

Conrad

Shower tap body exposed with the spindle removed

January 2026

Mount Clear

Fixing a dripping shower head and spindles

What they rang about: The customer reported that their shower head was leaking.
What Brady found: Brady found that the recently installed shower spindles were leaking.
What Brady did: Brady picked up warranty replacement parts and installed the new spindles.

Brady

Laundry taps after new washers and spindles

January 2026

Dromana

Dripping taps and bathroom tapware upgrades

What they rang about: The customer reported dripping bathroom taps that needed attention.
What Conrad found: Conrad found that dripping bathroom basin taps needed replacing along with a service for the laundry tapware.
What Conrad did: Conrad fixed the dripping taps by installing new basin sets in both bathrooms, serviced the laundry tapware, added a new garden tap, and fitted a pressure limiting valve.

Conrad

January 2026

Rosebud

Dripping tap replacement and toilet leak repair

What they rang about: The customer requested a supplied tap be fitted and reported a slow leak inside their toilet bowl.
What Jack found: Jack found the tap required installation alongside a replacement toilet inlet valve and fittings to stop the leak.
What Jack did: Jack installed the customer's tap, replaced the toilet inlet valve, mini stop and flex hose, and finished with a water pressure test.

Jack

Camera view inside the drain after the reline

January 2026

Mount Eliza

Root-damaged drain section relined

What they rang about: The owners wanted a fix for a damaged section of drain without digging up the yard.
What Jack found: A camera inspection showed a one-metre section with cracks and tree roots getting in.
What Jack did: Jack cut out the roots, cleaned the pipe and relined the damaged section.

Jack

Old clay gully trap where the kitchen drain was blocked

January 2026

Glenroy

Leak detection and kitchen gully blockage

What they rang about: We were called in for leak detection after an unpleasant smell left the household unsure about a waste pipe leak or blocked drain.
What Brady found: Brady's leak detection check revealed the kitchen gully was overflowing with grease and debris, while dry side gullies were letting odours drift inside.
What Brady did: Brady cleared out the grease and debris to get the kitchen gully flowing properly again and inspected the rest of the drain.

Brady

January 2026

Point Lonsdale

General plumbing fixture upgrades and repairs

What they rang about: We received a call for general plumbing assistance regarding a basin plug that needed replacing.
What Jared found: Jared found general plumbing issues including corroded fixtures, rusted bolts, and missing sealant.
What Jared did: Jared completed general plumbing work by replacing the plug insert and toilet seat, installing laundry isolation valves, and fitting a new shower setup.

Jared

Hair and debris pulled from the blocked drain

December 2025

Cranbourne West

Blocked drains and leaking shower

What they rang about: The customer reported that the bath and downstairs sink were not draining properly and the shower was bubbling.
What Lachie found: Lachie found a blocked drain along with a leaking shower base causing timber damage underneath.
What Lachie did: Lachie cleared the blockage using a plunger and hand eel and investigated the shower area.

Lachie

New stormwater pipework being laid in the garden bed

December 2025

Frankston South

Fixing stormwater overflow and blocked drains

What they rang about: The customer called because heavy storm runoff was causing water to pool and overflow around the house.
What Ben found: Ben's checks and camera inspection confirmed a main blockage obstructing the stormwater line.
What Ben did: Ben dug up a section of the garden to access the pipework, cleared the main blockage, and installed strip grates at the rear of the property to stop flooding.

Ben

December 2025

Ballarat East

Investigating a blocked stormwater downpipe

What they rang about: The customer reported that one of their downpipes was blocked and pooling water even during light showers.
What Brady found: Brady found that the customer's side of the stormwater was clear, but the pipe running underneath the asphalt driveway was blocked all the way to the curb outlet.
What Brady did: Brady inspected the drain and attempted to clear the blockage, then advised the customer to have the owners corporation assess the shared system.

Brady

Drain camera showing the sewer pipe clear after cleaning

December 2025

Dromana

Blocked main sewer drain clearing

What they rang about: A blocked main sewer drain was causing bubbling toilets inside the house.
What Conrad found: The blocked drain was caused by a misaligned rubber socket near the boundary shaft and tree roots invading an upstream join.
What Conrad did: Conrad cleared the blocked drain and restored normal flow to the sewer.

Conrad

December 2025

Kew East

Blocked drain and sewer line clearing

What they rang about: The customer reported a blocked drain in the yard holding rainwater.
What Lachie found: Lachie found a blocked drain with heavy grease and fat buildup, a cracked terracotta pipe, and tree root intrusion.
What Lachie did: Lachie cleared the blocked drain by jetting the lines from three access points, cutting back tree roots, applying a grease treatment, and inspecting the pipes with a camera.

Lachie

Drain camera view inside the stormwater pipe

December 2025

Williams Landing

Blocked stormwater drain clearing and pipe repair

What they rang about: A blocked stormwater drain was overflowing whenever it rained.
What Jared found: A blocked stormwater drain contained tree roots and rubbish trapped in a broken pipe section.
What Jared did: Jared fixed the blocked drain by digging up and repairing the broken pipe, clearing the roots, installing an access riser, and fitting a protective grate.

Jared

New gas storage hot water system against a brick wall

December 2025

Langwarrin

Urgent replacement of leaking hot water unit

What they rang about: The customer called because their old hot water unit was leaking from the base and leaving them with no hot water.
What Jack found: Jack found the twenty-year-old system had reached the end of its lifespan.
What Jack did: Jack disconnected the old unit and installed a new gas storage hot water system with a fresh slab and valves.

Jack

New toilet suite in a narrow toilet room

December 2025

Cranbourne West

Replacing an Old Toilet and Clearing Stormwater

What they rang about: The customer needed an old toilet replaced, a blocked stormwater drain cleared, and a stiff water meter checked.
What Jack found: The toilet was simply old with no major issues, but tree roots at the council connection were causing the stormwater troubles.
What Jack did: Jack supplied and installed a new toilet suite, cleared the stormwater blockage, and advised on the council connection.

Jack

New sink tap connections and waste under the kitchen sink

December 2025

Strathmore Heights

Dripping taps and new sink tap connection

What they rang about: The customer called because they needed a new tap and sink plumbed in.
What Jarryd found: Jarryd found a new mixer tap and freshly renovated kitchen sink ready to be connected.
What Jarryd did: Jarryd connected the new tap and sink drain with fresh seals, adjusted the waste pipe, and installed a pressure reducing valve.

Jarryd

December 2025

Docklands

Drain relining for blocked upstairs toilet

What they rang about: Drain relining was needed after an upstairs toilet stopped flushing properly and leaked at the base.
What Jack found: A camera inspection revealed tree roots causing the drain blockage.
What Jack did: Jack completed drain relining after clearing the blockage with a root-cutting tool.

Jack

Thermal camera checking pipework for a hidden leak

December 2025

Armstrong Creek

Leak detection for suspected laundry water leak

What they rang about: The customer reported a drenched spare bedroom floor and water damage near the laundry after initially suspecting a leaking washing machine hose.
What Jarryd found: Pressure tests, drainage checks, and thermal imaging showed no active leaks in the water supply or drainage systems during the inspection.
What Jarryd did: Jarryd ran static and nitrogen pressure tests, thermal imaging and a drainage check, and found no active leak in the plumbing.

Jarryd

Dug out around the garden tap to find the leak

December 2025

Box Hill North

Leak detection and burst pipe repair

What they rang about: We investigated a suspected water leak after water was reported pooling on the front lawn while the water meter kept ticking over.
What Ben found: Ben's leak detection testing confirmed a water leak located in the backyard beneath some concreted brickwork.
What Ben did: Ben excavated the ground, replaced the burst copper pipe section, and successfully retested the waterline.

Ben

December 2025

Maribyrnong

Shower leak detection and drain maintenance

What they rang about: We were called out to investigate water appearing around the shower.
What Lachie found: Leak testing revealed water seeping beneath the shower screen due to inadequate sealing, alongside minor gurgling noises from the basins.
What Lachie did: Lachie completed leak detection testing, plunged the basins, and treated the drains with a grease solution.

Lachie

New copper water main run under the floor

December 2025

Watsonia

General plumbing new copper main waterline installation

What they rang about: General plumbing assistance was requested to check the main waterline and a mixer tap.
What Lachie found: General plumbing inspection showed the main waterline needed replacement alongside a low-pressure mixer tap caused by a clogged filter.
What Lachie did: General plumbing work involved installing a new copper main waterline, clipping and testing all pipework, and cleaning out the mixer filter.

Lachie

Before

December 2025

Tarneit

General plumbing stormwater tees and grates

What they rang about: General plumbing work was required for the stormwater drainage beside the house.
What Jarryd found: Jarryd found that the downpipes needed new connections and access points along the stormwater line.
What Jarryd did: Jarryd dug out the line to fit new tees with finishing grates, and checked the drain using a camera.

Jarryd

November 2025

Mount Waverley

Clearing a Blocked Bathroom Shower Drain

What they rang about: The bathroom floor and shower were not draining at all, leaving pooled water across the room and a damp adjoining bedroom carpet.
What Jack found: Jack found a golf ball stuck inside the drainpipe preventing water from flowing properly.
What Jack did: Jack excavated the outside pipe, removed the ball, and repaired the drain so the shower worked correctly again.

Jack

Storage hot water system with new valves on a brick wall

November 2025

Werribee

Hot water and kitchen tap upgrades

What they rang about: The customer reported that a kitchen tap was running continuously even when turned off as tight as possible.
What Thane found: The kitchen tap would not shut off, and the newly bought home needed its hot water valves and tapware brought up to scratch.
What Thane did: Thane upgraded the hot water system with a new tempering valve and pressure relief valve, replaced the kitchen mixer, and renewed various taps and valves throughout the property.

Thane

New copper water line joined at the meter

November 2025

Doncaster

Burst water pipe repair in front yard

What they rang about: We were called out because a burst water pipe was spraying water in the front yard.
What Lachie found: Lachie found a burst water pipe on the old water line running near the trees and fence.
What Lachie did: Lachie fixed the burst water pipe by digging a new trench through the garden bed, running a new copper water line halfway up the house, and testing successfully with no leaks.

Lachie

Toilet back in service after the cistern repair

November 2025

Newport

Toilet leak and running cistern repair

What they rang about: The customer reported that their toilet was constantly leaking and running into the bowl.
What Jared found: Jared found a persistent toilet leak running continuously into the bowl of the concealed suite.
What Jared did: To fix the toilet leak, Jared replaced the inlet valve, outlet valve and flexible hose, then resealed the toilet to the floor and tested it.

Jared

New basin taps and connections under the vanity

November 2025

Point Cook

Dripping taps replaced with customer supplied basin set

What they rang about: We were called to help with dripping bathroom basin taps that were leaking from the spout.
What Thane found: Thane found the existing taps were old and worn out, and a pressure reducing valve was also needed at the water meter.
What Thane did: Thane removed the old tapware, installed the new basin set, and fitted the pressure reducing valve at the water meter.

Thane

Before

November 2025

Fitzroy North

Dripping taps and gurgling bathroom basin drain

What they rang about: The customer noticed a drip when using the tap, alongside a gurgling sound.
What Thane found: Thane found worn bottle trap seals and debris blocking the basin piping.
What Thane did: Thane replaced the bottle trap seals and cleared the debris using a hand-held cable machine.

Thane

Excavated corner of a house exposing the water pipework

November 2025

Hastings

Burst pipe leak detection and repair

What they rang about: The customer woke up to the sound of water running inside the walls and switched off the mains.
What Mitch found: Mitch traced the hidden leak by inspecting the pipework under the house and excavating the front corner of the property.
What Mitch did: Mitch exposed the damaged pipework and ran a new line to reconnect it to the existing water system.

Mitch

Pressure gauge testing the shower pipework

November 2025

Melbourne

Leak detection for apartment shower

What they rang about: The customer noticed water damage around the bathroom skirting and suspected a drainage problem.
What Lachie found: Lachie found that cracked grout and failed sealant in the corner were letting water in during showers.
What Lachie did: Lachie ran pressure, drain and spray tests, confirmed the pipes were sound, and pinpointed the failed grout and sealant for repair.

Lachie

October 2025

Ballarat North

Recurring Toilet Blockage Cleared

What they rang about: The customer called because their toilets kept backing up and they suspected tree roots in the pipes.
What Jarryd found: While there were some tree roots at the pipe junction, the actual blockage was caused by a plastic cleaning basket stuck inside the toilet.
What Jarryd did: Jarryd jetted the drain, inspected it with a camera, and removed the stuck cleaning basket.

Jarryd

October 2025

Werribee

Object Removed from Blocked Toilet Drain

What they rang about: The customer reported that their toilet was blocked, though no other drains in the property were affected.
What Brady found: Brady found that a toilet cleaning object had become stuck inside the drain.
What Brady did: Brady successfully fished the object out of the drain to clear the blockage and restore normal flushing.

Brady

October 2025

Torquay

Blocked drain causing slow draining toilets

What they rang about: We were called out to clear a blocked drain after toilets started draining very slowly and filling up high.
What Brady found: Brady's inspection of the blocked drain uncovered a main blockage where paper was getting caught on a pipe lip.
What Brady did: Brady cleared the blocked drain and checked the internal pipework so the water could flow away properly.

Brady

Before

October 2025

South Kingsville

Blocked drains stormwater pipe repair

What they rang about: To help with a blocked stormwater line, the customer called us out after accidentally damaging a pipe while digging in the yard.
What Lachie found: Investigating the blocked drainage, Lachie found a section of broken PVC pipe that had been hit with a crowbar.
What Lachie did: Resolving the blocked drains issue, Lachie cut out the damaged section, fitted a new piece of pipe, and tested it with water to ensure it was all good.

Lachie

New continuous flow hot water unit on a brick wall

October 2025

Skye

Burst Hot Water System Replacement

What they rang about: The customer reported that their old hot water unit had burst and was leaking from the base.
What Ben found: Ben found an eight to ten-year-old hot water unit that had failed and was leaking water.
What Ben did: Ben removed the old unit, installed a new Rinnai continuous flow hot water system, and pressure-tested the gas supply.

Ben

New heat pump hot water system beside a brick house

October 2025

Carrum Downs

Gas Hot Water Unit and Tap Replacement

What they rang about: The customer reported that flames shot out of the hot water system when attempting to light the pilot.
What Conrad found: The existing gas hot water system and kitchen sink mixer tap both needed to be replaced.
What Conrad did: Conrad removed the old gas unit, installed a new heat pump hot water system with new pipework, capped the old gas line, and fitted a new kitchen sink mixer tap.

Conrad

Burst water pipe dug out beside the meter

October 2025

Hoppers Crossing

Burst water pipes and kitchen plumbing check

What they rang about: The customer called because they heard a strange hissing noise coming from under their kitchen sink.
What Jared found: Jared found a leaking evaporative cooler, a worn pressure regulator, a leaking PTR valve on the hot water system, and rusted flexible hoses under the kitchen tap.
What Jared did: Jared installed a new pressure regulator at the water meter, replaced the kitchen tap and PTR valve, and fitted a tempering valve.

Jared

Before

October 2025

Spotswood

Burst water pipes repaired in front yard

What they rang about: The call came in because a burst water pipe was suspected after the front garden bed became unusually wet.
What Lachie found: Lachie located the burst water pipes running underground between the meters where a section of copper was bent, kinked, and split.
What Lachie did: Lachie carefully excavated the area to repair the burst water pipes by replacing the damaged copper section and flushing the lines clean.

Lachie

October 2025

Carlton

Toilet leaks repaired by replacing the suite

What they rang about: We were called out because the toilet was constantly running after being flushed.
What Conrad found: Conrad found that the old toilet suite needed a complete replacement to stop the ongoing leak.
What Conrad did: Conrad isolated the water supply, removed the old suite, and installed a new back-to-wall toilet before testing everything.

Conrad

New isolation valve and flexible hose under a basin

October 2025

East Geelong

Dripping tap and ensuite bathroom upgrades

What they rang about: The customer reported a bathroom tap that had gone from a drip to a running tap.
What Thane found: Thane confirmed the running tap and noted the customer wanted to remove fittings to paint the ensuite.
What Thane did: Thane removed the existing fixtures and toilet for painting, and later returned to install a new toilet, basin set, and shower tapware.

Thane

New washing machine taps and hoses fitted

October 2025

Torquay

Dripping washing machine hoses and blocked drain

What they rang about: The owners called because dripping washing machine hoses were soaking a shelf under the sink.
What Jared found: Jared found the hoses were leaking and a section of sewer pipe had an incorrect fall causing a blockage.
What Jared did: Jared replaced the dripping hoses, fixed the laundry trap, swapped an ensuite plug and washer, and cleared the sewer drain.

Jared

Sewer trench with new PVC fittings beside the house

October 2025

Grovedale

Drain relining and sewer pipe repairs

What they rang about: The customer asked us back to quote and fix damaged drains on their property.
What Thane found: Thane found a broken boundary shaft and damaged sewer pipes requiring a 10-metre relining and replacement sections.
What Thane did: Thane completed the drain relining, replaced the broken boundary shaft with PVC, and renewed the damaged sewer line.

Thane

Leak detection gear set up in the garden

October 2025

Brighton East

Locating a hidden leak on a sprinkler line

What they rang about: The customer reached out after receiving a notification from the water authority about a suspected leak.
What Ben found: After testing the property's water system, Ben traced the leak to a sprinkler line.
What Ben did: Ben shut off the faulty sprinkler line and successfully retested the system to ensure it held pressure.

Ben

Corroded copper pipe leaking under the concrete

Before

October 2025

Hoppers Crossing

Leak detection and pipe repair under concrete

What they rang about: We performed leak detection to investigate an issue at the property.
What Jared found: Leak detection uncovered a leak under the concrete at the property's lead-in line.
What Jared did: Following leak detection, Jared cut the concrete, repaired the pipe, tested the water line, and backfilled with crushed rock.

Jared

New pressure reducing valve fitted on the water line

October 2025

Fitzroy

Pressure reducing valve and laundry tap fitted

What they rang about: The customer wanted their laundry set up so the washing machine could be connected.
What Ben found: The water line needed a pressure reducing valve and a new stop tap for the laundry.
What Ben did: Ben fitted a pressure reducing valve and a quick-turn mini stop tap.

Ben

October 2025

Prahran

Kitchen sink smell and water pressure fix

What they rang about: The customer reported a persistent smell under the kitchen sink and a drop in water pressure.
What Lachie found: There were no leaking connections, but the sink waste was worn and an inlet valve was hissing.
What Lachie did: Lachie replaced the sink waste and inlet valve, and fitted a pressure limiting valve and a new washing machine hose.

Lachie

Drain camera showing tree roots inside the pipe

September 2025

Caulfield North

Blocked drains cleared after tree root emergency

What they rang about: Blocked drains were reported after water started overflowing outside and toilets began gurgling inside.
What Lachie found: Blocked drains were caused by heavy tree root intrusions.
What Lachie did: Blocked drains were cleared by accessing the vent and using a water jet to restore water flow.

Lachie

September 2025

Box Hill North

Hot water unit and washing machine repairs

What they rang about: We were called because the pilot light on the hot water unit wouldn't light and the washing machine connection didn't fit.
What Lachie found: Lachie found that the hot water system was over twenty years old and the washing machine needed a new isolation valve.
What Lachie did: Lachie successfully relit the hot water unit, replaced the isolation valve, and tested the setup.

Lachie

New isolation valve fitted on the repaired water line

September 2025

Hoppers Crossing

Burst water pipe repairs and plumbing updates

What they rang about: We were called out because a burst water pipe was leaking down the side of the house.
What Lachie found: Lachie found a cracked pressure pipe along with some corrosion underneath the basin taps.
What Lachie did: Lachie repaired the broken pressure pipe, installed a new garden tap and pressure-reducing valve, and updated various bathroom and laundry fixtures.

Lachie

September 2025

Chelsea

Gas line replacement and plumbing repairs

What they rang about: The customer reported a missing gas line along with a cracked toilet.
What Conrad found: Conrad confirmed the gas line was missing and checked the cracked toilet.
What Conrad did: Conrad installed a new gas line, replaced the cracked toilet, and fitted new tapware.

Conrad

New gas cock and regulator fitted for the oven

September 2025

Hastings

Gas line test and freestanding oven install

What they rang about: The customer needed the gas line checked and a freestanding gas oven installed.
What Lachie found: Lachie's gas leak testing showed no pressure drop, though the second-hand oven was missing its plates and electrical connection.
What Lachie did: Lachie fitted a new gas regulator and cock, connected the oven, and safely isolated it until the kitchen renovations are finished.

Lachie

Before

September 2025

Aspendale

Toilet leak repair and new suite installation

What they rang about: The customer called because their only toilet bowl was leaking.
What Lachie found: Lachie found a split in the water point and a faulty rubber seal on the flush mechanism, along with a wet wall behind the plaster.
What Lachie did: Lachie installed a new toilet suite, replaced the damaged water connection and lug elbow, and fitted a fresh seal before testing everything.

Lachie

Hot water unit where the leak was repaired

August 2025

Jerrabomberra

Hot water unit leak and kitchen taps

What they rang about: We responded to a hot water unit pipe leak and slow water flow at the kitchen sink.
What Conrad found: Conrad found a burst copper pipe section on the hot water unit and incorrectly installed, perished kitchen tap washers.
What Conrad did: Conrad replaced the burst copper pipe on the hot water unit with a new lagged section and fully serviced the kitchen taps.

Conrad

Leaking water pipe under a weatherboard house

August 2025

Blackburn South

Burst poly pipe repair under weatherboard house

What they rang about: We were called to check a burst water pipe that could be heard leaking under a weatherboard house but couldn't be reached.
What Lachie found: After cutting open the timber, Lachie found a burst poly water line.
What Lachie did: Lachie replaced the damaged section of pipe, adjusted the surrounding plumbing, and pressure tested the system to ensure it was completely leak-free.

Lachie

Trench across the front lawn for the new water line

August 2025

Sunshine

Burst water pipes and underfloor pipe replacement

What they rang about: We received a call about a burst water pipe after gushing water was heard upon returning home.
What Thane found: Thane found a burst water pipe underneath the house along with tree roots blocking the drains.
What Thane did: Thane fixed the burst water pipe by replacing the line from the meter with new copper piping, fitting a pressure-reducing valve, and clearing the root blockage.

Thane

August 2025

Sunshine West

Gas leak investigation and hot water repairs

What they rang about: The customer reported a gas smell near the hot water unit and an unusually high gas bill.
What Lachie found: Gas leaks were found at the hot water unit along with ongoing pressure loss across the old galvanised gas line.
What Lachie did: Gas supply was safely shut off while the customer considers their options, after replacing the faulty isolation valve, installing a new gas cock, and testing the line.

Lachie

Toilet removed showing the leaking pan connection

Before

August 2025

Burwood East

Toilet leaks and bad odours resolved

What they rang about: The customer reported a toilet leak with unpleasant odours coming from underneath the bowl.
What Lachie found: Upon inspection, both pan collar rubbers were found to be perished.
What Lachie did: Lachie removed the toilet, replaced the perished rubbers, reinstalled the unit, and sealed it to ensure everything was secure and leak-free.

Lachie

Before

August 2025

Craigieburn

Dripping shower taps and loose kitchen mixer

What they rang about: The customer reported that their shower was dripping even when the taps were tightly closed, and their kitchen mixer was loose.
What Thane found: The existing tapware needed to be replaced to stop the dripping taps.
What Thane did: Thane removed the existing tapware, installed new taps, and tested the installation.

Thane

Corroded copper pipe joint behind the toilet

August 2025

South Melbourne

Leak detection for apartment ceiling leak

What they rang about: We responded to a leak detection request after water leaked through a ceiling vent from the bathroom above.
What Lachie found: Lachie found high water pressure measuring 800 kPa while the bathroom seals and grout were in good condition.
What Lachie did: Lachie carried out leak detection by conducting a shower test, checking the water pressure, and inspecting the bathroom seals and grout.

Lachie

Pressure gauge testing the bathroom water pipes

August 2025

Mount Martha

Bathroom leak traced to the shower base

What they rang about: Water was escaping from the bathroom and damaging the architraves.
What Ben found: Pressure testing the pipes and flood testing the shower showed the leak was coming from the shower base, not the pipework.
What Ben did: Ben tested the water lines and waste, and recommended resealing and regrouting the shower base.

Ben

July 2025

Glen Iris

Blocked kitchen drain clearing

What they rang about: Blocked drains were reported in the kitchen, causing issues.
What Lachie found: Blocked drain inspections found a main blockage and used a camera to check the internal pipework.
What Lachie did: Lachie jetted and camera-inspected the blocked drain to clear the blockage and restore normal flow.

Lachie

July 2025

North Warrandyte

Burst water pipe and pressure valve replacement

What they rang about: We investigated pooling water near the water meter to locate a burst pipe.
What Lachie found: Testing uncovered a burst copper pipe buried beneath heavy boulders.
What Lachie did: Lachie excavated through the boulders, replaced the broken copper section, installed a pressure-limiting valve, and tested the repair.

Lachie

July 2025

Pakenham

Gas leak traced to a meter connection

What they rang about: The gas company had shut off the supply to the home after detecting a gas leak.
What Conrad found: Gas leak testing showed the problem was coming from a compression fitting right next to the meter.
What Conrad did: Conrad fixed the gas leak by tightening the loose fitting and re-testing the line to make sure the pressure held safely.

Conrad

Drain camera showing the blockage in the pipe

June 2025

Ascot Vale

Clearing blocked shower, basin and toilet drains

What they rang about: Blocked shower, basin and toilet drains caused wastewater to overflow outside.
What Jared found: Jared found serious sewer and stormwater blockages requiring extensive jetting.
What Jared did: Jared cleared the lines using high-pressure jetting to get the sewer working for now.

Jared

New continuous flow hot water unit installed

June 2025

Craigieburn

Hot water unit replacement

What they rang about: The hot water was only getting lukewarm and not heating up fully.
What Thane found: Inspection found the existing hot water system was failing to heat properly.
What Thane did: Thane installed a new continuous flow hot water unit complete with a tempering valve and heater kit.

Thane

Digging down to the burst pipe beside the tree

June 2025

Burwood East

Burst water pipe caused by tree root

What they rang about: Dealing with a suspected burst water pipe, we responded after the customer noticed their front lawn was very wet and the water meter kept spinning.
What Conrad found: Conrad's pressure test and leak detection confirmed a burst water pipe where a large tree root had bent and split the copper.
What Conrad did: Conrad repaired the burst water pipe by excavating the area, replacing the damaged copper section, testing the line, and restoring the lawn.

Conrad

May 2025

Brunswick West

Blocked stormwater drainage and pump installation

What they rang about: The customer reached out to us for help with a blocked stormwater drainage issue.
What Thane found: Thane found that the blocked stormwater line was mostly flat and backfilling into the property in several areas due to an insufficient gradient.
What Thane did: To clear the blocked stormwater, Thane installed new pits with submersible pumps in the front and rear yards, replaced a PVC downpipe, and set up two new hose reels.

Thane

New pressure limiting valve at the water meter

May 2025

Parkville

Burst water pipes and low pressure repair

What they rang about: Low water pressure throughout the house and a dripping ensuite shower head were reported.
What Thane found: Thane tested the water pressure and found that the regulator may have faulted.
What Thane did: Thane replaced the pressure regulator, inlet valve, and ensuite shower wall taps.

Thane

May 2025

Pascoe Vale

Tracing and fixing a gas leak

What they rang about: A gas smell near the stairs prompted a call to us after the gas company advised getting a plumber.
What Conrad found: Conrad found a gas leak on the connection to the gas cock for an old pool heater, along with a rusted meter supply line and suspicious debris under the house.
What Conrad did: Conrad resolved the gas leak by isolating the supply, tightening the join, and confirming it held pressure with a manometer test.

Conrad

Gas line safely capped with an isolation valve

May 2025

Carlton

Gas leak testing and safe line capping

What they rang about: We were called to test for gas leaks while removing an old cooktop.
What Conrad found: Conrad tested the gas line and confirmed there were no leaks.
What Conrad did: Conrad disconnected the old cooktop, safely capped the gas line, and removed all the rubbish.

Conrad

Gas continuous flow hot water unit connections

May 2025

Williamstown

Gas continuous unit and toilet flush repairs

What they rang about: The customer called because their gas continuous unit needed attention and several electronic toilet flush systems were not working properly.
What Thane found: Thane found that the gas continuous unit needed updated connections and the property required maintenance on the toilet flush systems.
What Thane did: Thane updated the continuous unit connections, replaced all four toilet flush valves, serviced the roof pressure vessel, and fitted a new shower cartridge.

Thane

May 2025

Hillside

Dripping taps and hot water replacement

What they rang about: A dripping tap caused a sound inside the walls when using the kitchen tap.
What Brady found: The dripping taps and hot water system needed updated valves, hoses, and a new unit.
What Brady did: Brady fixed the dripping tap issues by supplying and installing new isolation valves, flexible hoses, and a replacement hot water system.

Brady

May 2025

Meadow Heights

Dripping tap repairs and plumbing fixture replacements

What they rang about: The customer reported a dripping ensuite sink tap with water pooling around the base.
What Thane found: Thane found worn washers causing dripping taps and various fixtures across the property needing replacement.
What Thane did: Thane fixed the dripping taps by replacing washers and carrying out various tap, valve, and fixture replacements around the home.

Thane

Ceiling opened up below the upstairs bathroom

May 2025

Harrison

Leak Detection and Upstairs Shower Repair

What they rang about: The customer reported water leaking from the bathroom down to the ground level, resulting in damaged plaster and mould.
What Gerry found: Leak detection testing revealed a pressure drop caused by a faulty, incorrectly installed shower head that had been leaking into the ceiling space.
What Gerry did: Gerry cut away the damaged plasterboard, repaired the leaking shower head on the spot, and installed a snap vent to cover the access hole.

Gerry

Thermal camera tracing moisture around the shower

May 2025

Williams Landing

Ensuite shower leak detection

What they rang about: We carried out leak detection after the customer reported their ensuite shower was still wetting the adjacent carpet despite previous regrouting work.
What Jarryd found: Jarryd's leak detection testing confirmed the internal pipework behind the wall was intact, but showed water was penetrating beneath the floor tiles from the shower screen.
What Jarryd did: Jarryd completed thorough leak detection to pinpoint the source of the moisture and recommended a specialist for the required sealing work.

Jarryd

Leaking water pipe fitting removed from the wall

May 2025

South Kingsville

Leak detection and cold water pipe repair

What they rang about: We helped track down a leak after water staining appeared on the ceiling beneath the upstairs ensuite.
What Brady found: Brady's leak detection revealed a slow leak coming from a faulty fitting hidden behind the vanity wall.
What Brady did: Brady shut off the water, removed the vanity to access the area, and replaced the defective fitting.

Brady

Ceiling shower head reinstalled and tested

May 2025

Footscray

Leak detection and shower repair

What they rang about: We investigated a leak coming through the ceiling during shower use, along with a slow-draining toilet.
What Thane found: Thane's leak detection confirmed the roof-mounted shower head leaked during use and a paper blockage caused the slow drain.
What Thane did: Thane reinstalled the shower head, replaced the mixer cartridge and PTR valve, and cleared the toilet drain blockage.

Thane

Pressure test showing the water line was losing pressure

April 2025

North Melbourne

Leak detection and pipe repairs

What they rang about: We carried out leak detection after an evident burst pipe was reported in a unit's rear laneway.
What Thane found: Thane's leak detection tests uncovered a split poly pipe hidden beneath the garage concrete.
What Thane did: Using leak detection equipment, Thane pinpointed the fault and replaced the split pipe, basin mixer, and associated valves.

Thane

Pressure test on the ensuite shower pipework

April 2025

Taylors Hill

Leak detection for an ensuite shower leak

What they rang about: Leak detection was requested after a small puddle started gathering just outside the ensuite shower.
What Brady found: Leak detection testing confirmed that the pressure test passed while the spray and flood tests failed.
What Brady did: Brady performed thorough leak detection work and installed new wall top assemblies.

Brady

April 2025

Greenvale

Leak detection for hidden burst pipe

What they rang about: For leak detection, the customer reported a high water bill and noticed the water meter kept ticking over when all water was turned off.
What Jarryd found: Jarryd's leak detection confirmed a burst pipe underneath the concrete path.
What Jarryd did: During leak detection, Jarryd used acoustic equipment to locate the leak.

Jarryd

Drain camera inspection of the sewer line

March 2025

Glenroy

Blocked drain and toilet leak investigation

What they rang about: Blocked drains and active water damage around the ensuite door frame prompted the call for an inspection.
What Thane found: A blocked sewer drain was found along with a broken pipe section and a leak behind the toilet.
What Thane did: Thane performed a CCTV camera inspection of the blocked sewer drain and removed the toilet to check for leaks.

Thane

March 2025

Northcote

Drain relining and toilet replacement

What they rang about: The customer reported a leak occurring outside their toilet.
What Thane found: An inspection showed that drain relining was required for damaged sewer and stormwater systems, along with a leaking toilet.
What Thane did: Thane completed the drain relining for the sewer and stormwater systems, replaced the toilet and gully, and fitted a new sewer shaft, hot water unit, and air admittance valve.

Thane

New tap tee fitted under the sink for the extra washing machine

March 2025

Camberwell

General plumbing washing machine setup

What they rang about: For general plumbing, we assisted with connecting an extra washing machine to an existing water supply.
What Thane found: For general plumbing, Thane found that the existing water and waste connections needed adjustments.
What Thane did: For general plumbing, Thane adjusted the waste and water points and fully tested the installation.

Thane

February 2025

Sydenham

Leak detection and water line replacement

What they rang about: Leak detection was requested after a household noticed their water bill was three times higher than normal with no visible leaks anywhere on the property.
What Thane found: Leak detection testing located a defective section of poly pipe close to the front door.
What Thane did: Leak detection repairs involved excavating the ground and replacing the faulty pipe from the meter to the front porch with new copper, alongside installing a pressure regulator.

Thane

January 2025

Hawthorn

Gas leak traced to the cooktop connection

What they rang about: A gas leak call came in after a gas smell was noticed following an initial check between the meter and stove.
What Thane found: Gas leak testing confirmed the problem was specifically located at the cooktop connection.
What Thane did: To fix the gas leak, Thane replaced the regulator and gas hose, then tested the appliances to make sure everything was operating safely.

Thane

New toilet stop tap and flexible hose fitted

January 2025

Melbourne

Toilet leak isolation valve replacement

What they rang about: The customer had to keep turning the toilet tap on and off to stop it leaking.
What Thane found: Thane's inspection revealed a worn-out toilet isolation valve, alongside a worn basin mixer and tempering valve.
What Thane did: Thane replaced the faulty toilet isolation valve, installed a new basin mixer and tempering valve, and fixed the kitchen drainage.

Thane

Faulty toilet inlet valve removed from the cistern

January 2025

Melbourne

Running toilet cistern fixed

What they rang about: The toilet cistern kept running after every flush, so the customer had to turn the water off each time.
What Thane found: A faulty inlet valve was letting water run constantly into the bowl.
What Thane did: Thane replaced the inlet valve, flex hose and stop tap, and the cistern now fills and stops as it should.

Thane

Water meter in a garden bed where the underground leak was traced

December 2024

Dandenong North

Locating and repairing an underground burst pipe

What they rang about: The homeowners reported a massive water bill, constant rushing water noises, and water pooling under the house after another plumber couldn't find the source.
What Adam found: Adam's leak detection specialist tracked down a sudden, unexpected burst water pipe below the ground.
What Adam did: Adam cut the concrete path, excavated the soil to expose the pipe, and replaced the damaged copper section.

Adam

Pressure test on the recycled water line

December 2024

Donnybrook

Leak detection for running recycled water meter

What they rang about: We were called out for leak detection after a recycled water meter kept running while no water was being used.
What Jarryd found: Jarryd's leak detection revealed a burst recycled water pipe hidden under the concrete near the electrical meter box.
What Jarryd did: Jarryd completed the leak detection so the owner could discuss the issue with their builder and insurance.

Jarryd

Corroded copper water pipe dug out from under the slab

November 2024

Mount Eliza

Burst water pipe under the concrete slab

What they rang about: A high water bill and water seeping up through the floor slab had the owners worried.
What Ben found: Pressure testing and acoustic listening pinpointed a burst copper pipe under the concrete.
What Ben did: Ben cut out the concrete, replaced the damaged copper section and fittings, and re-poured the slab.

Ben

November 2024

Collingwood

Toilet leak and sewer smell fix

What they rang about: We responded to a call regarding a toilet leak and an intermittent sewer smell.
What Thane found: Thane found that the toilet pan outlet was missing the seal connecting the bend to the discharge pipe.
What Thane did: Thane supplied and installed a new toilet suite and replaced the basin plug and waste.

Thane

Kitchen pull-down mixer tap over a double sink

November 2024

Narre Warren South

Loose Kitchen Tap Tightening and Repair

What they rang about: The customer called because their kitchen tap needed to be replaced.
What Adam found: Adam found the kitchen tapware was actually just loose rather than broken, alongside a few oddities with the earlier plumbing underneath.
What Adam did: Adam tightened up the existing tap and installed a support bracket underneath to keep it sturdy.

Adam

Worn tap cartridge replaced with a new one

November 2024

Sunbury

Dripping tap bathroom mixer cartridge replacement

What they rang about: We received a call about a dripping bathroom mixer tap that kept running.
What Thane found: The dripping bathroom mixer tap needed a replacement cartridge.
What Thane did: Thane fixed the dripping tap by installing a new bathroom mixer cartridge.

Thane

November 2024

Pascoe Vale South

Leak detection for ensuite and main showers

What they rang about: Leak detection was needed to investigate water issues affecting both the ensuite and main bathroom showers.
What Brady found: Leak detection testing revealed that both showers passed pressure checks but failed flood and spray tests, with the ensuite grouting and shower screen seals appearing to leak.
What Brady did: Leak detection testing was performed on both showers to locate the source of the water escape.

Brady

November 2024

Wyndham Vale

Leak detection for an upstairs shower

What they rang about: Water was dripping through the ceiling below the upstairs bathroom.
What Jarryd found: The plumbing behind the wall was fine; the leak was coming from the shower screen and base sealant.
What Jarryd did: Jarryd completed thorough pressure, drain, and spray tests to locate the leak and advised on having the area resealed.

Jarryd