Frequently asked questions
How much will my plumbing job cost?
We give you a fixed price before we start, once we've seen the job, and the price includes GST. You pick the option that suits you, and that's what's on the invoice. If you want a rough idea first, our typical price ranges are on What It Costs.
Do you charge a call-out fee?
No. There's no call-out fee. The plumber comes out, checks the whole job and gives you a fixed price. If you decide not to go ahead, you don't pay anything.
Do you charge by the hour?
No. We price by the job, not the hour, so you know the full cost before we lift a spanner. If it takes us longer than we thought, that's on us, not you.
I've got a cheaper quote. Can you beat it?
We don't price against other quotes. We price the job properly so it stays fixed. A cheap quote usually means cheaper parts or a rushed job, and that tends to cost you more down the track. Every job we do comes with our 10-year labour guarantee.
What areas do you service?
We cover Melbourne from our Carrum Downs base, including the south east, the Mornington Peninsula, bayside and the eastern, northern and western suburbs. We also have teams in Geelong and the Bellarine, Canberra and across the ACT, and Ballarat and district.
How quickly can you get to me?
It depends on where you are and how busy we are that day. Call us and we'll give you a time on the spot. Urgent jobs like burst pipes, gas leaks and no hot water go to the front of the queue.
What hours do you work?
Our phones are answered 24 hours a day, 7 days a week. The office takes bookings from 6am to 8pm Monday to Friday and 9am to 6pm on Saturday and Sunday. Our plumbers work 8am to 5pm Monday to Friday, excluding public holidays. If you call after hours, we'll take your details and book you in for the first available time.
Is your work guaranteed?
Yes. Our labour is guaranteed for 10 years, in writing, on every job. If a part fails, it's covered by the manufacturer's warranty and we replace it.
Can I pay it off over time?
Yes. With Fix-It Now - Pay Later you can get the job done now and pay it off over time. We use humm and HomePro, and your plumber will work out which one suits your job when they're there. Your price for the job is the same whichever way you pay. Approved applicants only.
What if I'm not happy with the job?
Tell us. A service manager or team leader will call you back within 60 minutes during office hours. If something's not right, we'll come back out, look at it and put it right.
Are you licensed and insured?
Yes. Every job is done by a licensed plumber, and we carry public liability insurance. Our business licences are VIC 45661 and ACT 20211237. You can meet the plumbers on our team page.
Can you fix a blocked drain for good?
In most cases, yes. We jet the drain clear, then put a camera down it so we can see what caused the blockage. If the pipe is broken or full of tree roots, we'll show you the footage and give you the options, including relining so you don't need to dig.
I've got a water leak. Should I turn off my water?
In most cases, yes. Turn it off at the main tap, which is usually next to the water meter near your front boundary. Then mop up as much water as you can and call us. Even a slow leak can damage floors, walls and foundations.
I can smell gas. What should I do?
A faint smell right at the meter now and then can be normal. If the smell is strong or doesn't go away, turn the gas off at the meter, open the doors and windows, and don't use switches or flames. Then call us. If the smell is strong inside your home, get everyone out and call 000.
I can't see my problem on your site. Can you still help?
Most likely, yes. Call us on 1300 664 932 or book online and tell us what's going on. If it's not something we do, we'll tell you straight away.
It's only a small job. Can't I do it myself?
You can, but small jobs aren't always small. A tap washer can turn out to be a cracked seat, and a lot of our calls come from DIY jobs that went wrong. It's usually cheaper to get it done right the first time.
What every job comes with
$0 call-out. We come out and look things over. If you don't go ahead, you don't pay.
Three written quotes. The first gets you out of trouble, the last takes care of everything the whole-home check found, and there's one in between. All of them are proper fixes.
Fixed For Good. Done properly the first time, triple tested before we leave, and backed by a 10-year workmanship warranty.
Fix-It Now - Pay Later
12 months, no interest, nothing to pay
Get it fixed today, on any job, and make your first payment in a year. It's there because a burst pipe doesn't wait for payday, and neither should the repair.
*Eligible jobs. Terms, conditions and credit approval apply.
The same plumber, start to finish
The plumber who comes out and works out what's wrong is the one who fixes it, and he stays with your job from start to finish until it's done properly, top to bottom. We don't send one person to look and another to do the work, and we never pull your plumber off your job to chase the next call. Not many plumbing companies anywhere are that strict about it, and it's why the job gets done right the first time.
