Your bad day stops here.
Sound familiar? It's fixable.
A toilet that won't stop running has a way of getting under your skin. The trickle, the random refill in the middle of the night, especially if it's the ensuite right next to the bed. And if it's really running, it's quietly putting a lot of water down the drain the whole time.
It's rarely a big job, but it's worth getting onto before the water bill shows it. We find what's actually failing in the cistern and fix it, so the noise stops and the toilet just works again.
We had a whole plan for this video, then three jobs came in. There's always a job.
Film coming soonFixed for good, not fixed for now
A toilet that runs or leaks has a part that's failing, and usually a reason it failed. The inlet valve that lets water in, the washer that holds it in the cistern, the seal under the pan: each one wears out, and some wear out early because the water pressure in the house is too high. Swap the part and leave the pressure, and you'll be hearing it again. So we find the part that's failing and replace it, then check why it went. Fixed for good, not fixed for now.
Not sure? Your plumber will tell you on the day.
A toilet that runs is losing water down the pan: you hear it trickling, or the cistern refills on its own when nobody's used it. Here's a check you can do yourself: put a few drops of food colouring in the cistern and don't flush. If the colour turns up in the bowl, water is getting past the seal. A toilet that leaks is losing water onto the floor: a puddle at the base, a damp patch on the ceiling below, or water around the pipe at the wall. Running costs you water; leaking costs you floors. Either way, we'll find it.
Knowing why is how it stays fixed
Inside the cistern, two parts do almost all the work. The inlet valve lets water in and shuts off when the cistern is full. The outlet valve holds the water in until you flush, sealed by a rubber washer. Both wear: the washer perishes, the valve stops shutting off properly, and water slips through. Under the pan, the seal between the toilet and the drain can fail too, and then the leak is on the floor rather than in the bowl.
Here's the part most people never hear: high water pressure wears those parts out faster. If the pressure in your house is too high, the inlet valve is fighting it every time the cistern fills. Replace the valve and leave the pressure, and the new one goes the same way. That's why we check your pressure, not just the part.
Real method, not guesswork
Every toilet job starts with finding out exactly what's failing. And you'll know the price of the first step before we touch a thing.
We find the failing part. We open the cistern and check the inlet valve, the outlet valve and its washer, and for a leak at the base, the seal under the pan. Nothing gets replaced on a guess.
We check the pressure. If it's too high, it's why the part failed, and it'll be why the next one fails too.
We fix it properly. The worn part is replaced, not weighed down or adjusted to buy a few months. A leak at the base means the pan comes up and is reseated on a new seal.
We test it. We flush it, watch it refill and shut off, and check the base is dry before we go.
Through all of it, you only ever face one decision at a time. You'll know what the next step costs before it starts, and nothing proceeds until you're ready.
Three repair options, in writing, before we start
Our rule is a simple one: we only recommend work you'll benefit from. If it's one worn washer, we'll replace it and that's the end of it. If the valves are old and the rest of the cistern is going the same way, we'll show you and price a full cistern service, or a new cistern if it's past saving. If your pressure is too high, we'll show you the reading and recommend a pressure limiting valve, because it protects every tap and fitting in the house, not just the toilet. If we've noticed something else along the way, we'll show you that too: priced, in priority order, your call at your pace.
Real prices, in writing, before we touch a thing
Fixing the part and fixing the reason it failed are two different decisions, and we price them that way: you'll never get one blurred quote covering a valve, a new cistern and a pressure limiting valve. Every price is agreed before work starts.
And if the repair has landed at a bad time, Fix-It Now - Pay Later gives you 12 months with no interest and no repayments.
What things cost and where the money goes is all on one page: What it costs
Straight off our plumbers' phones. Not stock photos.
November 2026
Toilet that would not refill serviced
November 2026
Buzzing, running cistern fixed
October 2026
Leaking upstairs toilet resealed
October 2026
Leaking toilet and spraying kitchen tap
October 2026
Toilet not flushing, cistern replaced
October 2026
Broken flush valve replaced in cistern
October 2026
Toilet leaking at the base fixed
October 2026
Cistern not filling, inlet valve replaced
October 2026
Replacement cistern and new basin flexi hoses
October 2026
New cistern and washing machine stops
September 2026
Leaking toilet connector and new shower
September 2026
Leaking Toilet Replacement
September 2026
Toilet leak repair and new pan installation
August 2026
Toilet leak repair and new pan collar
August 2026
Fixing a leaking toilet cistern and basin
August 2026
Fixing a Leaking Toilet Cistern
July 2026
Fixing leaking toilets with incorrect flush pipes
March 2026
Toilet Repairs, Shower Rails and Subsoil Drainage
February 2026
Fixing a leaking toilet causing ceiling damage
Real customers, in their own words
Thane replaced our old toilet after it started leaking, and I couldn’t be happier with the service. He was friendly and professional. The new toilet was installed quickly and everything was left clean. Happy with the service received. Would definitely recommend Fix it Right Plumbing to anyone needing a reliable plumber!
Very happy with the service I received from Gerry on Friday. He identified the issue with my leaking toilet and was able to source the parts needed to fix it, with great care and precision. I really appreciated the extra time he spent looking at my other toilets and under the sinks to determine whether anything else needed monitoring. It was also especially handy to add another job to the service and have my washing machine connected to the laundry sink. I would highly recommend Gerry for his professionalism, care and attention to detail.
Reply from Gerry
Thankyou so much for the kind words Vick, im so glad we could sort the toilet out on the day and get you back up and running! Looking forward to helping you in the future and may the force be with you! Gerry
Brady from Fix It Right Plumbing did a fantastic job helping us with a musky smell that was coming out of our bathroom. He took the time to find the cause and identified that it was the toilet. He explained everything clearly, and worked hard to get the issue sorted. Nothing was too much trouble, and we really appreciated the effort he put in. He was friendly, professional, and reliable. We would definitely recommend Brady to anyone looking for a great plumber. Thanks again!
Reply from Brady
Thanks so much for your kind words! I really appreciate you taking the time to leave a review. I’m glad I could help and that you were happy with the service. I always aim to keep customers informed, be upfront throughout the job, and leave everything as clean as I found it. Thanks again for choosing Fix It Right Plumbing, and if you ever need a hand in the future, I’d be more than happy to help. – Brady
Brady was very pleasent, clean and professional he has done a fantastic job with my hot water service 2 toilets and tap ware highly recommend
Reply from Brady
Thank you so much for your fantastic review, Damian! It was a pleasure helping you with your hot water service, toilets, and tapware. We’re really pleased to hear you were happy with the work and that you appreciated the professionalism and cleanliness throughout the job. We truly appreciate your recommendation and look forward to helping you again whenever you need us. Thanks for choosing Fix It Right Plumbing! Brady
Jaryd from Geelong was awesome. Helpful installing toilet seats, plumbing for freezer and new shower units. Saved me money. Will use again and ask for him. Great job
Reply from Fix-It Right
Hi Jayne Thank you so much for leaving a great review. I'm so glad we could help make your new home truly yours. Thank you for choosing us and when you're ready for the next stage of works please reach out and let us know. Thanks again, Jarryd
Blaze gave me quotes on the Bidet toilet and toilet seat installation and fixed my leaking basins for free.
Reply from Fix-It Right
Thank you for the review Crystal! Let us know if we can do anything else in the future for you! Cheers, Blaze
Called Fix It Right Plumbing for the Mornington peninsula and spoke to the lovely Tamara. She arranged for a plumber to come out to fix the toilet cistern. The plumber couldn't come the same day though Tamara kept me informed and arranged it for the following day. The next morning I received an email with the name of the plumber (Ben), his bio and photo, so I would know who to expect. This is a great idea. As promised, Ben called me 20 mins before arriving, which gave me time to contact my mother (as it was for her toilet, not just because I needed to call my mother). Perfect timing as she has some memory issues so.needed to tell her as close as possible to the arrival time. Ben advised the flush valve could be replaced and he also did a check of the plumbing overall. We ended getting a few extra things done, to comply to current standards. Ben was great, very nice, got the job done quickly and efficiently. Would definitely use again, great company, lovely receptionist and lovely plumber.
Reply from Tamara
Hi Karen! Thank you so much for taking the time to leave such a wonderful review. It was a pleasure assisting you and making sure everything was organised as smoothly as possible for you and your mother, we really glad the communication and timing helped on the day. We’re also so pleased to hear that we were able to get everything sorted efficiently and take care of those additional items for you. We pride ourselves on effective communication and customer service, so it’s great to know that came through in your experience. We truly appreciate your support, and if you ever need us again, please don’t hesitate to reach out. Thank you again, Tamara & Ben!
I had Josh change my cistern and isolation valve. Josh was great! Kind, considerate,clean, and a skilled plumber! Highly recommend the man!
Reply from Josh
Hi Lydia thanks so much for the review, glad I could freshen up your cistern and run you through possible ideas for the future. Thanks Josh
I had a leak in my toilet/water closet that was driving me crazy. Jack from Fix It Right Plumbing came out, found the issue immediately, and had it fixed in no time. Fast, professional, and left everything spotless. Highly recommend Jack if you need a reliable plumber.
Reply from Jack
Hey guys a huge thank you for using our service and for leaving a great review. I'm glad we could get that leaking toilet fixed before it got worst in the garage. Say thanks to your neighbour for recommending our company we love to hear it. Jack
Mitch was great. Gave me all the options Was patient and considerate of the dogs ensuring they didn’t get out. Let me know when he was going down the street to get anything he needed. Left the house and garden clean. Thanks heaps mate. Great service. Great customer care and I’m loving my new loo
Reply from Fix-It Right
Hi Tanya, thanks for taking to time to leave some great feedback. I’m glad we could get your toilet back up and running and I loved meeting the doggos! If you ever have any future plumbing needs feel free to reach out. Thanks again, Mitch!
I’ve been using Fix it Right since moving to Geelong 3 years ago. Every time the staff are professional and extremely efficient. Brady has been a superstar and fixed my toilet, taps and explained everything to me in a way I could understand. Thank you Brady, 5 stars!!
Reply from Brady
Hey Miranda, thank you so much for leaving this amazing feedback! I’m glad that you’re happy with my service, and the advice i gave to you. I hope you enjoy your new new tap ware and toilet suite If there are any other problems please don’t hesitate to give us a call we’re here to help. Thanks again for choosing fix it right plumbing Brady
Had a man by the name of Brady who replaced our toilet and plumbing, very professional, polite and respectful, would recommend him and the companies services to anyone.
Reply from Brady
Hey Jason, thank you so much for leaving this amazing feedback! I’m glad that you’re happy with my service, and the advice i gave to you. If there are any other problems please don’t hesitate to give us a call we’re here to help. Thanks again for choosing fix it right plumbing Brady
Ben has just finished sorting out my cistern and water heater issues and I am both grateful and impressed. He kept me informed about his times of arrival and what he would do and how and what it would cost. He did an excellent job and cleaned as he finished each task. I will certainly be recommending Ben and Fix It Right to everyone, it was so refreshing to have a pleasant and knowledgeable tradesperson/plumber who actually did exactly what he had explained he would do originally. If you're looking for a plumber go straight to these guys for an excellent job, excellent price and excellent outcome. Thank you Ben. 😃 and Fix It Right ✅️
Reply from Fix-It Right
Thank you for taking the time to leave such amazing feedback I'm glad I was able to help get those issues sorted for you. If you ever need help again don't hesitate to get in touch. Thanks again, Ben
Lauren was highly professional and personable over the phone. She provided a detailed overview of the plumbing company’s services and the procedures involved in attending to my plumbing concerns. Also, not having a call-out fee, should be a huge attraction for potential customers; we can focus on paying for the actual services rendered. I will post a follow-up review once the plumber has addressed the specific issues. UPDATE: FIRP's office contacted me on the agreed date to inform me of the plumber's ETA and to confirm my availability. They also sent me a photo of the designated plumber with a short bio (nice touch as it humanises the business-customer relationship). Blaze (from the Canberra office) assessed my specific plumbing issue. He also enquired about the various plumbing outlets throughout my home (e.g. bathrooms, toilets, taps and outdoor (garden) hoses. He provided detailed costs for replacement/servicing. I chose the option for my immediate needs only and there was no hard sell/pressure from Blaze. He further emailed the various quotes, if I wished to proceed at a future date. Blaze replaced the water cistern and pleasingly, also cleaned up his work area. Overall, an extremely pleasant experience and outcome, from my first contact with FIRP to the conclusion of the task.
Reply from Lauren
Thank you for the wonderful shoutout Richard! I am thrilled you had a great experience on the phone, and I appreciate that you took the time to leave a review. Lauren
Gerry and Blaze were bloody brilliant . Took their time to totally analyse the issues that we have lived with for over five years and resolved everything that previous plumber’s did not. We have hot water everywhere like never before and fully flushing toilets . Plus they are wonderful ppl that explained everything along the way so the costs weren’t a shock . Plus my dogs liked them and they liked my dogs that says a lot !!!! Excellent in every way .
Reply from Fix-It Right
Hey Linda, Thank you heaps for a great review, we’re very glad we could help out in such a pinch! Gerry and I will be taking that glass of wine next time Cheers Blaze
Lachie was really helpful and fixed my toilet on the same day, as well as some other maintenance items. Really happy with the service and outcome, i had a different plumber try and fix it and they failed and never got back to me.
Reply from Lachie
Hey Jack, thanks heaps for the kind words! Glad I could fix your plumbing issues, especially that tricky toilet! If you need any plumbing to be done in the future don't hesitate to reach out. Thanks Lachie
My toilet was leaking I went online yesterday to book an appointment Jared arrived before 0900 this morning Very polite Explained everything ,my options Then completed the work very quickly Left no mess Will definitely use again if in need of a plumber
Reply from Jared
Hi Cath thank you for the fantastic feedback. I'm glad we were able to provide an effective and efficient service and that we could resolve your toilet issue for you. Thanks, Jared
We had a toilet leak today and phoned Fix It Right Plumbing who initially installed new plumbing fittings for us we were so happy with their work, we called them agaon. I cant speak highly enough about Jarryd who attended today and fixed our leaking toilet very fast and informative. Jarryd showed us a photo of where the leak was. Fix It Right Plumbing are very professional plumbing company the office staff kept informed via email we even got a photo of our Tradesman in the email. We where also given an ETA and a phone call 30 minutes prior to arrival. So no having to wait around all day, cant get better than that. Very happy with their service and highly recommend Fix It Right Plumbing. They will be our GO TO PLUMBER for any future needs. If i could give 10 stars u would. ONCE AGAIN HIGHLY RECOMMENDED.
Reply from Jarryd
Hi Lyn, Thank you so much for taking the time to leave such an amazing review and for choosing Fix It Right Plumbing again. it really means a lot to us.I’m glad I was able to attend promptly and get your leaking toilet fixed quickly. Being able to clearly show and explain where the issue was is something I always aim to do, so I’m really pleased you found that helpful.It’s also great to hear the communication from our office team, including the ETA updates and pre-arrival call, made the process smooth and stress-free. We pride ourselves on keeping our customers informed every step of the way.Your kind words and recommendation truly mean a lot, and we’re honoured to be your go-to plumber for the future. Thanks again for the support. if you ever need anything, we’re only a phone call away. Kind regards, Jarryd Fix It Right Plumbing
I'm pretty satisfied with the plumbing service overall. Heath did an amazing job replacing my in-wall toilet with a regular one. The workmanship was excellent and the installation price was reasonable. Jack also did a great job replacing the valve on the other toilet and installing a water pressure regulator. Everything was done professionally and works well. The only downside was that the price of the valve and the water pressure regulator was higher than I expected. Overall, a reliable service with skilled plumbers. I'd recommend them.
Reply from Fix-It Right
Thank you for taking the time to leave such a detailed review, we really appreciate it. We’re glad to hear you were happy with the work Heath and I carried out. Heath will be pleased to know you were satisfied with the workmanship and installation, and i will appreciate the feedback on the valve replacement and pressure regulator. We also appreciate your honest comments regarding pricing. Your feedback helps us continue to improve our service and ensure we’re always providing the best possible value. Thanks again for choosing us, and for the recommendation. We’d be more than happy to help you again in the future.
Great work from Brady, had a leaking toilet a few weeks back, and did a good job fixing it and got out quickly. Would recommend if in Geelong area
Reply from Brady
Hey Jack, thank you so much for leaving this amazing feedback! I’m glad that you’re happy with my service, and the advice i gave to you. If there are any other problems please don’t hesitate to give us a call we’re here to help. Thanks again for choosing fix it right plumbing Brady
So happy with Jarryd who was able to turn up same day when our toilet broke only a few days out from Christmas. Jarryd was knowledge, friendly, and professional. No hesitation in recommending these guys if you need a plumber. Thanks team 🙏🏼👍🏼
Reply from Fix-It Right
Hey Sharon, thank you so much for leaving such a great review. We really do appreciate you using fix it right plumbing to get your toilet sorted. I’m really glad that we could do it in a cost-effective and quick manner to take that stress away from you if there’s anything else that you need, please let me know and good luck with the restoration of the gypsy moth Thanks Jared
I had Conrad from Fix it right plumbing come out today to help me with my leaking toilet 🚽. He explained everything about what was involved and was upfront with the cost. He did a great job fixing my toilet. I would definitely use fix it right again with Conrad coming back to my home 🏡. Thankyou so much for your help. I highly recommend fix it right plumbing 🪠.
Reply from Fix-It Right
Thank you so much Katrina! It means a lot knowing that you are happy with how I go about my job and that you notice the effort I go to. I really appreciate this fantastic review and I hope you and your family are well and had a great new years!
Conrad, I thank you for your superlative superior service this afternoon. Appreciated your attention to detail in fixing my toilet, its pan, its seat. And for proving to be a perfectionist: someone after my own heart. Vielen Dank! .
Reply from Conrad
Danke Viktoria! I appreciate you noticing how I like my work to be perfect and I’m glad you enjoyed the service. I’ll be practising my German for next time I see you. Cheers Conrad
Brady did a brilliant job with the diagnosis and repair of a difficult blocked and broken sewer outfall line that had been damaged during a tree removal and an extensive root system . Also replaced two faulty cisterns while he was here - great job!
Reply from Brady
Hey Alan, thank you so much for leaving this amazing feedback! I’m glad that you’re happy with my service, and the advice that I gave to put you in the right direction. It certainly was a difficult blockage but we got there in the end and I’m glad everything is now all sorted! If there are any other problems please don’t hesitate to give us a call we’re here to help. Thanks again for choosing Fix It Right Plumbing Brady
So the bad day never comes
The cheapest toilet repair is the one done before the water bill shows it. If a toilet starts running, even a little, get onto it: a running cistern puts water down the drain all day and all night. And if your water pressure is high, a pressure limiting valve protects every cistern, tap and fitting in the house. Fix-It Right Care Plan members get a home safety inspection of their plumbing every year, and that's a good time to have it all looked at.
Straight answers, no runaround
Water is getting out of the cistern into the bowl, usually past a worn washer or a valve that isn't shutting off, so the cistern keeps topping itself up. Put a few drops of food colouring in the cistern and don't flush: if it shows up in the bowl, that's your leak.
It can be. A slow trickle adds up over a day and a night, and a toilet that's really running can put a lot of water down the drain without you noticing until the bill arrives.
Usually the seal between the pan and the drain has failed, or the connection behind the pan is leaking. The fix is to lift the pan and reseat it on a new seal. Left alone, it can damage the floor underneath.
If it's leaking onto the floor, yes. Turn the small tap on the wall behind the toilet clockwise until it stops, and the cistern won't refill. Then call us.
Often it's the water pressure. If it's too high, the parts in your cistern wear out early, and a new part goes the same way. We'll check your pressure and tell you honestly whether it needs bringing down.
Flush and listen. The cistern should fill and go quiet within a couple of minutes. A hiss that never stops, or a trickle in the bowl, is water going down the drain all day. Our home plumbing inspection checklist has that check and fifteen others you can run yourself.
This comes with every job we do
$0 call-out. We come out and look things over. If you don't go ahead, you don't pay.
Three repair options. The first gets you out of trouble, the last takes care of everything the whole-home check found, and there's one in between. All of them are proper fixes.
Fixed For Good. Done properly the first time, triple tested before we leave, and backed by a 10-year workmanship warranty.
12 months, no interest, nothing to pay
Get it fixed today, on any job, and make your first payment in a year. It's there because a burst pipe doesn't wait for payday, and neither should the repair.
See how it works*Eligible jobs. Terms, conditions and credit approval apply.
The plumber who comes out and works out what's wrong is the one who fixes it, and they stay with your job from start to finish until it's done properly, top to bottom. We don't send one person to look and another to do the work, and we never pull your plumber off your job to chase the next call. Not many plumbing companies anywhere are that strict about it, and it's why the job gets done right the first time.
Rough day? A real plumber is a tap away.
