(Sewer or Storm water problem? Gurgling in toilets or showers? Sewerage discharge inside/outside your home? Flooding when it rains? Sink or dishwasher? How long has this been happening?)
(Is your problem hidden or visible? How long has this been happening?)
(Is your Gas turned off at the meter? Is the leak an appliance? Where do you smell gas? How long has this been happening?)
(Do you have hot water now? Gas or Electric? How old is the unit?)
(Can you still use the toilet? Is this your only toilet?)
(Can you still use the tap? Have you turned your water off?)