Your professional
plumber Chirnside Park

5.0 out of 5 stars

review from:

James provided a professional and very informative assessment with respect to our hot water supply. Explained all options - fully costed in detail - and provided an opinion that considered us, our short and long term considerations. Plus the dog liked him! Would recommend!! Thank you 😊

Response from Fix It Right Plumbing
Thanks Simon for your kind Review. James tries his hardest to give you a detailed understanding of what hot water system you have, and what options are available for you to fix it. I'm glad you were able to make an informed decision with James' advice. If you (or you dog) need any further assistance in future please do not hesitate to call 🙂

5.0 out of 5 stars

review from:

Great service - friendly and efficient office staff, confirmed start time and Jason arrived on time. Identified source of leaking pipe and provided a cost effective solution to fix it after discussing alternatives. Jason worked hard and non stop to ensure job was finished in the one day. Cleaned up and made garden good where trench was dug. Excellent service and would not hesitate to recommend Fix It Right Plumbing. Total Care membership is a good deal.

Response from Fix It Right Plumbing
Hi Mark, Thanks for taking the time to give us your review. We are glad that Jason was able to help you with your hidden leak, and he was able to find the most cost effective solution for you. He does do a good job of keeping his work tidy so that your decking and garden area was maintained as much as possible. We hope that your new water line is long lasting and prevents any further leaks in future. Thanks again ☺

4.0 out of 5 stars

review from:

On return home after a few weeks of leave I found the gas heater can't be relighted probably because i turned off the gas and the power supply or the unit being aged as it is a 1997 module. I found this local plumbing service on Google, read their history, testimonial etc then gave them a call on Monday morning. Surprisingly, I was assigned Chris to provide service on the same day. This was much quicker than I expected as I was thinking of days before anyone is free to come in. Chris called 1/2 before due to come in then he turned up on time. He listened carefully to what I have done so far and my intention on how it to be fixed if feasible. He was calm and patient as he took time to go through the procedures and potential costs one item by one item to seek consent from me before carrying out any work. He also offered all possible options with costs for me to consider and allow me to choose the one most suitable to my financial affordability and current needs without pushing to have a decision made. He carried out the work in a professional manner. After successfully changing the parts and relighting the gas heater, he checked, triple checked the pilot light while making adjustment time and time again to ensure the flame is not too small to flame out again or too much to consume extra gas unnecessarily. He was conscientious to his work and responsible for his customer to the best of his ability. In the end, he offered a courtesy check for in-house plumbing for potential issues. I was impressed with his professionalism throughout the whole process and I felt being looked after with my plumbing needs, although I have to say that the service cost works out quite dear. To be honest, I'd rather do so when someone like Chris who would put in real effort striving to repair the unit which was my preference, than getting someone or another company who just want to sell a new heater without even be willing to give it a go to fix in the first place. I highly recommend their quality services to cater for people's home plumbing needs. Keep up your great work.

Response from Fix It Right Plumbing
Thankyou so much Eric for your review of Chris and his effort to get your hot water system back up and running. If you need any help in future, please do not hesitate to contact us again.

5.0 out of 5 stars

review from:

Great service, they have been very patient when they explained the situation of my house and water, the plumber really knew what he is doing and knew what I really need and sorted my whole house water leaking problem, great work, keep it up

Response from Fix It Right Plumbing
Thankyou Johnson Tam for your review and feedback. We strive to give constructive and professional plumbing assistance and we are so glad that you received a great service.

5.0 out of 5 stars

review from:

I highly recommend Fix It Right Plumbing. Raquel and Shenae were so helpful when I contacted them and outlined how Fix It Right manage call outs and proceeding with a job - which was such peace of mind for me. Onsite, Jeremy let me know what was happening every step of the way. He was professional, approachable and has such a great way of helping you understand what can be a daunting situation. Thank you team Fix It Right!

Response from Fix It Right Plumbing
Thankyou so much Marcelle in providing us with such a lovely review- especially to the behind the scenes office ladies Shenae and Raquel as they do try their hardest to do the best they can for our customers. If there is anything you need in future please let our team know

5.0 out of 5 stars

review from:

The team at Fix it Right Plumbing we’re great. I needed work done soon and as they promised, once a booking was free, I was contacted immediately. I was very impressed with the high standard of their plumber, Jason, who took time to answer my questions and concerns and offered options as a solution. Once the work was done, he gave me a summary and what I need to action every 6 months. I was very happy with the level of care, solution and price!!! I would highly recommend this company. Thanks Jason, I appreciate your hard work!

Response from Fix It Right Plumbing
Thankyou Michael for taking the time to give your feedback- Jason strives to do the best he can for his customers and its great that we get your feedback about their level of service they are giving. It's also great to know that we fit you in immediately. Thanks again for your review.

5.0 out of 5 stars

review from:

James inspired confidence the minute he arrived. Found the source of my leak in literally minutes and immediately proceeded to remedy it. I then decided to get him to replace all the taps, toilet cisterns etc. in my house. Not the smartest move on my part - without getting 3 quotes etc but I was more than happy with the work. Not the cheapest but James delivered in spades and I do value the peace of mind he and his organisation offer. I have no hesitation in recommending James to anyone looking for great service and I already have. Now if only they can give me an invoice with the correct brand names for the taps, cisterns etc.!!!

Response from Fix It Right Plumbing
Thanks for such lovely feedback about James Allen. It is so good to hear that you got all the plumbing issues fixed in your home. We pride ourselves in providing options that will last the distance to give you the best value for money and in the unlikely event that something does go wrong you are covered by our warranty too. While getting three quotes does help you compare prices it often does not show you the type of company you are dealing with, so please sleep easy you made the right choice choosing us. The invoice should have been rectified by now and you should have a copy for your records. Please let us know if there is anything else you need

5.0 out of 5 stars

review from:

In my case same day promt service. Friendly staff who explained what they were doing. Very happy with the work performed and definitely would recommend them.

Response from Fix It Right Plumbing
Thankyou Colin for your feedback- great to know you were looked after and seen to on the same day. We appreciate the time you have taken out to give us a review.

5.0 out of 5 stars

review from:

Professional service and they did the job efficiently.

Response from Fix It Right Plumbing
Thankyou Dongkai for your review, and hope you were satisfied with our job quality and service.

1.0 out of 5 stars

review from:

You cannot claim to be a leak detection specialist through wording on your website then have less of an idea about an issue than the person with the problem. Waste of time.

Response from Fix It Right Plumbing
Thanks for your feedback P Seid. I can assure you that jason (The plumber who attended your home) is qualified and well trained in leak detection and completes complex leak detection tasks every day of the week. He arrived at your home and was extremely well equiped, and trained on the best and most elaborate testing equipment there is available. I have spoken to Jason and he advised there was a communication breakdown onsite and for the part that we might have played in that I do apologise. Jason is a great listener and is always looking to help and he always tries to get to the bottom of a problem right from the start. Apologies that we could not help this time