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Thankyou to James for coming this morning and repairing our leak issue. Prompt, efficient and excellent service. Also thankyou to Shenae for her help. High recommend Fix it Right Plumbing.
Response from Fix It Right Plumbing
Thanks Leanne for your review and kind words. James is a very experienced plumber who takes pride in his professionalism and is a super friendly guy. We're so pleased to hear he did a top job fixing your leak issue. It is also great to hear Shenae was able to help too. Shenae is our resident customer service representative and does a wonderful job. We're here for you any time you need. Stay safe and thanks again, Claire
Arron conducted a number of tests over two days in order to find the exact source of our mystery water leak. He was able to pinpoint the exact location of the leak underneath our concrete driveway. He cut a very neat and small hole (about 50 x 50cm) in our driveway and found the pinhole-sized leak in the copper pipe and repaired it. He said it looked like it had been leaking for quite some time but because of where it was and its size, it had made it difficult to find. Arron also checked all the internal taps inside the house, and cleaned the tap filters which were dirty and fixed the water pressure issue in our en-suite shower which has made my husband very happy! This was all done at no additional charge. Whilst here, we asked Arron if he could also check our stormwater pipes. Arron put his camera and water jets down the pipes and discovered that we had a major blockage in one of our stormwater pipes just near our boundary under our front lawn. He returned a few days later. He dug a small 1m deep hole in our clay soil to expose the stormwater inspection pipe and junction where the blockage was and tried to blast it with jets but it wouldn’t budge. He managed to get a camera down past a tight tangle of tree roots and discovered that there was not only tree roots blocking the pipe but also the remains of a soccer ball, a tennis ball, a rubber ball and a spiky dog ball! Unfortunately, they were about 500mm past our boundary, but still technically in our pipe, so our problem. After discussions with some of his colleagues about how best to tackle it without having to involve the local council, it was decided that a much larger hole would be needed to get better access to the pipe on our side, to try and pull the balls out and then replace the pipe which was damaged and leaking. Some reinforcement arrived with the boss, Richard, driving from Carrum Downs to Werribee with a small bobcat digger. Richard and his digger made quick work on the hole and Arron was thankfully able to reach down into the pipe and remove all the balls and clear the pipe. Whilst Arron was doing this, Richard raced down to buy some additional supplies needed to repair the pipe and also a concrete sewer inspection pipe surround cover to put over the stormwater inspection pipe in the front lawn. When he returned, my husband mentioned that he had been looking at getting one of the concrete surrounds for sewerage inspection point in the back yard, so Richard jumped back in his van and raced back down to buy another one and when we asked how much it was, we were told there was no charge. Arron then replaced and repaired the stormwater pipe and then he and Richard filled the hole back in and cleaned up the area as best they could, which was tricky being sticky clay soil! We were very impressed with both Arron & Richard’s professionalism. They both followed Covid-19 Safety measures with mask-wearing and social distancing and Arron even offered hand sanitizer. Arron was very knowledgeable and was always polite and friendly. He provided a courteous phone call or text prior to arriving each day and was either early or right on time. He was also very tidy and clean and explained every step of the process, including costs involved and options for what turned out to be two very tricky issues and a huge 3-day effort. We would not hesitate to recommend the services of Arron and Fix It Right Plumbing and will definitely be using them for any future plumbing services we may require in the future. The professionalism displayed as well as attention to detail and customer satisfaction was second to none.
Response from Fix It Right Plumbing
Thank you for your stella Review Kelly! Sounds like you had a doozy of a problem. Arron is super professional, patient and very good at what he does. We're thrilled he was able to get to the root of the problem for you. Arron is a star!
Sounds like Richie was able to lend a helping hand too which is great. We often need to work as a team on jobs and sounds like you had a wonderful experience with them both. Richie has a wealth of knowledge in the plumbing field and his attention to detail really holds our team to account ensuring that our customers receive the best possible experience. Please reach out again in the future whenever you need. Cheers, Claire
Dave from Fix it He has done a great job. Reasonable price Job done professionally 15 years warranty I would be happy to give 6 stars Many thanks to you mate^^
Response from Fix It Right Plumbing
Thank you so much for taking the time to write a wonderful review! Dave is great at what he does and a true professional! We're so glad he could help get your problem sorted. The 15 year warranty is standard on all of our workmanship and aims to give piece of mind. Stay safe and well during these unusual times. Cheers, Claire
Excellent service! Made an online booking the night before at 8pm about a suspect water leaking and got call back within 5mins to confirm my details. Had Dave came in this morning with professional presentation, fully geared. Dave was polite and pleasant to deal with, he explained the process patiently prior of work and answered every questions I had asked. The leak spot was located after he ran back and forth of the house, definitely not a easy one and wouldn’t be able to spot it without his knowledge and equipment. Dave explained the cause of the leaking and helped fix it in a professional approach. Most importantly I believe the service was charged in a very reasonable price. If I am ever have a leak again, FINGERS CROSSED, I’ll be calling Dave.
Response from Fix It Right Plumbing
Thanks for your wonderful review Ryan. Sounds like Dave was busy getting to the bottom of your water leak. Dave is very professional and a valued member of our team. It's great to hear he took his time to explain the cause of the problem and fix it so promptly. Dave is a champ and we're not surprised to hear he did a top job but super glad you were really satisfied 🙂 Thanks again, Claire
Aaron was very knowledgeable and professional. He took the time to thoroughly explain the plumbing issues we had and the options available to rectify them. He was able to come back the very next day to complete the works. Highly recommend.
Response from Fix It Right Plumbing
Thanks Thalia for your great review. It was actually Adam that completed your job :). Adam is very knowledgeable and very capable. We are thrilled to hear you enjoyed his service and we are glad to hear you got your drain sorted once an for all. Thanks heaps for taking the time to share your experience Thalia 🙂
Dave did an excellent job on a gas leaking heater that was pretty major.. he was friendly with great communication and a pleasure to deal with , kept me informed of the whole process and can't recommend him enough ..also very professional with dealing with our difficult landlord. thank you to the girl reception for a prompt response. Fix it right plumbing are a great service , being a trade myself they are excellent at what they do .. Thanks Michael.
Response from Fix It Right Plumbing
Michael thats wonderful feedback for Dave and Shenae an we are especially grateful that you are a tradie yourself and understand the challenges we all face (Especially in these trying times). Michael thank you so very much for taking the time to share you experience, the whole team is thrilled with your comments. Thank you and stay safe
plumber James was very professional, arrived in time asked what needed to be done, gave me a reasonable price, during his work I asked him what seems to be the problem with my kitchen sink that is not draining properly, he actually checked it, used a hose with a camera went to his vehicle grabbed a bottle of chemical poured it and run hot water in it until the partial blockage was removed, all this for free. But of course I paid for the toilet installations. Thanks James.
Response from Fix It Right Plumbing
Seve James loves to go over and above for all is customers (As you can probably read from all his really great reviews on here) and we are glad to hear your job was no exception. So glad you could get all your issues sorted in the one trip (Hopefully it can make the lockdown a little more bearable for you). Stay safe Seve and thanks again for your feedbac
I had a gas leak at my home. Its a rental property. My last gas bill was double what it normally is for no apparent reason. The landlord / agent refused to send anyone out. I called Fix it Right. Brendan and Adam were fantastic. They were polite and friendly. They were on time. They spent about two hours testing the pipes and they found the leak in the stove / cooktop. They explained everything in a way that was easy to understand. The landlord eventually sent their own plumber out and he spent five minutes and said he couldn't find anything. He was using antiquated equipment whereas Brendan and Adam had all the latest gear. It just goes to show. Don't use an inferior plumber. Its just not worth it when it comes to safety. I'm still fighting with the landlord, but atleast I can sleep at night knowing the leak has been fixed. Thanks Adam and Brendan
Response from Fix It Right Plumbing
Campbell thank you very much for your awesome review. It is our goal to make sure we get to the bottom of every issue that we attend to, an we are glad to hear your gas line leak was no exception. Brendan and Adam are both great plumbers and really great to deal with too. Please let us know if there is any supporting documents you need to help you with your dealings with your landlord. We helped other clients of ours in the past with this sort of thing so it's trouble for us. Thanks again for your review Campbell very much appreciated
I cannot recommend this service enough. My initial issue was a blocked drain in my laundry - I made contact on the Saturday morning and had a plumber at my place Monday morning - not only was Brendan on time, he was early! Brendan was super friendly and professional. I am pretty clueless when it comes to plumbing so he was great in explaining and showing me the issues he uncovered along the way. It ended up being a big job that took three days, but it was all clearly explained and I was shown the updates along the way. Everything was clearly priced because it was an expensive job, so I was given options about what I wanted to do and not pressured into anything I was not able to pay for etc. Brendan was super professional and cleaned up along the way, which I am also extremely grateful for. I highly recommend Fix It Right Plumbing service - from the first phone call to the completion of the job, all the service was above and beyond. Five Stars +++++!
Response from Fix It Right Plumbing
Pen your feedback is simply outstanding! The whole team is thrilled that you were able to share your story and that you really enjoyed our service. Thank you so much for taking the time to go into detail exactly what you experienced when you called and the result you ended up with. We are all very greatful. Thank you and stay safe
Dave helped us recommend and install a new hot water system to replace our old one. He was terrific - polite, timely, clear, and gave us great advice on which system to use. We couldn't be happier with our new system. Definitely recommend this company to everyone who needs a plumber!
Response from Fix It Right Plumbing
Thanks soo much Ernest for your great review of ave an great to hear about your new Rinnai hot water system. Dave is awesome an will always spend the extra time with you to make sure you choose the right hot water system to suit your needs now an in the future too. Thanks heaps for leaving us your feeback, we really appreciate it. Stay safe over the coming weeks, we are still available if you have any other issues around your home through the 6 week lock down. Thanks Ernest
If you live in McKellar or the surrounding suburbs, we've got you covered
Not only do we service the homes and businesses in McKellar, but we also service the surrounding suburbs as well. If you are looking for a plumber Florey, plumber Page, plumber Belconnen, plumber Lawson, plumber Kaleen or plumber Giralang, Fix It Right Plumbing can get your home or business back up and running again fast
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