Your bad day stops here.
Sound familiar? It's fixable.
Water coming through a ceiling, pooling under the floor, running down a wall, and every minute it's doing more damage. It's the kind of thing that makes your stomach drop, because you don't know how bad it already is behind what you can see.
First thing: turn your water off at the meter. Then call us. We'll find exactly where it's coming from, even hidden in a wall or under a slab, and sort out why it went so it doesn't happen again.
Turns out filming a job takes longer than doing the job.
Film coming soonFixed for good, not fixed for now
A pipe doesn't burst for no reason. It's rusted through from the inside, the water pressure in the house is too high, a root has crushed it, the ground has moved, or it froze. Patch the hole and leave the reason, and the next weak spot is already on its way. So we do both: we stop the water and repair the burst properly, then we find out why it went and deal with that too, whether it's a pressure limiting valve or replacing pipes that are past it. Fixed for good, not fixed for now.
Not sure? Your plumber will tell you on the day.
Some bursts announce themselves: water spraying in the garden, a puddle that won't drain, a ceiling dripping. Others hide. A pipe under a slab or inside a wall can leak for weeks before you see it, and the signs are quieter: a water bill that's jumped, the sound of running water when every tap is off, a damp patch on a wall or floor, or the water meter still turning with everything shut. Either way, turn the water off at the meter and call us. If you can see it, we'll go straight to it. If you can't, our leak detection team will find it.
Knowing why is how it stays fixed
Most bursts have one of five causes. Old galvanised steel pipes rust from the inside until the wall is paper thin. Water pressure that's too high puts every pipe, joint and tap under constant strain, and the weakest one gives first. Tree roots wrap around and crush pipes in the yard. Ground movement, from dry summers, wet winters or building work nearby, cracks pipes and pulls joints apart. And in Canberra and Ballarat winters, water left in an exposed pipe can freeze and split it.
Here's the part that matters: those causes don't stop at one pipe. If one length of galvanised has rusted through, the rest of it is the same age. If your pressure is too high, it's too high everywhere. That's why we always look at why yours burst, not just where.
Real method, not guesswork
Water off first. Before anything else, we make sure the water is off and the damage has stopped spreading. If you couldn't find your meter, we'll show you where it is so you know next time. And you'll know the price of the first step before we touch a thing.
We find exactly where it is. If the burst is in plain sight, we go straight to it. If it's hidden under a slab or inside a wall, our leak detection team pinpoints it first, so we open up the smallest area possible instead of guessing.
We fix it properly. The damaged section is cut out and replaced, not taped or clamped and left for next time.
We find out why it burst. We check your water pressure and the age and condition of your pipes, and we show you what we find.
We stop it happening again. If the pressure is too high, a pressure limiting valve protects every pipe and tap in the house. If the pipes are past it, we'll show you and price replacing them.
A report for your insurer. If there's damage to claim, we'll give you a report with photos, the cause and what we did.
Through all of it, you only ever face one decision at a time. You'll know what the next step costs before it starts, and nothing proceeds until you're ready.
Three repair options, in writing, before we start
Our rule is a simple one: we only recommend work you'll benefit from. If the burst was a one-off, from a root or a knock, we'll repair it and that's the end of it. If your pressure is too high, we'll show you the reading and recommend a pressure limiting valve, because it protects every pipe, joint and tap in the house. And if your pipes are old galvanised that's rusting from the inside, we'll show you a cut section and tell you honestly that more bursts are coming, then price re-piping with new copper or PEX, whole house or the worst sections first. If we've noticed something else along the way, we'll show you that too: priced, in priority order, your call at your pace.
Real prices, in writing, before we touch a thing
Fixing the burst and fixing the reason it burst are two different decisions, and we price them that way: you'll never get one blurred quote covering the repair, a pressure limiting valve and re-piping. Finding a hidden leak is priced before it starts too. Every price is agreed before work starts.
If the burst has damaged your home, your insurance may cover the damage. We'll give you a report with photos, the cause and what we did, so your claim has what it needs. And if the repair has landed at a bad time, Fix-It Now - Pay Later gives you 12 months with no interest and no repayments.
What things cost and where the money goes is all on one page: What it costs
Straight off our plumbers' phones. Not stock photos.
November 2026
Burst hot water line on the roof
October 2026
Burst Water Pipe in Front Yard
October 2026
Burst water pipe near the meter
October 2026
Rattling pipes and a new pressure regulator
October 2026
Leaking meter coupling and basin mixer replaced
September 2026
Burst Copper Water Pipe Repair
September 2026
Burst toilet flexible hose flood
September 2026
Burst Water Pipe Repair in Front Yard
August 2026
Split evaporative cooler line in the roof
July 2026
Burst underground water pipe replacement
July 2026
Replacing a Burst Water Service Pipe
July 2026
Burst copper water pipe repair
July 2026
Burst water pipe repair in the subfloor
June 2026
Repairing a broken pipe under the house
April 2026
Burst pool water pipe repair
March 2026
Burst water pipe repair near the meter
March 2026
Burst water pipe repair and kitchen plumbing
January 2026
Burst water pipes and pressure valve fix
Real customers, in their own words
Had Nick come and fix a leaking water pipe. Did an amazing job. Would recommend this company very much
Reply from Fix-It Right
Thanks Andrew means a lot thank you! I am so glad the leak is all fixed! Please reach out if we can help with anything in the future! Thanks again, Nick!
Jared was amazing. Was able to explain the damage to my pipes and promptly fix it ☺️
Reply from Jared
Hi Shantelle, thank you for the review! I'm happy we were able to diagnose and repair your sewer issues. Don't hesitate to call us for future needs. Thanks, Jared
Excellent service! The team quickly fixed our water leak and also installed a new hot water system. They were efficient, professional, and left everything clean and tidy. Great work and communication throughout. Highly recommended!
Reply from Gerry
Thanks so much for the awesome review! We’re glad we could get the leak sorted and have your new hot water system up and running. We really appreciate the kind words about our team and communication. Thanks again for choosing us! We’re always here if you need anything in the future! Gerry
Two quite separate leaks in the body corporate pipes, were detected and completely fixed. The first by Ben and the second by Conrad - both lovely guys as well as being good at their jobs. Conrad also did a great job updating some of our internal plumbing. Happy to recommend the company and the individuals.
Reply from Conrad
Thanks so much, Tom! Really appreciate you taking the time to leave us a review. I’m glad Ben and I could get those leaks sorted and help with the plumbing updates as well. Thanks again for your kind words and recommendation! It was a pleasure helping out! Cheers, Conrad & Ben
Jared came around to fix a leak at the pressure regulator valve. He did a great job with thorough explanation and service. Highly recommended!!
Reply from Jared
Hi Tien, thank you for the review and I'm happy our services were to your satisfaction. If you need us in the future please don't hesitate too call! Thanks, Jared
I have used fixitright twice in the past couple of months. They came promptly and fixed the issues one gas related and the other a broken water pipe. Both tradesmen were friendly, kept me informed about progress and solved the issues in a timely fashion. I would recommend them.
Reply from Jack and Mitch
Hi Terry, thank you so much for the kind words! We really appreciate you choosing us again and are glad we could help with both the gas and water pipe issues. It’s great to hear the team kept you informed and got everything sorted quickly! Please don't hesitate to reach out in the future! Jack & Mitch
Had Jack come out straight away to fix a burst water pipe. Up front quote with other recommendations of work to complete before proceeding with his service. He did a great job replacing all other flexi pipes, taps and change of deteriorating hot water service. Professional and punctual. Recommend Fix It Right Plumbing
Reply from Jack
Hey Tim, thanks for the great 5-star review! It was a pleasure replacing all your flexi hoses to prevent any future flooding. We always aim to get everything done properly the first time, so you can focus on more important things. Jack
Had Jack come out straight away to fix aburst water pipe. Did a great job replacing all other flexi pipes, taps and change of water service. Professional and punctual. Recommend
Reply from Fix-It Right
Hey Tim, thanks for the great 5-star review! It was a pleasure replacing all your flexi hoses to prevent any future flooding. We always aim to get everything done properly the first time, so you can focus on more important things. Jack
Highly recommend Fix It Right Plumbing. I had two underground pipe breaks, and the team handled everything quickly and professionally. They were knowledgeable, friendly, and explained the problem and solution in a very clear and detailed way. On top of that, they kindly installed a tap at no extra charge, which was greatly appreciated. Excellent service from start to finish.
Reply from Fix-It Right
Thanks for the kind words, Dannie! We really appreciate you taking the time to share your experience. We are glad we could get everything sorted quickly and make it an easy process for you. And no stress at all about the tap, always happy to help! If you need anything down the track, just give us a shout. From Josh and Jack Fix It Right Plumbing
Riley, did an excellent job fixing the broken water pipe buried in the ground. He was informative and kept updating me even though I wasn't there. Highly recommended
Reply from Riley
Thanks Pav for the kind words and for trusting me to get the job done in your absence! Glad to get that burst pipe sorted for you. Thanks, Riley.
Happy with Fix it right plumbing I live in St.Leonards, I had a problem with my rusty galvenised pipes & my water was dirty, Jarryd from Fix it right plumbing came had a look, worked out what he had to do than he told me how much it was going to cost, so I agreed, than he did the work. I found he was friendly, after he finished he cleaned up & made sure there were no problems & there was water in all the taps, shower & toilet. There is no charge for coming from Geelong. I will be getting them again & I recommend them.
Best plumbing service ever! Great professional advice, investigation and solution to an unknown irrigation issue outside. Josh cane out within 2 hrs of my call, the admin service was excellent and went the extra mile to check availability. My problem was an emergency following a large leak spring forming a large pool of water. Great attitude. Will hire this plumber for my new kitchen renovation happening in a couple of months. Thank you Josh. Top service.
Reply from Josh
Hi Megan thanks so much for the review! Glad I could point you in the right direction. I look forward to helping you with the kitchen in future. Thanks, Josh
Brady was courteous, prompt and professional when repairing a major storm water problem and rusted gal pipe. Would recommend highly.
Reply from Brady
Hey Cathy, thank you so much for leaving this amazing feedback! I’m glad that you’re happy with my service, and the advice i gave to you. If there are any other problems please don’t hesitate to give us a call we’re here to help. Thanks again for choosing fix it right plumbing Brady
Great company to deal with. Plumber Ben did a fantastic job to identify and fix a myriad of issues with my aged water and gas pipes. He was able to start immediately and completed a big dirty job quickly, keeping me informed of all the issues and costs along the way and also giving me plenty of options and guidance on coming to the best solutions for my needs and budget. Thank you Ben!
Reply from Fix-It Right
Thank you for taking the time to leave a second review I really do appreciate the positive feedback, it was definitely a big day but I'm always happy to help out whenever I can and more then happy to get a bit dirty to fix the issue properly. If you ever need us again don’t hesitate to reach out. Thanks again, Ben
Incredible response time and the detail and contact provided by Conrad was very reassuring. He provided updates throughout the process of replacing a burst pipe and went to the trouble of dealing with Yarra valley water on my behalf. Can’t thank him enough.
Reply from Fix-It Right
Hi Amy, thank you so much for taking the time to leave such a kind review. I really appreciate your feedback and I’m glad I could help make a stressful situation a little easier. Keeping you informed and handling things with Yarra Valley Water was the least I could do. Thanks again for your trust, and please don’t hesitate to reach out if you ever need anything in the future.
Brady attended today to fix a damaged waterpipe. He was very polite and explained things well. His workmanship was first class and he was willing to work in with my needs. He also carried out a thorough examination of all the plumbing at the property.
Reply from Brady
Hey Phillip, thank you so much for leaving this amazing feedback! I’m glad that you’re happy with my service, and the advice i gave to you. Enjoying having your water back on and re installing those weather boards If there are any other problems please don’t hesitate to give us a call we’re here to help. Thanks again for choosing fix it right plumbing Brady
We had a burst pipe. Jack did an excellent job fixing it. He was very professional, patient and polite. Highly recommended his service.
Reply from Fix-It Right
Hey Ginso Thank you for the great review! I’m glad I could help get the burst pipe fixed quickly for you
Fix it right was great in communicating the progress of my appointment and getting someone to attend a burst pipe on the second day of new year. Jack came out and fantastic job in fixing it under the house and also regulating the pressure to prevent pipe bursting again. Well done.
Reply from Jack
Hey Ashok thanks for a great review . My pleasure fixing your burst pipe and sorting out the water pressure issue . Jack
Had a burst hot water pipe inside a wall, called the team at 8:30am, Jared was here at lunch time, quoted a fixed price, done and dusted at 4pm. Great job, looks good, area all cleaned up, couldn't have asked for better
Reply from Jared
Hi Les, thanks for the kind words and I'm so glad we were able to resolve your issues. Thank you for calling fix it right and we look forward to helping you in the future. Thanks, Jared
Sean did great job today to fix my leaking pipe problem. Thanks Sean.
Reply from Fix-It Right
Hey Fang thanks so much for the great review, I’m glad I could help you fix your leaking pipes. Good luck with the rest of the renovations. If you ever have any other future plumbing needs please feel free to reach out. Thanks again Sean
Mitch was able to fix our Stormwater plumbing issues. He came on time, gave very good advice and did a very neat job. We were very happy with his work.
Reply from Mitch
Hi Greg, thanks for taking the time to leave some great feedback. I’m happy we could get your stormwater drain back up and running. If you ever have any future plumbing needs we would love to hear from you again. Thanks, Mitch
We had a leak we couldn't find - looking at the water meter I could see a ton of water being used, but no idea where it was going. Arron and his apprentice came around the next day and tracked it down (under the driveway), then had it fixed and the drive patched by the end of the day - very professional, very thorough, and really hard workers. While Arron was there, he also gave me some advice on getting a separate long-running issue fixed (large amounts of water pooling under the foundations of the house). To fix it Arron and his guys put in an agi drain and a sump pump for us. It took three days underneath the house, and involved digging through lots of rock - hard work! They did a great job, the whole area is now in great shape. I'd definitely recommend these guys - I was impressed with their ability to solve a problem, walk through the options, then deliver on what they said they would.
Reply from Fix-It Right
Hi James, thank you for calling Fix It Right Plumbing to attend to your plumbing issue. It was my absolute pleasure to get the burst pipe under your driveway way fix and also address the flooding issue under your house. It was a hard job but here at Fix it Right we don't shy away from the hard jobs. Thanks you for taking the time to write a fantastic 5 star review I really appreciate the feed back. Please don't hesitate to contact us in the future for any plumbing issue. Kind regards Arron from fix it right plumbing
Arron and Ben provided amazing service and did a terrific, quality job. We had an emergency where a pipe burst in an internal wall, flooding a downstairs room. They kept us informed of the issues, their approach to fixing the problem, and cost estimates in a highly professional way. I would have no hesitation in using them again - great professionalism, workmanship and transparency. Thank you!
Reply from Fix-It Right
Hi Amy, thank you for calling Fix-It Right Plumbing. I am very happy to hear you were happy with our service. We strive to make these situations stress free and provide a high quality service. I was glad we were able to help you resolve the issue. Thank you for taking the time to write a fantastic review. Kind regards, Arron Fix-It Right Plumbing
We had leaking pipe/tap in the kitchen, and we used Fix It Right's online forms to book a request for a plumber to come out urgently. Shanae from FIR was on the phone to me within 5 minutes locking in a time for one of their plumbers to come out to us. Chris came to us at the agreed time, replaced our tap, and also fixed some other plumbing issues we'd been putting off for a while. All in all we were happy with the end result, and felt FIR were very responsive to our needs.
Reply from Fix-It Right
Thanks Brendan for your great review and it is great to hear you booked online with us too. Lots of our customers are using our website for this and it is very convenient. Great news about your tap - we hope it is going well. We'll be sure to pass your comments onto Shenae as well as Chris, they will be really happy to hear it - Thanks again Brendan
So the bad day never comes
The cheapest burst pipe is the one that never happens. A pressure limiting valve is one of the best things you can do for an older home: it takes the strain off every pipe, joint, tap and appliance. Fix-It Right Care Plan members get a home safety inspection every year, which is a good moment to have your pressure checked and your pipes looked at before one lets go.
Straight answers, no runaround
Turn the water off at the meter, usually at the front of the property near the street. Turn the tap clockwise until it stops. Then call us. If water is near power points or lights, keep clear of them.
Our leak detection team pinpoints it before anything is opened up, even under a slab or inside a wall. That means we cut into the smallest area possible, instead of digging around looking for it.
Often the damage the water caused is covered, so check your policy. We'll give you a report with photos, the cause and what we did, so your claim has what it needs.
Usually one of five things: old galvanised pipe rusting through, water pressure that's too high, tree roots, ground movement, or a pipe freezing in a cold snap. We'll find out which, and deal with it so it doesn't happen again.
It's a valve at your meter that keeps the pressure in your house at a safe level. If yours is too high, every pipe, joint and tap is under strain all the time. We'll check your pressure and tell you honestly whether you need one.
This comes with every job we do
$0 call-out. We come out and look things over. If you don't go ahead, you don't pay.
Three repair options. The first gets you out of trouble, the last takes care of everything the whole-home check found, and there's one in between. All of them are proper fixes.
Fixed For Good. Done properly the first time, triple tested before we leave, and backed by a 10-year workmanship warranty.
12 months, no interest, nothing to pay
Get it fixed today, on any job, and make your first payment in a year. It's there because a burst pipe doesn't wait for payday, and neither should the repair.
See how it works*Eligible jobs. Terms, conditions and credit approval apply.
The plumber who comes out and works out what's wrong is the one who fixes it, and they stay with your job from start to finish until it's done properly, top to bottom. We don't send one person to look and another to do the work, and we never pull your plumber off your job to chase the next call. Not many plumbing companies anywhere are that strict about it, and it's why the job gets done right the first time.
Rough day? A real plumber is a tap away.
