Plumber Ocean Grove, Barwon Heads & Point LonsdaleOcean Grove plumbers who make your day better, not worse.

I have had an excellent experience with this service. Jarryd was able to come out on short notice to install a new isolation valve to connect my new fridge to a water supply. He was professional, tidy and explained everything clearly. He also went the extra mile to ensure the fridge was in place after completing the job and tested to ensure it was free from leaks. Great service, transparent pricing and would highly recommend. Thank you! - Nicolette.

Brady did an excellent job after explaining all the work required. Punctual and professional and would happily use him again.

Jared quoted me a reasonable price on fixing a squashed and broken stormwater pipe under my driveway. I saw with my own eyes the state of it through the pipe exploration camera. He warned me up front that the state of pipe upstream was unknown as we couldn't see that far with the camera. Jared did not manipulate or pressure me into going ahead with this high cost work (it was going to be costly whoever did the work). He simply gave me the facts calmly and left it up to me to make a decision in my own time. I asked the order of cost involved if the squashed pipe extended all the way to the downpipes. He gave me a very rough indication which helped me brace myself and fed into my decision about what to do and when. Communication was excellent with the whole team with Tamara patiently rescheduling until I could get the work done, and the e-mails with the photos and details of the plumbers I could expect to see at my home on the day gave me a sense of safety that whoever was showing up at my door was who I was expecting. When the work was being done, we discovered that more of the pipe upstream was squashed. I give Jared high praise for his matter-of-fact approach in showing me the state of what was found, then calmly explained what I was seeing, what could be done, and then was quiet. This gave me emotional and mental space to react to and process the bad news and quickly decide next steps (which I could do because I was already informed up front before any work began). I decided to get it all fixed. This changed the scope of work significantly, but, Jared and the team swung into action to quickly organise an additional plumber and bring in more equipment to get the job done. It took two days instead of one because of the scope increasing, and I was relieved it was done in two days in a row and not having to wait for weeks between one day and the next before the entire job was completed. To prevent squashing, they laid the pipes in a nest of supporting gravel. I'm grateful to the Fix-it-Right team for helping me with this plumbing problem so professionally and with integrity; it was expensive, but there were several areas in which Fix-it-Right were able to provide me with a discount or otherwise bring down the price for me - and the cost was around the ball-park Jared roughly guesstimated up-front (I had asked for an indication, not a fixed price quote, because it wasn't possible at the time because the situation was unknown). I did not feel at any point that I was getting held over a financial barrel - which they could have done, but they did not. I appreciate that more than I can say. I have no hesitation in recommending Jared and the Fix-it-Right Plumbing team - they are genuinely helpful and are not out to extract maximum profit from their customers - I felt genuinely helped in this unfortunate situation (never get a house without having a plumber look into ALL the pipes with a camera folks, because Building Inspectors don't). Even if Fix-it-Right were to charge a bit more than some other plumber, I will still go with them for the peace of mind and ease of working with them. Now I can enjoy hearing the rain fall without worrying about it slowly eroding the ground under the house foundations - because it won't be because the plumbing has been Fixed Right.

Couldn't be happier with the service provided today by Ryan. My options were explained clearly before any work started, I was kept updated whilst the job was completed and the finished result is better than I could have hoped for! Ryan was very knowledgeable & professional. I wouldn't hesitate to recommend Fix It Right Plumbing