Plumbing trouble rarely waits for a good time, and in Canberra a burst pipe or a dead hot water system on a freezing night is about as bad as it gets. This page is here to help you deal with it right now, and to get one of our plumbers onto it. We've done more than 2,000 jobs across the territory, so wherever you are in Canberra, we're a local team.
The same plumber from start to finish. The plumber who works out what's wrong is the one who fixes it, and he stays on your job until it's done properly.
Your call's always answered, day or night, so you're never left leaving a message into the void at 2am.
We carry the common parts and hot water systems on the vans, so a lot of urgent jobs get sorted on the first visit.
We find the actual cause, not just patch the symptom, so it stays fixed.
Licensed ACT 20211237 and fully insured, and backed by our 10-year workmanship guarantee.
A local team you'll see often around Canberra, not a call-centre handing you around.
While you get a plumber onto it, a few quick things can stop a bad problem getting worse. Only do what's safe and easy to reach.
Burst or badly leaking pipe: turn the water off at your mains meter, usually at the front boundary of the property. Then open a tap or two to drain the line and take the pressure off. Here's how to turn your water off if you're not sure.
Smell of gas: don't touch any light or power switches, open doors and windows, turn the gas off at the meter if you can reach it safely, get everyone outside, and call your gas provider's faults line.
Water near power, or coming through the ceiling: stay well clear, switch the power off at the board only if it's safe and dry to reach, and don't touch any wet electrical fittings.
Overflowing drain or toilet: stop running water and flushing, and keep people and pets away from any waste water until it's sorted.
No hot water: if it's a gas unit and you can smell gas, treat it as a gas problem above. Otherwise it's safe to leave until we get to you.
These are the urgent jobs we're called out to most, and what we do about each one.
We find where it's actually coming from, isolate it and repair or replace the run properly rather than taping over it. If it's done damage, we help you work out the next steps. While you wait, keep the water off at the meter.
We work out whether it's a repair or a replacement, and because we carry the common hot water systems on the vans, if yours can't be fixed we can usually have a new one in and running the same day, sized to your household.
We camera the line to find what's actually behind it, roots, a collapse or a blockage, then clear it and tell you what caused it so it doesn't keep happening. While you wait, stop using water through that drain.
Safety first, so follow the steps above and call your gas provider's faults line. We're licensed for gas work and can find and fix the fault once the area's safe.
A leak you can hear but can't see, or a water bill that's jumped, we use leak detection to find it without pulling your home apart, then fix the cause.
We'll be straight with you. We can't promise a plumber on your doorstep in twenty minutes, and we'd rather tell you that than over-promise and let you down. What we can do is this: your call's answered any time, day or night, so you're never left leaving a message into the void at 2am. We'll take your details, work out how urgent it really is, and get you booked for the next available plumber, with urgent jobs pushed to the front of the queue.
The plumber who comes out and works out what's wrong is the one who fixes it, and they stay with your job from start to finish until it's done properly, top to bottom. We don't send one person to look and another to do the work, and we never pull your plumber off your job to chase the next call. Not many plumbing companies anywhere are that strict about it, and it's why the job gets done right the first time.
A real plumber
with real reviews
Plumbing Team LeaderWith us since 2025
View Gerry’s profileGerry did a great job, was super friendly, and patiently explained things I didn't understand. My mother was happy with the job.
Gerry has vast experience in solving plumbing maintenance problems, and strives to be the best plumber in Canberra. He is super friendly and always arrives with a smile on his face.
PlumberWith us since 2026
View Josh’s profileJosh is a legend, did a great job.
Josh is a passionate plumber who loves the trade and the chance it brings to solve real problems for people every day. He takes pride in delivering practical, reliable solutions while keeping things light hearted with his sense of humour. Outside of work, Josh has a strong passion for motorsport and can often be found around cars or at the track. When he is not on the tools he enjoys camping, 4x4 adventures and the outdoors.
Swipe to meet the rest of the team
October 2026
Tree roots in an old terracotta drain
October 2026
Leaking hot water outlet and dripping taps
September 2026
Burst gas hot water unit replaced
September 2026
Burst Copper Water Pipe Repair
August 2026
Split evaporative cooler line in the roof
July 2026
Clearing a blocked toilet and sewer line
We'll always try. When you call, we work out how urgent your job really is and get you booked for the next available plumber, with urgent jobs pushed to the front of the queue. We won't promise a time we can't keep, but we'll be straight with you about when we can get there.
Yes. Your call's answered any time, day or night, so you're never left leaving a message at 2am. We'll take your details and work out the next step with you.
Often yes. We carry the common hot water systems on the vans, so if yours can't be repaired we can usually have a new one in and running the same day.
We cover Canberra and the surrounding suburbs. We work right across the territory, from the inner suburbs to Belconnen, Woden, Weston Creek, Tuggeranong and Gungahlin, along with Queanbeyan just over the border. If you're not sure, give us a call and we'll tell you straight away.
Icon Water covers Canberra. If the issue is at the meter or the sewer connection at the street, that's their responsibility, and we'll help you work out what's yours and what's theirs.
We'll talk you through what's involved and be upfront about the cost before any work starts, so there are no surprises.
Whatever's gone wrong, get it onto us and we'll get it sorted properly. That's been the Fix-It Right way since Richie started the business in 2007.
$0 call-out. We come out and look things over. If you don't go ahead, you don't pay.
Three repair options. The first gets you out of trouble, the last takes care of everything the whole-home check found, and there's one in between. All of them are proper fixes.
Fixed For Good. Done properly the first time, triple tested before we leave, and backed by a 10-year workmanship warranty.
12 months, no interest, nothing to pay
Get it fixed today, on any job, and make your first payment in a year. It's there because a burst pipe doesn't wait for payday, and neither should the repair.
See how it works*Eligible jobs. Terms, conditions and credit approval apply.