When Angus’s hot water system began showing signs of age, he knew it was time for a replacement. The unit had served its purpose for years, but declining performance and rising energy bills made it clear that putting off the job any longer would only lead to a complete breakdown. What Angus didn’t know was that behind the old heater, a previous installer had left behind a series of problems that would only become visible once the unit was removed.
Because Angus was already a returning customer, the booking process was straightforward. He contacted Fix It Right Plumbing directly, confident that the team would provide the same honest advice and professional service he had experienced previously. One of the advantages of working with an established plumbing company is that continuity of service. When a customer calls back, there is already a relationship in place, and the team can often match the right plumber to the job based on past experience.
In this case, Corey was assigned to the property. A senior plumber with extensive hands-on experience in hot water system installations, Corey had the skills and the temperament to handle what would turn out to be a far more involved job than a straightforward swap. From the initial phone call to arrival on site, the process was well-coordinated, with clear communication about scheduling and what to expect on the day.
The moment Corey began dismantling the old hot water system, the true scope of the job became apparent. Behind the unit, he discovered a large cavity in the external wall left by the original installers.
In addition, the piping layout was in poor shape — pipes run in haphazard configurations, joints held together with temporary fittings, and pipe runs that were sagging and unsecured. It was the kind of work that would inevitably lead to leaks and water damage.
Corey documented everything and explained the situation to Angus transparently, recommending a comprehensive approach rather than a simple swap.
